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Energy companies refuse resolver complaints.
Which energy companies do or do not accept complaints via resolver.co.uk from recent experience? E.on is one which DOES NOT accept resolver complaints (despite the resolver tweets to @eonhelp). Please no trolls or baiters.
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Boiler replacement
I hope this is the right forum. We are 2 years into an IVA and the central heating boiler has just had the last rights read over it. Replacement is £1600 and obviously finance is not an option. I'm just wondering if anyone knows of a scheme which would include the replacement within the fuel bills and therefore avoid…
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First Utility - When to switch
I have a contract with them until the end of this month. They have a £60 cancellation fee. So would I be OK to start the switching process now, or do I have to wait until the end of my contract? Thanks.
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Warm home Discount Eon
Well that's made my day Eon i just checked my ac online and noticed that my warm home discount for this year has just been payed. Thanks again, from a very happy customer:j
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Electric convector heaters
I'm looking at a flat to buy at the moment, which unfortunately has no gas supply and no central heating. Instead it is heated by electric convector heaters, which I hear is quite expensive to run. The flat is set in a block of flats, has two medium sized bedrooms and a living room. I was wondering if anyone can give me a…
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Using storage heater swhen working full time- is it worth it?
Hello :) I've recently moved into an electric only property (which is also my first) I have a storage heater, I'm out of the house from 8am till 5pm every day Mon-Fri most weeks, is it worth using my storage heater through winter when i'm out the house most the day or would I be better off just purchasing a medium sized…
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E'on
Hi all, advise required. Received an email off my duel fuel supplier, e'on today informing me that my direct debit is going to be increased from £93.50 a month to £192.00. Now, i have noticed that my account does say i am on a fixed direct debit, so i am asking "can they do this?" My account is at the moment in debit so i…
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Climapro2 RF wireless room thermostat
Hi, I wonder if anyone can help. I have been offered a 'climapro2 RF' wireless room thermostat by gloworm. My combi is a Gloworm flexicom24cx. Does anybody know if this is plug and play as such? Apparently there needs to be smart wiring in the boiler.Unfortunately there seems to be conflicting information on the internet.…
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Changing suppliers after billing error
Hi, I'm thinking of swtiching suppliers due to being able to save about £70 a year. However I'm concerned that mistakes by my current supplier might make it hard for me to do this. I'd been with my supplier for about 9 months, paying a regular direct debit, in credit and submitting regular meter readings. Suddenly in July…
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New gas supply - selecting supplier
Our house wasn't previously connected to gas. We have just had a gas supply installed (up to a box on the outside of the house) and now, apparently we have to select a supplier who will take it inside, install a meter and supply the gas. I've looked a couple of the comparison sites but they presume you already have a…
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Catch22/Gordian Knot
I find myself in something of a Gordian Knot. I changed suppliers 3 months ago but the new supplier failed to initiate the switch. It went through 3 weeks ago. On the day of the switch, I gave the new supplier an actual meter reading of 23365 cuM3s. Today, I have received a final bill from the old supplier with a meter…
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Add your feedback on energy supplier Robin Hood Energy
This is a feedback thread on energy supplier Robin Hood Energy Please share your experience with other MoneySavers. Click reply to take part * Did your switch go smoothly? * Have you had problems since? * Is it easy to contact? The feedback comes as part of the Cheap Energy Club Click reply below to discuss. If you haven’t…
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Should I cancel DD?
I am currently switching from the Coop and have worked out what my gas and electricity readings will be when I switch which gives me a credit of about £30 without the next DD. However my DD of £110 is due in 8 days so I will probably be in credit by £140 or thereabouts when I am finally switched. Given that I am only using…
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collective switch or e on fixed for over 60's
Hi I'm currently on the e on E.ON MSE Fixed 1 Year Collective Switch End date : 05/12/2015 Exit fee : £5.00 I'm duel fuel. My husband has just turned 60, will I be better off signing up to e ons 2 year fixed for those over 60 or do I go for a collective switch again? Any help will be very much appreciated. Thanks…
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Electric debt
About 7 years ago I managed to run up a debt with edf on my electricity and they moved me to prepayment and paid a fixed amount weekly to clear the debt. I was fine with this and got on with it. Last month I decided to switch enery suppliers for a better deal and had a letter through from edf saying I couldn't switch as I…
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The Cheap Energy Club
I've switched using the MSE Big Energy Switch III, however i could only get a quote versus a standard tariff, which gives a possible saving of £223 over the next year. However, i'm currently on EON Fixed Rate 1 Year v 12, meaning that's a possible saving of £30 over the next year, (not £223 as quoted.) That's a huge £193…
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Economy7 Meter-No Storage Heating
Hello everyone, I need help/advice... We have an Economy7 meter in our home --- We had Night Storage Heating. This was removed in Sept 2014 and replaced with full Gas Central Heating and Hot Water via a Condensor Boiler. I've been told several times the E7 meter should be replaced with an Odinary single reading meter.…
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Electricity & Gas Help
Hi I really need some help with my Electricity and Gas comparison I have completed using the Money Saving Expert Cheap Energy Club. I am currently with EDF Energy on there Fixed Tariff until Mar 2016 paying by quarterly cash/cheque. EDF Gas unit rate - 3.587p standing charge - 26.250p combined cost per day 29.837p EDF…
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OVO/Big Switch Advice needed.
I need some advice off you energy savvy people. I am currently with OVO and I am considering switching to E-on in the Big Switch, however I think I'll end up paying more. The details are as follows: My current arrangement with OVO is the "Cheaper Energy (Fixed to June 2016)" which I have been on for a little over a year.…
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N-Power final bill on pre-pay meter
Hi guys, We have just left N-Power and we had a letter stating they will send us a final bill for our gas & electricity. The only problem is we have a pre-pay meter and can't understand why we should have to pay anything. We rang them and they have said because we didn't top up regularly over the summer months we have…
