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Energy

Archives for June 2015

Energy supplier rubbish inaccurate billing - how to avoid overpaying?
Apologies in advance for length. After a long saga of being billed incorrectly and getting rubbish customer service from NPower, I've finally got sufficiently fed up to request a switch of supplier. However, I have some questions about this, which are probably easiest to explain / ask by giving a quick timeline of what's…
MSE News: Large energy suppliers must include QR codes on bills to help switching
From today, energy suppliers with 50,000+ customers will need to include QR codes on bills to help users compare tariffs... Read the full story: Large energy suppliers must include QR codes on bills to help switching Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it…
Ongoing problems with change from prepayment meter
When me and OH moved to the house we are in it had prepayment meters. We never got round to getting them changed and quite liked not getting a big bill. Anyway 10 years on and getting fed up with having to keep going to the shops to top up the card we decided to change. This was done with no problems in January. We got our…
One Big Switch - anyone done it?
As title. Has anyone here done the One Big Switch and either loved it, or regretted it? Edit: Asking as this is apparently the last day to switch, but it's First:Utility and I've heard mixed reviews on them.
New Boiler on Finance
Hi all, Just moved into a new house and the boiler doesn't work at all. Going to need a new one, it's a combi so happy to do a straight swap. The issue is of course that we've just bought a new house so affording a boiler is not easy. Does anyone have any experience of buying a boiler on finance? I have checked British Gas…
Prepaid Meter has hit me with bill??
Hi, looking for any advice or info. I had a prepaid meter for 15+ yrs. In Feb I contacted my supplier to check I had no outstanding debt which I didn't (apparently) & therefore asked to change to pay monthly. My meters got changed in April both with £50 credit on. 9 weeks later I received a bill of £628 for gas alone…
Help me work out my British Gas bills...
Hi, I pay British Gas DD £120 a month for gas and electric. I have received annual summary's from BG which states: Your 12 month personal projection for your current (electricity) tariff is £473.41 Your 12 month personal projection for your current (gas) tariff is £326.43 These total £799.84 which split over 12 months is…
First House - Energy Bills
Hello all! I'm looking into energy bills for my new flat. As this is my first non-student house I'm struggling to find a quote without any information on my previous bills. I did a quick estimate on uSwitch, and it quoted £2400 per year for duel fuel. We have 4 people, with an electric cooker and gas (I think) boiler. This…
Scottish Power tale of woe
I think I will have most people beat on poor customer service from Scottish Power. I used to be with Scottish power when I lived in Maidstone, I left the property closed the account, paid the final bill (think they actually owed me money, which they paid) in May 2014. Nothing too bad there and all payments to Scottish…
Edf energy blue+ price promise change to terms and conditions
The price promise element of this tariff is only available to customers who have paperless/electronic billing and a few elderly friends of mine who do not have a computer were not aware of this change. It is in the small print on page 16 and easily missed I signed up to blue + price promise may 2016 and elected to have…
Eon- horrendous service, is a complaint worthwhile?
Hi guys, I've just come up for an annual review of our every charge. We've been paying £57 a month for gas and electric with Eon which has now increased to £84 (there's two adults in our house, both of us work 8-6 Monday to Friday and are out most weekends). We're working with a fixed direct debit at present, but always…
bill from previous supplier
We recently moved home, as the title says. A few days before we moved we looked into energy suppliers and informed our current one we were moving and set up a tariff etc for our new house. I know there is a change over period so was expecting a bill from previous supplier however when it did come we owe them over £100.…
Utilita
Hi all. Any views on this company? Had bloke on the phone and it all sounds good . U switch says it's my cheapest. Like the idea of a smart meter and no more going outside to do prepayments meter. But all that is no good if they don't come out quickly if no gas etc Thank you
Three Fuels?
Hello all, My mother has been on Warm Assist Fixed for her gas, but E.On are now removing this tariff due to simplification. Having done some comparison checking, I wondered about moving to their Collective 1 Year Fixed rate (they've said she'll have to move to their Energy Plan). When I rang to ask E.On about this, they…
Combined Heat & Power System
My lad has some fancy combined heat and power set up at his rented house. The electricity meter has four dials, but only two of them are active. Anyone know what the typical unit prices are for this type of system? He's lived there a while but despite many attempts to get the electricity account sorted, he's still not…
First Utility Early Exit Fees
Has anyone had any experience of First Utility and early exit fee charges? My current fixed tariff with FU ends on 31st July and there are early exit fees of £60. Am I right in thinking you can't be charged these if you switch less than 59 days before the end of the fixed term? If I am correct in thinking that, has anyone…
British Gas One Off Boiler Repair Issue
It's all in the advert. http://www.britishgas.co.uk/products-and-services/boilers-and-central-heating/boiler-repairs/one-off-boiler-repair.html We fix your boiler in under 30 mins and it costs you £79, it takes between 30 mins and 2 hours and it's £199, it takes over 2 hours and it costs £409. The situation we had was that…
Should I switch to a company without a standing charge?
I am using about £4 a month for gas but my standing charge is £20, I want to cut this down so I pay next to nothing and it keeps the stress away having to look at bills, I am with SSE and want to move to EquiPower which is recommended on this site, but what are the charges like? Will I end up paying more? I pay around £20…
Energy company refuses to use actual readings
I switched energy providers a while ago and am on quarterly billing. I got my first bill after six months (instead of three, as was expected) and it used estimated readings. I told them that I don't pay estimated bills, gave them my actual readings, and asked them to send a new bill using these readings. They sent a new…
How to determine which is the better tarriff.
I contacted EDF and asked them if I am on the most cost effective tariff and they replied. " Having checked our records I can see that you are on standard(variable) tariff. I would like to inform you that we have introduced two new Blue products. Currently we have Blue+Fixed Price September 2016 and Blue+Price Freeeeze…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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