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Moved House, Swapped Suppliers, First (and final bill) is crazy
Hi We moved house 9th Feb and remained with British Gas till 3 March and the bill is £430.40 for Gas and Electric which seems absolutely ludicrous. We switched from British Gas to NPower using Uswitch. We have a dial meter for gas and digital reader for electric. It seems British Gas have not taken into account the…
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'Hard to Treat Cavity' insulation
Hi, I'd like some advice on cavity wall insulation for my home. The cavity is classed as hard to treat, as it's only 25mm wide, which means it isn't suitable for the standard types of cavity wall insulation installed for free by energy companies. I have found a company that provide a different type of insulation, which is…
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Solar panels co. gone bust
Hi All I wondered if anyone could offer some advice. I have solar panels, with a 10 year warranty and micro inverters with the same. I have a warranty for workmanship but the micro inverter company has gone out of business - as has the company that supplied my solar panels. I have lost most access to my monitoring and now…
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Extra Energy Meter readings and account
Hi. Im just looking for a little advise from anyone who's maybe had this issue with Extra Energy or even another supplier regarding your online meter readings being updated. Ive been leaving meeter readings every month or two so i can keep track of my usage however extra Energy don't seem to be applying the updated…
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I have a massive bill coming please help!
HI The last meter reading I took for our electric was Aug 2014 apparently we have used 15,733kWh as of this weekend. I am with first utility v3 london. Is there anyway i can estimate how much this is going to cost me? First utility have been estimating bills but I think this is way under where it should be, we moved into…
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HELP! Gas boiler's water pressure is too low, model is Vaillant VCW thermoblock 182e
Please tell me how to turn the water pressure on. Fire doesn't ignite anymore isnt though i can hear the gas. I havent had heating or hot water for a week now. Thanks a lottt :j
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Dual rate electricity meter with single rate tariff
Hi, We have a dual rate electricity meter but are not on an economy 7 tariff and haven't been for some years. We're currently on British Gas Dual fuel fixed May 2015, having switched the electricity from Eon several years ago & several BG tariff changes since. I submit rate 1 and rate 2 from my meter to my BG account & the…
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E7 or gas
hi. I have just moved into a four bed house, at present it has 1 bathroom and 2 toilets. I will convert it to have two en suits. At present it runs on storage heaters but gas has now been put in the village. Is it best to convert to gas? If so combi or condenser boiler? Thanks
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prepayment overcharge
in october last year i swapped from british gas to ovo & within weeks ovo pointed out my old meter was one of those that was over charging & they refunded what they owed till they installed new meters advising me to contact british gas to get a refund from them also.Before xmas a customer service advisor contacted me to…
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Ovo Energy App not recording my readings
Hi All, Today I have realised that the meter readings I have been submitting using the Ovo andriod app, are not being reflected on my account. Can someone please tell me if they have experienced this and if so, how it was resolved? I have been using the android app for about 5 months as it was easier than using my laptop,…
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Scottish Hydro - £170 in credit (elec) and £200 credit for gas.
What's the process for paying bills with credit? Can you do that or do you have to request the credit back? I could do with the money for my holiday!!
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fobbed off by sse and confused
Hi I'm new to posting in forums so I apologise now if this has already been asked. I need a bit of advice regarding payg gas meters. I got trapped by sse a year and a half ago when they reduced my monthly payments without permission and wouldn't put them back up when I asked, resulting in massive bill I couldn't pay off…
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Dilemma re Warm Home Discount Scheme
In October/November of last year I switched my fuel provider to First Utility from Scottish Power. When Scottish Power closed my account I was in credit. A cheque in the sum of £200+ subsequently arrived and was paid into my bank account. I rang Scottish Power to inform them that this was much more than expected and was…
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British Gas costs and usage.
Hi all, Looking at switching from BG soon as finding them rather expensive but wanted to run some things past the forums which have had me scratching my head many a time. to sum it up... - Me and partner moved into our small, 2 bed, terraced property last August. - Property had a old back boiler, so ripped out and had a…
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scottish power - do we get a solicitor?
We have experienced problems with scottish power since the end of last year when we had a credit of £1170. We then gave a true reading and were then told we were in credit for £2130. We had asked for our money back on both occasions. To cut a very long story and various complaints short, after not receiving replies on…
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Advice resolving my issue with nPower.
A year ago I noticed that the night and day readings were incorrect. I worked out I would probably owe £600 when this was corrected and my bill was regenerated. I phoned up nPower. It took 5 phone calls before finally they accepted a mistake had been made. I was told I couldn't change tariff with them until my bill had…
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British Gas dispute
I'll bullet point this for ease of reading... * Moved in * within one week I tried to get EoN contract * couldn't switch because money owing to another supplier, they didn't know who? * Didn't know who was supplying gas until one month later when a bill arrived (very high bill). * Was refused to switch due to owing British…
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Being chased for money from 2010-2012??
I moved house over 2 years ago and have just received a letter from a 'debt collector' company saying I owe a £54 gas bill!! I called everywhere when we moved with readings etc but now have no paperwork for this (hence being so long ago) Does nobody know where I stand with this?
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Energy prices increased despite lower tarriff
I managed to get signed up for Scottish Powers ONLINE ENERGY FIXED PRICE MARCH 2016 deal but my DD has increased from £32 to £54 - This is despite both Gas and Electricity prices reducing considerably in the mean time (I was on FIXED PRICE APRIL 2015 NSC) - unless the Standing charge cancels out any gains from the lower…
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How can home energy assessments be more useful?
The National Energy Foundation, an independent charity, is working with partners to develop 'My Home Energy Planner', an innovative free tool for assessing your home’s energy performance. We want this tool to help people better understand their energy use and to improve awareness of the upgrade opportunities and the best…
