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Can not pay my energy bill, what do I do know?
Ok, well I am a student who has very little money due to the fact that term has just ended. However I have been given a letter by Scottish power stating they are cancelling my monthly payment plan, and charging me £223.99 to settle the debt. I simply cannot pay this money right now, and will not be able to pay it for…
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Is my meter faulty? Huge gas bill!
Can anyone give me advice please? Just got our gas Bill for the last quarter and it shows we are using 3 x the gas we used over the same period last year. This is impossible as this year we used our coal fire every weekend over the colder months. We were expecting our bills to go down. The only gas appliance we have is a…
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Npower epic fail
Another day another Npower failure, this time on my own account. To cut a long story short I got no response to a complaint from Npower (other than generic letters) so I went through the Ombudsmen who ultimately found in my favor :) Whilst this has been going on there have been a steady stream of reminders and threatening…
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Annual account statement & direct debits
Hi everyone, It has been a while since I've been on this board looking for advice. I moved a while ago from Npower to ScottishPower attracted by a long fixed rate. Everything prior to the switch was great, personalized accurate information, everything happened when it was supposed to and I could keep track of it on a…
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british gas revenue protection
hi sometime last year i had a tenant in a rental property of mine growing cannabis. apparently he had run up a few large bills,but i informed BG of this and told them he had left ,and they said they would try to chase it. a few months later i get a call from a BG officer,saying they are going to take out the meters and…
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New house and double energy bill?!
Hi, I hope someone can help me shed some light on what's going on. We moved into our new house in December and left our previous provider to join with the existing provider at this house (Npower). Obviously we were put on a duff tariff, so I applied to switch us through uSwitch almost straightaway, and that has just…
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Contacring Scottishpower
I managed to get a response by sending an email to Mr Neil Clitheroe (CEO). Obviously, the response wasn't from him personally but from Tanya Periera Santos in the Director's Support Team. neil.clitheroe@scottishpower.com Good luck.
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EDF - uncollected DD chaos!
Good afternoon :) This week I had a letter from EDF, stating that they were going to install a prepayment meter. WHAT? thought I? phoned them up, 20 mins on hold, finally got through, managed to delay the meter installation, and attempt to pay the non collected DD.... ANyhoo, I was a little perplexed as to why the DD wasnt…
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British Gas prepayment - are we stuck?
Hello, I'm hoping someone can help - previous threads on this topic seem to be a couple of years old... We're currently on a BG prepayment meter. Not our choice - this was already installed when we bought our house. Since moving in we have twice (once in Nov, once this week) tried to get BG to set us up with a normal…
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Unreasonable customer service and charges to revert
I switched from First:Utility to Scottish Power 7 weeks ago, after the Big London Energy Switch auction. FU upgraded my electricity meter to a Smart meter a year ago. SP refused to accept this fact, are still quoting the old meter number, and also have double-charged me for 53 kWh (already paid to FU because FU billed up…
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Npower - receiving bills when on pre-payment meter
In the middle of May 2013, I had a tenant move out of a property I let out. So I had registered my name for the npower account. In June, I had pre-payment meters installed for the gas and electricity. I think I should only have been billed from May till June. But the bill sent to me runs from May to 1st September. Also I…
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MSE News: Over 74? You could be owed backdated energy bill cash
"Some could be eligible to claim Winter Fuel Payments for 1997/98, 1998/99 and 1999/2000 - but you need to claim now" Read the full story: Over 74? You could be owed backdated energy bill cash Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to…
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Npower keep calling me
Over the last few days, I've had several calls from Npower. I've not been home to answer and they don't leave a message, but I googled the number and found that it's the number that calls you when you start a switch and they ring to try and entice you to stay with them. However, I haven't started a switch from them (will…
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Energy co haven't complied with ombudsman - what next?
To cut a long story short EDF have completely messed up my account and I've had numerous problems trying to resolve all the issues with them. I contacted the ombudsmen who found in my favour and gave them 28 days to sort everything out. The 28 days are up tomorrow and I've heard nothing from EDF. Does anyone know what…
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Please help - final bill of 394.82 !
Hi I have contacted Npower as first point of call and stated I do not want to final payment to be taken until this is investigated as I think the bill is wrong. To their credit the advisor on the phone was great and they are sending me copies of all my bills. If anyone could help me with this I would really appreciate it…
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Big six energy firms face competition probe
"The big six energy companies could face an investigation into whether they are preventing competition in the market" Read the full story: Big six energy firms face competition probe Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum?…
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Free Boilers
I have seen numerous companies offering free boilers if your in receipt of certain benefits!! I have had 3 companies in to do surveys and each one came up with different things that needed replacing,and each one came up with additional costs of £250 then £430 and the last one which is advertised on the television with…
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EDF meter problems.
Hi I was hoping someone may be able to shed some light on where I stand with EDF. In Feb 2012 a guy came to my house to change our electricity meter, it was the first I'd heard so called EDF to make sure this was all legit, they ok'd it and that was that. My meter was read in June last year so all seemed fine, however I…
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Scottishpower - accepting monetary offer v Ombudsman
Hi, I am trying to sort out my elderly parents' SP account. SP cancelled their contract in error. It was not requested by my parents, SP just actioned it. Parents (step-father 87 and blind) have not paid by dd for Jan, Feb & March 2014. They have not withheld payment deliberately. I have written to Lynda Clayton (one of…
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Ofgem refers energy sector to competition watchdog
Thoughts? http://www.telegraph.co.uk/finance/newsbysector/energy/10726037/Ofgem-refers-energy-sector-to-competition-watchdog.html
