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massive bill
Hi, i,ve been with npower for a year paying a fixed £69pm for both my gas and electricity. i recieved a letter to say my fixed price was coming to an end and my new DD amount would be £139 pm. I called npower to find out if i could get a better deal and was told that not only was my DD doubling but i also owed them £593…
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Elec Meter not working, supplier want to charge
All, am in need for some advice. Went to update meter readings today to see if im in credit or debit. The lady on the phone said my elec readings were the same since April, so an engineer is booked to come out Monday to change the meter, (as its an old one). Now the lady is saying i will have to pay the difference from…
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npower refusing to recognise new tenant
My bf has moved into his new house and has been trying to change his supplier to EDF. After being told the last tenants in the property had left debt the supplier swap was made impossible, accepting this and setting up an account with npower they have still been sending debt collection letters to the property for the last…
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Boiler and +/- Central Heating cover
I am considering to get a boiler and +/- central heating cover on my house which I bought last year. It was on the Home 200 cover with BG with the previous owner. My boiler is quite old (?15 years) and it is Potterton Netaheat. It is working fine but since it is quite old, I do not want to take chances. I am thinking of…
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Who's responsible for cabling to fuse box in house?
I've had an electician in doing some internal electrical work in my property and he's advised me that the main cable into the house (which runs down the exterior wall) from the overhead line is not armoured and so is potentially dangerous. Along with this the tails from the first inbox to the main fuse box are sub standard…
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Gas meter shows high useage yet no gas used?
Hi On 23rd August, my gas meter showed a reading of 5068. Today it shows a reading of 5109. I have not used any gas at all since 23rd August. I take showers using electricity. When I take my tea out of the oven, I put a big pan of water in, by the time I have eaten my tea, that pan of water is hot, and that is what I use…
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Before I switch to Npower a few questions please
HI all, just doing an assessment of the tariffs available and I've come up with a £100 saving (from Scottish Power June 2013) by switching to a January 2014 fix with Npower. I have no issues at all with Scottish power after an initial problem with them changing DD amounts. The thing that I do like is that I get a reminder…
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EON and ECOES!
Hi All, With the recent price hikes on energy I thought it would be wise to move from EON (the supplier at our new house) to the the blue price promise tariff with EDF as I wanted the certainty of a two year fix. At this point in time I had no other reason than a monetary one to swap from EON. I thought it should be a…
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When do you switch heating on?
Wondering how far into winter do money savers manage comfortably without turning the heating on? How long can you manage with layers, particularly with children?
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Unable to repressurise boiler
The service man showed me what to do last time and I have seen this: https://www.worcester-bosch.co.uk/homeowner/customer-service/faqs/boiler-repressurisation/the-heating-systems-pressure-is-low-how-do-i-re-fill-the-system (I have an external filling pipe). The pipe has always been attached since the boiler was installed…
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Ideal Classic Boiler No hot water !
Hi All, Hoping a plumber can help me here. We have got an Ideal Classic boiler which no longer heats hot water. It works fine for the central heating and fires up fine for the hot water but it does not actually make any hot water but again the heating works fine. I think they call it a condensing boiler ? We have a hot…
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Npower!
I got a request via e-mail from Npower to read my gas and electricity bill. No problem with the electricity but for some reason Npower had estimated my gas usage. When I went to enter my gas reading it wouldn't allow it because it was lower than their estimate but there was a drop down menu where you could give a reason…
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New communal meter means new cable?
Hi all, I live in a block of 6 flats and need some advice on the communal electricity supply used for powering the stair lighting and intercom system. We have had a communal supply in place ever since I've been in the flat (and I suspect for decades before) but this was actually coming off the council's unmetered…
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Boiler help...
My mother has a Potterton Puma 80e combination boiler that was installed in 1997. There are often little problems with it, and she uses her British Gas boiler cover fairly frequently. The engineer came to repair some burning electrical wire in the boiler the other day, and recommended changing our boiler because it is 10+…
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'EDF Blue' Tariff change - 'EDF Blue May 2014' not such good value
I switched to EDF on 24 Aug 2012 when MSF oringally suggested this was good value and switched to the 'EDF Blue April 2014' tariff. The switch has now been completed. I visited the EDF site today and saw that the 'EDF Blue Apr 2014' tariff was now no longer available and that it had been replaced by one named 'EDF Blue May…
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Ebico now pay referral fees for switching
According to the ebico website, existing ebico customers can now earn a £15 referral voucher (e.g. amazon, pizza express, etc) for referring a friend Is this the start of a slippery slope for ebico? Their website used to boast: ... but this has since vanished. I wonder how long before the comparison sites and/or cashback…
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British Gas Homecare Agreement
I have a British Gas Homecare Agreement, which includes an annual service of the boiler. It was set up in May 2000 which means that the boiler service should take place each May. Last year the boiler was serviced on 25th August. In early September BG phoned me to arrange the annual service. The date was agreed for 2nd…
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Do I need boiler cover?
I have just bought a house. The boiler is about 3 years old and was last serviced in Feb this year. It is a glow worm combi boiler (can't remember what type off the top of my hear). Both British Gas and Eon (who I am with for gas and electricity) are trying to sell me their boiler cover. My question is, do I need it? Or…
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Elec-Trickery
Hello All ! Apologies if i have posted in the wrong place. A friend of mine has got into a bit of bother with an Electric supplier. Things had escalated to threats of legal action and several debt collectors chasing him for what was owed. I've negotiated with the supplier on his behalf (He has mental health issues) and now…
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Meter needs changing due to fault but just changed suppliers
Hi folks, I'm hoping someone can offer a little advice. I've just transferred suppliers from Eon to EDF and everything has just completed - 5th Oct. I have received a letter from Eon dated the 3rd Oct that they need to replace my meter due to a fault. I need to contact the Metering Services to arrange for this to happen…
