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Problems with purchase and repair
Hi I need some assistance. I bought a record cleaning machine from a hifi shop though eBay just over a year ago but started having problems 5months after buying it. A part was replaced after five months as it was identified as faulty. After receiving the replacement part, which was a wand that sucks up the cleaning fluid…
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Super Wet Sports Bottle
Hi all, thank you looking at my thread. Ok, not the purchase of the century, but feel like I've wasted £15 which would be better in my pocket than the company's. I purchased a sports water bottle from Superdry for my son. Here is the bottle…
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Retailer won't give a repair or refund
Hi there Just really looking for some advice and help with a matter. Back story November 2017 brought a Huawei P10 lite from carphone wharehouse as an anniversary present for my husband as we had been so pleased with one we brought fir my daughter from eglobal central several months before. We had absolutely no issues with…
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Buying from an online shop - not eBay - rights if item fails to arrive?
Hi all, I was wondering. If you order an item online and it's sent standard mail ie 2nd class Royal Mail, what is the situation of it fails to arrive? Is it tough !!!! for the buyer or is the shop obligated to send a replacement? Thank you to anyone who knows the answer!!
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Should pricing be transparent?
We recently ordered a new bathroom and on the order form the price was broken down into Product Price, Installation Price and Total Price. The salesman told us we would need to pay for tiling and flooring on top but didn't mention any other additional costs so when the installation team sent me an invoice for an additional…
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Retailer Refusing Refund ?
Hi all, I got another consumer issue (my other is TV warranty related)... Story: Purchased pair of shoes in March (Barker brand) from Humphries Shoes (Online). In the sale, so cost was just short of £100. Not worn all the time as I prefer my tan shoes over black.... The shoes split on the sole, ie: the bonding adhesive…
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20 month old purchase that did not did not transact
I have a problem with a double glazing company. Purchased windows as supply only. Back in dec 2016 on a debit card approx £670. That have come back to me now saying the card payment did not go through please prove to us with bank statements that a payment was not made. If the payment never went through which is a real…
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Nail polish not as described
I bought the following nail polish from a firm called Rainbow Connection. It is described as follows: "The Magician makes use of an ultra-rare pigment whose incredibly vibrant and versatile properties have won the hearts of many over the years. Better known as “Unicorn Pee” among those in the nail polish community, this…
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Argos, return of office chair
Hi, I replaced my office chair with one from Argos which was just shy of £100. I have put it together and then discovered the protruding "headrest" part of the chair, is positioned right in the middle of my shoulder blades. This is extremely uncomfortable and within the hour was causing me upper back ache, and I don't…
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O2 Mobile Data Transfer Rate Reduced by 70%
Ok so we all have a mobile in this modern world so when I needed a faster Data Rate in my 4G five bar area. I made a few checks and decided that a huge 50 GB data £48.00 per month was needed for my monthly usage from O2, having been a customer of theirs for over ten years. A journey to the O2 shop in Sheffield and an in…
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Rights- buying from a market stall
Hi al i hope someone can advise. I am trying to help out a neighbour who has bought a set of brand new suitcases from a market stall. They apparently have a 5 year guarantee Basically after one trip abroad one case has broken. Tried taking it back but the stall holder is refusing to refund or excahnge as says it was due to…
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Dentures
I have taken my dentures back once because of I'll fitting, and they are still not fitting l have been told l will have to pay if l take them back again and need to go back to the laboratory l had them on the NHS at a cost of £245 is this correct.
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Protect you home appliance insurance
I have paid over £400 through direct debits to Protect your home, for boiler and separately for house appliances .Have been trying to get someone to respond owing to lack of service since early 2018, now see the company dissolved in June 18. Direct debits taken out April and May by Eazipay , do they (Eazipay) have…
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PayPal won't refund me
A while ago I made a purchase online, from what I believed to be a genuine site and paid with PayPal. I was then contacted by the seller saying he wouldn't be able to send the item and I needed to request the refund through PayPal. When I eventually navigated their site to find this, I opened a case for refund. I then went…
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Booking.com
I recently had to book a one night hotel stay rather urgently. I had to travel to another area for hospital treatment so needed to stay overnight. Having used Booking.com Previously, I thought they were to be trusted - not so, Heathlands Hotel Bournemouth - look it up and you will see what I mean! I should have checked…
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Anglian window- Variation of contract different from manufactured
Hi, I had Anglian Home Improvement's salesman came to sell the kitchen door and front porch. After 3 hours of sale's pitch and we agreed for them do both of them. Few weeks we were told that they cannot do the front porch for the price agreed with and they have doubled it. Of course, we have refused it. The salesman came…
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Royal Caribbean cruise - misleading "offer"
Over the weekend I spent a long period of time researching cruises for a holiday next July. I selected Royal Caribbean on the strength of its "buy 1 get one half price" offer which they heavily promoted. Their website pushed the fact that this was a limited time promotion and the T&Cs stated that it would end on 3rd…
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Bosch Washing Machine complaint
Afternoon all, Bought a Bosch washer dryer a couple years ago for £650 and its already had two major faults, the drum bearing have broke and now we have had a motherboard problem. the 2 year Warranty ran out last Friday and luckily it broke on the Thursday so they are in the middle of fixing it right now. my question is…
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Groupon took my money twice and say 'no refunds'
On 30th Aug I booked a trip to Thorpe Park for myself and my three children. It was a frustrating task getting the vouchers as the system was slow and my payments weren't going through. I kept with it but the system had taken my money twice. Instead of £160-, Groupon had taken £360- I thought it would be a simple matter to…
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SOFOLOGY - Misleading website , 30% fee to change or cancel an order - Now refusing to cancel order
Ordered a "LINARA 3 SEATER, CORNER, 1 SEATER TERMINAL" on bank holiday sunday. 5 days later looking online at the dimension realised it's too big for my room. My error for not measuring, but they're description is misleading! Total length is 331cm for the long side. The corner part is 109cm so it means the other part of…
