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New Car with a faulty optional extra
Hi there looking for advice what to do... In April I purchased a new car from a local dealer via the manufacturer PCP offers. I specified a number of options including an upgraded stereo (over £1000 extra :( ). Within a few days I noticed one speaker when playing very specific music / notes had interference - like the…
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Freezer broken just out of guarantee period
Hi, always looked on here for advice but this is the first time I’ve posted so go easy please! Bought a Hotpoint freezer from Hughes.co.uk in July 2017, which broke down last week - the red high temperature light came on and the freezer has totally defrosted. I’ve owned the product for exactly 1 year and 5 weeks, typical…
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Watch Retailer Problem
A few years back, I purchased quite an expensive watch from one of the well-known high street retailers. As part of the deal, the store manager at the time said he will throw in a free first service of the watch (usually within 4-5 years). This made the deal a bit more attractive as the cost of the service can cost a fair…
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What are my rights?
Bought on online training course stupidly, basically completely miss sold the whole course. Told prices were rising, never did. Told I had to act fast or price would rise. Apparently signed hiddens terms and conditions which constitute extra costs. Contacted the company and they're basically just ignoring me and saying…
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[Part 3] Anything I should try before going to a small claims court?
As a follow-up to my previous 2 threads (unable to post links in thread due to "junior" status) the company is still being as unhelpful as possible, going so far as to refuse to send me copies of the warranty for the product I own because I reported them to a consumer advocacy group. There are no ombudsman or arbitrators…
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Apple 😡😡
So, I have an iPhone 7. This current handset is my 3rd as I have had 2 replacements under warranty. I basically started having multiple performance issues so took my original phone to the Apple store after being instructed to by the online support team. Apple store replaced the phone. After about a week the same problems…
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Second Hand Car Problems
I don't know if anyone can help. I purchased a car 7 weeks ago for £29500.00 and it has had 2 faults, the first an issue with the e-brake the day after I got the car that was fixed. The 2nd an oil leak on the engine that is a very expensive fix £5000+. 7 Days ago I sent a letter to reject the car under the Consumer Rights…
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Contract / Acceptance / Failed Delivery Question
I'm having a problem with an online sellers services, specifically their delivery and customer service response. I am worried about complaining because it seems to me like they would just cancel the whole thing to get rid of me and save them the hassle of responding. I've read in the sticky at the top of this forum about…
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Cancelling a DFS sofa purchased online
Hi I purchased a sofa and armchair online from DFS about a week ago and paid in full using a credit card. I now wish to cancel as the flat I was purchasing has fallen through. The purchase was made online, not in store and Ive yet to even receive a conformation email from them, although they did call to confirm. Do I have…
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Expedia increased price after booking!
Hi, wondering if anyone has any experience of this - Last week booked a flight + hotel package for two with Expedia, chose the hotel and then the flights. Then at the final checkout had the message - 'The price of your tip has decreased from £685 to £485. Book now to secure this price' Obviously jumped at that price and…
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Refurbished Argos item faulty
I am normally quite good at standing up for myself against the big companies, but I seem to be struggling with a "manufacturer refurbished" laptop I purchased from them via eBay in May. It was a great laptop and suited my needs fine, until I returned from the kitchen one afternoon after making a cup of tea to find the…
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Currys your plan
Not sure if this is the right place but.... I have had a Currys Your Plan account for just over a year, I bought a new TV and paid it all off in Feb this year. The account is still open but nothing has been spent on it at all. I have looked at their website but can see no way to close the account online, unless I am…
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Seller offer - Sale of Goods??
Hi, I bought a fridge freezer almost 5 years ago for almost £1300, so I would expect it to last longer than this. It has failed and I have been advised that it has lost gas and is not economically repairable. The seller has offered 25% of the cost under the sale of goods. Is this a good offer or should I / can I push for a…
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Holiday Mis sold description
We recently returned from a holiday with Leger holidays A 12 night holiday described asA Summer Concert in Tuscany seeing Andrea Bocelli live at The Theatreof Silence in his home town of Lajatico in Tuscany With special guests The holiday included a coach tour of areas of Tuscany 2 hotels enroute to main stay hotel for 7…
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Incorrectly described Fridge/Freezer..
I would appreciate some assistance please. I had to replace our American style fridge freezer in a fitted kitchen so quite limited on measurements (which I got checked several times!). I found a suitable fridge freezer, and confirmed the details and measurements via online chat) with my bank I accumulate points I can swap…
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Using Moneyclaim website
Hi Apologies if this isn't the correct place to ask about this. Also, I've had a look for the answer on the website but couldn't find the information I needed so I'm hoping that some knowledgeable person can help me! To cut a long story short, I'm making a claim against an individual on moneyclaim and I get to the "Claim…
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Help with Virgin Claim going to Court
Hi guys, I'm in a serious situation with Virgin Media and would be very grateful if you could help regarding making a claim against them for damage to my property at Small Claims Court. I'll try to give you a short history, without dragging the story too much. Problems/Damage:* I've been having problems with phone 2-3…
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Advice on what compensation I’m entitled to
UK retailer on live chat told me the product would arrive on 28th, but the product arrived on 30th 2 days late. They are refusing to compensate for this what is my consumer entitlement? :j
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Non-Compliance of an Ombudsman
Hi, I had the need to complain to the Adjudication service (CISAS) about Virgin Media, around how they treated me and my disability. The Adjudicator agreed in my favor and gave Virgin Media 4 weeks to pay compensation. That was 6 weeks ago. Since then the Adjudicator & me have heard nothing, despite being chased by CISAS.…
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Terrible University Course
Hello, I'll try to be brief. My son started a University course last year at what we thought was a good university (it is very high in the rankings). However, the department that teaches this course has made lots of mistakes all throughout the year - they lost his exam scripts and official marks were awarded incorrectly…
