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I did not receive the Tracked Item. Where do I stand ?
What to do if you do not receive the tracked item ?
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Paid for item and it's longer available
I paid for a TV online at a well known electrical retailer only to receive a phone call a week late to say it was out of stock. To get a similar spec TV it is £400 more so obviously I turned down the opportunity to pay the extra. My question is that as they took the money and therefore a contract was entered into do the…
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Rights regarding rental car damage
I recently rented a car from Easirent for a 4 day break to Ireland. I had booked for a Mondeo sized car. What I got was a huge Volvo SUV. Initially I was happy to have the allegedly free upgrade. However they charged me £1500 for the deposit - apparently more because of the value of the vehicle. In spite of this I did not…
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Sent wrong item
Hi - i’ve recently ordered and paid for some children’s trainers from Sports Direct via Amazon. However, they delivered a pair of adult’s trainers which are of no use to me. I contacted Sports Direct through Amazon and asked them to collect the item and deliver the correct item that I’d ordered. They are refusing to…
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'Ombudsman membership must be compulsory', Martin tells MPs - MSE News
It is "crucial" that firms are part of and co-operate with an ombudsman in their sector, MoneySavingExpert.com founder Martin Lewis has told a group of MPs today...Read the full story: ''Ombudsman membership must be compulsory', Martin tells MPs' Click reply below to discuss. If you haven’t already, join the forum to reply.
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Government publishes no-deal Brexit plans for EU roaming, passports and more - MSE News
Free EU mobile roaming cannot be guaranteed in the event of a no-deal Brexit, the Government has admitted, as it unveiled a raft of papers preparing for such a scenario...Read the full story: 'Government publishes no-deal Brexit plans for EU roaming, passports and more' Click reply below to discuss. If you haven’t already,…
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Paypal Scam - How to report
Good Afternoon, Sorry if this is not the correct sub-forum but I could find another one. Basically I have put something up for sale on gumtree and was contacted by someone interested. The person is out of the country and can’t use the online banking so he needs to pay by paypal. I have received (on my spam inbox) and email…
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Threats from Car Buyer
Hi all, I sold a car on Ebay, by auction, to a Motor Trader on Sunday. He viewed the car, and paid £700.00. He drove away, then called me after an hour to say it had broken down. He now keeps calling / texting saying if I don't send him £350.00 he will take me to court for selling faulty goods. I am a private seller. I had…
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Fedex
I've had to return a package to Ireland, and the company it's going back to advised Fedex as they'd negotiated a rate with them, they also advised insurance through another company which I took. It was meant to be there at 11:00 today but the tracking hasn't updated since last night, Fedex won't talk to me because it was…
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Has anyone had any luck cancelling a membership/subscription by citing 'unfair terms'?
Hi there, Not sure if I'm in the right section so I tread carefully. My question relates to a subscription I have with a local bike sharing scheme. I have been a member for the past two and a half years. Their memberships are either a 12 month subscription (either paid annually or debited per month) or you can PAYG. Should…
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Shoes
Wondered if anyone knows this? I bought a pair of shoes from M&S last week and the first time I wore them they rubbed the back of my heels raw (ouch). Didn't notice when I tried them on that the backs are so stiff - had thicker socks on than I normally wear (I didn't go out to buy shoes). and obviously I didn't walk around…
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Shower glass broken within guarantee - manufacturer/store saying they won't cover replacement
Hello Recently, my 3 year old shower unit's main glass panel exploded randomly (no items touching it, I was in a different room - it is incredibly well looked after and is not bumped into or leaned on during or after use) into thousands of tiny pieces. This buckled the metal bearings and left the shower doors hanging…
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Help! Past the 30days return policy? What rights do I have?
Hi Was hoping someone would be able to help me. I bought a watch online from 'The Jewel Hut' thinking it was brand new. When I opened it everything looked fine however I did not wear it for two months as links needed to be taken out of it. When I took it to the official Thomas Sabo shop, on further inspection, I was told…
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County Court anyone done it would I be crazy?
I have posted before about an issue I am having with a second hand car, I've had the car 7 Weeks and it cost £29500.00. I wish to use my final right to reject but the garage do not agree that the fault was on the car when I got it but they have said they are testing it and are willing to fix it under warranty but I don't…
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Currys
Hi All Bought a Kenwood fridge freezer from Currys on the 10th Feb, broke down on Saturday 8th September, arranged an engineer visit for today, Engineer came and told us a part was needed, not what part of how long, rang Knowhow when i got in from work tonight and called them to be told the part we needed would not be…
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Distance Selling Regulations - Faulty Goods
I have bought a digitally locked keybox. The manual, and keys, are locked inside, and the code that they provide will not unlock the box. They say that it is impossible to replace the box, but offer a refund if I pay for the return of the box. Am I obliged to pay for the return even though the item arrived faulty?
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Integrated fridge freezer bought from A.O.com not fit for purpose
Hi, I bought a Leisure PBC273 Integrated fridge freezer from AO.com on July 25 2018 for £379. Unfortunately it has taken a while to get my kitchen installed and i've had to use the fridge freezer before it was installed When my fitter eventually came round to fitting it, he realised that the brackets would not be…
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Sports Direct Refund- Never received product
hello i'm new but i'd like some advice with an issue 2 weeks ago i ordered a product from sports direct (JJB) and was told it would be delivered in 5-7 days (bought online via their website) come last Thursday i got a text/email saying it's out for delivery..then that evening i get an email update saying "delivery attempt…
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British Gas - damage during repair
We have a British Gas homecare plan. Due a high pitched whine form the boiler we called them out - they claimed it was down to some pipe noise and to get to the fault a decorative panel was ripped out from the bathroom. This was a misdiagnosis and 3 diagnoses later they turned the boiler down and cured the fault. The panel…
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Online glitch order
Hi. I ordered 10 products online and used a voucher code that was meant for 1 item. this code seems to have been applied to all products in the order. I have now received 9 of the items but not the most expensive - a soundbar at £700. The company are now saying they wont refund me the money for the soundbar as the value of…
