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Dispute on installed goods - can I use my bank?
Hi all, I'm currently in dispute about some internal doors and frame (they were delivered, fitted by my joiner, but there's a colour mismatch). I'm trying to resolve the issue with the company, but this is proving very difficult. They've offered me a small amount of cash to buy materials and sand/stain it myself (they are…
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Resolver resolved it for me
I recently used the Resolver website to claim compensation from Hoseasons after a very unsatisfactory holiday that was cut short due to various problems. At first I was fobbed off with "we are only the booking agent". But I escalated the claim onto the Hoseasons Managing Director and within a few hours they informed me I…
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Feather in bag of spinach?
I found a large feather in a bag of unwashed Oaklands Spinach from Lidl however, after contacting them and submitting pictures to their quality control dept 3 times; nothing was done. I'm not sure if it's a big deal or not but the feather was sealed in the bag and even over the phone they won't talk to me about this, i was…
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Mattress is faulty - FIRA says it’s not.
Hello Any help or advice greatly appreciated. I purchased a silent night mattress from Dreams.co.uk as it has a 5 year warranty and it was to support my bad back. I have had the bed just over a year and my back pain is returning due to the mattress no longer feeling supportive. The noise it makes when you move about on the…
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Yodel - Missing parcel, false tracking, false driver statement etc MESS
Hi there. Wondering if anyone else has been through precisely this, and other peoples' eventual outcomes. I had a parcel on its way to me via Yodel. It was marked delivered on 10th September. Tracking displayed my name in caps. The parcel was never delivered. Not to me, not to any neighbours, and no note left. The signs of…
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currys discount
at the moment currys are offering discounts for anybody that trades in a used laptop against a new one. I asked them if they give discounts to those that don't have a old laptop to p/x they said no. is this legal as surely they are discriminating/showing unfairness, inequity, favouritism, one-sidedness is this legal under…
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Viagogo won't cancel my purchase
Hi all, I recently made an error in a purchase from Viagogo, and only noticed when I saw the amount after transaction. I immediately tried to get in touch with them and cancel my order. I told them about my rights according to the Consumer Contracts Regulations 2013 that I have the right to cancel my order, yet they state…
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How does Hertz avoid the 14 days money back law?
About to book a hertz car and I notice that they no longer give a free refund if you change your mind. I thought under UK law you have 14 days to change your mind when purchasing online? Hertz now charge £30 to cancel the booking, even within 5 minutes! It previously gave a 7 day free cancellation period. Is this legal?
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Medical negligence- suspicious matter
Hospital lost medical record for my son 3 months after he was born? my son has been diagnosed with profound hearing loose what has been discovered 2 days after his birth day, and confirmed 2 weeks later on proper hearing test. I have spoken to one of my friend (midwife) and she said that he could lose his hearing due to…
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Cracked mini iPad glass
I bought a new mini iPad in May and noticed the other day that the glass had cracked from one corner to the other. It hasn’t been dropped and it has always been protected with a strong cover. What can I do? Thank you
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Scammed by trade360
I have been scammed out of a lot of money on Trade360 and would like to know how and if there is any chance I may be able to claim my money back... Yours in desperation...
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Being Fobbed Off?
Hello On 22nd July, I received a text message from the swimming school my son had an intensive course of 1:1 lessons with. In it, the school’s owner said she would give me a refund for the two final lessons which my son did not have. This was because her teachers were ill and there had previously been some problems with…
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Being Fobbed Off?
Hello On 22nd July, I received a text message from the swimming school my son had an intensive course of 1:1 lessons with. In it, the school’s owner said she would give me a refund the the two final lessons which my son did not have. This was because her teachers were ill and there had previously been some problems with…
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Returning item, but i have destroyed packing
I bought one of these the other day I'm sorry about the size of the image but it shows the packing used the best, I paid for item via PayPal, I want to return the item and buy another 128GB USB 3 drive from the same people the problem is i have shredded (recycle what i can) the cardboard packing and all i have left are the…
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Tool Hire Faulty
Hello, Could someone point me in the right direction please? I have read some of the guides on here, but there are so many possible routes that I should maybe be taking?! I reserved and paid by (business) credit card, to hire 2 tracked wheelbarrows from a tool hire company. They took £500 from my card as deposit and said…
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Jean Paul Gaultier - Male - Purchased from B&M is a fake
I have worn JPG Male for over 20 years and sometime last year I was doing a shop at my local B&M - when I got to the checkout, the woman asked me "Would you like some JPG cologne that we have on offer this week?" ... it was a good price (from memory, about half price) so I accepted the offer - thinking that I would keep it…
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Company requesting second payment after service already purchased
Issue: I recently sent a ring i had purchaced off to be engraved. At the store, the staff member sent off details about the ring, and what was to be engraved. The ring is a double band linked ring (two rings linked together). The cashier stated that this would be put through as a single item, and I was charged for the…
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Consumer or Business/Trader?
I bought an Apple laptop Online from DABS.com (liquidation on companies house) in Oct 2012, I paid by personal debit card from my personal account. The laptop developed a display fault in 2015 which got significantly worse this April, the fault was confirmed as known and covered under an apple repair program for 4 years…
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Hire purchase car on limited company name repossessed
Hi, Hope you're well. I had a car finance in my limited company name back in September 2016. Purchase price was £26000. I paid £14000 cash and arranged for £12000 finance based on £400 repayment every month. Recently I had problem with work and ended up in 3 months arrears. This morning finance company repossessed my car…
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Topps Tiles - advice please
Hi all, I would appreciate some advice from the forum please, on a dispute I’m having with Topps Tiles. We’re renovating a house and bought 85sq.m of tiles from Topps Tiles in Kidderminster for £3,800 in July - paid for on a credit card. Fast forward to the last week of August when the tiling started. We were uncontactable…
