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Organised travel tour gone wrong
Hi everyone I hope I have posted in the right place and hopefully somebody can give me some advice as what to do next quite calmly. A few weeks ago I did an organised travel tour in Vietnam through an Australian company. The tour basically didn't go to plan and was a huge disappointment. Firstly a 2 night halong bay cruise…
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Faulty vehicle / losses claim ?
Hello I brought a new mercedes London taxi in July 17 at a cost of £47k and being a London taxi this needs to have the same turning circle as a traditional taxi so has rear steering fitted to meet the requirements set out by TfL . During its annual TfL inspection the rear steer failed and the vehicle was refused a licence.…
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Tesco direct order Help required
Hello , I ordered furniture from Tesco direct 15th June 2018(closing down sale), then received e-mail from the furniture manufacture on 19th July 2018 stating there was a delay due to high demand and order has now been scheduled for production on 7th September 2018 at this time I could cancel order if not happy with this.…
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John Lewis Samsung Tv
I purchased a Samsung TV from John Lewis with a 5 year warranty which still has 1 year left to run. for the past few months the TV would randomly switch itself off this seems like an intermittent fault. Anyhow John lewis has sent 2 different engineers round to my house and the first 1 changed the motherboard and the 2nd…
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Voucher with no expiry date
During the school Summer Holidays my 2 children both completed a Reading Challenge at a local library and were rewarded with a voucher each for a local ice cream shop. We visited the shop today but were told the vouchers had expired. There is no date on the voucher and there are no Terms & Conditions on it either. I…
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Distant selling regs for services
Hi, I agreed to use a structural engineer over the phone/internet and signed a contract he sent me which was 19 pages long. Long story short is that within 45 minutes of him being in my home I realised that he was not up to the job. I had to keep repeating the same information to him. He was also late for meeting me,…
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Seat Leon Cupra Order
I ordered a Seat Leon Cupra in Eclipse Orange back in May. The dealer called me about a month ago to say that Seat have now discontinued the colour from the Cupra model and that I need to select another colour. I really like the Eclipse Orange which was obviously available at the time I ordered, so does anyone know if Seat…
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Replacement of Faulty Footwear
Hi hoping some kind person can help me with my issue. I bought a pair of Muck Boots online from Country Attire @ £110 in June 2018. My first and only wear of these boots was in September 2018. As soon as I began to walk the boots developed creasing to the ankles, heels and toe areas. I walked my dogs no more than a mile in…
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Car dealer hid information from me
Hi everyone In March I bought a used car from a car dealer. I checked the HPI myself and it was clean also asked them specifically if the car was in any accidents in the past. They told me no, that they would never sell a car like that to anyone. So today I took the car to my local garage and one of the mechanics, after…
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Online purchase but no goods recieved
Hi there 2 weeks ago I made a payment for a product online through a well known company. 4 phone calls later and 2 failed delivery attempts I have been advised firstly royal mail lost it, secondly no stock to replace and now thirdly last stock damaged (ie different story each time). I'm more annoyed by the service. The…
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House of Fraser mail order returns
We returned a number of items (all under £50 each but totalling c. £400) to House of Fraser via Collect+ in mid August. The parcel shows as received on HOF website but of course we've heard nothing regarding the refund. Tried emailing, no response. Even tried Twitter. Does anyone have any advice please?
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Being ignored
Hi there, I ordered a product from a company a couple of weeks ago, and when it arrived, it was the wrong product, and in terrible condition. I have emailed the company regarding this, asking for them to send the correct product, and in a better condition, or to provide me with a refund, and I would of course return the…
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Who can I escalate my RAC complaint to?
I have a serious complaint with the RAC. I sent an email to their CEO outlining the issues I experienced, and spoke to someone on the telephone who said my complaint would be investigated and responded to. 20 days later, I received a response which was extremely unsatisfactory. The member of staff had only responded to one…
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Lodgers Deposit
Hi all, I am desperately after some advice regarding my deposit that my previous landlady is withholding. I was a lodger in my landladies house with shared bathroom and kitchen and understand my deposit was not protected. We had verbally agreed to a months notice which I did not comply with and I left loosing 1month and…
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Returning sub par electronics to Argos
Anyone had success? (Got to love in the US how whenever they buy electronics they "just return it" if they don't like it - definitely not a thing you can easily do this side of the pond! Maybe a bit with Amazon, but it can get you banned if it's too often) I tried to return a tablet once which was extremely poor quality 5…
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Signed up with a scam service, can I cancel
Looking for some quick advice. Booked a holiday to the USA, and as I need a travel visa I've applied with esta.us, which were the first Google result. Due to my own stupidity (and a bit of excitement having just booked the holiday!) I went through the process and paid with a debit card. I've just had second thoughs and…
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Order cancellation
Last night I place an order with a fairly large online retailer, they charged me a small order handling fee. I promptly within two minutes realised I had forgotten to add an item to my order. As I completed the checkout as a guest I did not think I could cancel on the webpage, so immediately emailed their sales department…
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Tech company refuses to send item back
So I got a free consultation on a macbook by a company in the UK and they had a freepost option but they had a blanket waiver that stated that they were in no way responsible for any damage on returns. I shot them an email stating that I wouldn't be happy with that and I would only file a claim if it was poorly packaged…
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Underpriced Holiday
Hi All A few of us have recently purchased a holiday online which could be considered underpriced as rather than it at least being £100 per night a lot have got it for £30. one of us has been told it was a IT glitch but we havent had anything through from the company to say the holiday has been cancelled and refunded.…
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Cooker insurance am I still covered
Hi For the past 6 years I have been paying an insurance cover for my cooker. It has been paid by DD and was on an automatic renewal. My last payment was taken on 3rd September. This weekend my oven has become faulty. I rung the company to be told they cannot find any details under my name or address and that they have not…
