Returning sub par electronics to Argos

Cloudane

Anyone had success? (Got to love in the US how whenever they buy electronics they "just return it" if they don't like it - definitely not a thing you can easily do this side of the pond! Maybe a bit with Amazon, but it can get you banned if it's too often)

I tried to return a tablet once which was extremely poor quality 5 minutes after purchase but was just told "no, I might have taken it back but I can tell it's been turned on as it's still warm and we don't know if you've put anything illegal on it" (what! cheeky ****) "so we don't accept it if it's been turned on" and it has about 0 resale value on fleabay so that was about £100 wasted and dumped into a drawer.

I now have a smartwatch, for the record a Huawei Watch 2 Classic, which is unbearably buggy and unpredictable in its fitness features that I bought it for. I'd love to return it but know exactly what they'd say (really should have boycotted them after dealing with the rude manager last time) so wondering if I'd have much headway quoting the sale of goods act (not fit for purpose of, erm, fitness) or if they'd just call my bluff like "no means no, I suggest you take us to court", knowing I wouldn't have the time or money to do so.

(This, incidentally, is why I'm really starting to see buying electronics designed by Chinese companies as false moneysaving, not that the classic model was particularly cheap)


Edit: I can see from searching around on other threads that people are likely to just jump to Argos's side - please just delete

foxtrotoscar_2

Why would you quote the Sale of Goods Act when it was replaced three years ago?

Ectophile

It's the Consumer Rights Act 2015 now.


If it's clearly faulty, then any arguments about being used are irrelevant. You have 30 days to return faulty products for a full refund.

reason2

I used to do refunds for argos many moons ago and they introduced a policy that anything with memory couldnt be returned because dodgy things were stored on them from time to time and they were no longer able to re sell as new and so change of mind didnt apply.

The receipt normally states which items are excluded from the 30 day money back promise

custardy

Cloudane wrote: »

Anyone had success? (Got to love in the US how whenever they buy electronics they "just return it" if they don't like it - definitely not a thing you can easily do this side of the pond! Maybe a bit with Amazon, but it can get you banned if it's too often)

I tried to return a tablet once which was extremely poor quality 5 minutes after purchase but was just told "no, I might have taken it back but I can tell it's been turned on as it's still warm and we don't know if you've put anything illegal on it" (what! cheeky ****) "so we don't accept it if it's been turned on" and it has about 0 resale value on fleabay so that was about £100 wasted and dumped into a drawer.

I now have a smartwatch, for the record a Huawei Watch 2 Classic, which is unbearably buggy and unpredictable in its fitness features that I bought it for. I'd love to return it but know exactly what they'd say (really should have boycotted them after dealing with the rude manager last time) so wondering if I'd have much headway quoting the sale of goods act (not fit for purpose of, erm, fitness) or if they'd just call my bluff like "no means no, I suggest you take us to court", knowing I wouldn't have the time or money to do so.

(This, incidentally, is why I'm really starting to see buying electronics designed by Chinese companies as false moneysaving, not that the classic model was particularly cheap)


Edit: I can see from searching around on other threads that people are likely to just jump to Argos's side - please just delete

You mean by sticking with the facts?

Cloudane

foxtrotoscar wrote: »

Why would you quote the Sale of Goods Act when it was replaced three years ago?

Because I didn't know, and I was making a comment on an internet forum prior to the research required to actually approach a retailer with such a claim.

Of course, you could have just informed me about its new name like the poster below, but why do that when you can ask some stupid sarcastic question like a !!!! in an attempt to look superior.

Ectophile wrote: »

It's the Consumer Rights Act 2015 now.


If it's clearly faulty, then any arguments about being used are irrelevant. You have 30 days to return faulty products for a full refund.

Thanks for the correction.

It's the sort of thing where at a push I could argue it's not fit for purpose but it's hard to prove as "clearly faulty" unfortunately. With it being largely a software based product, it's hard to prove that it's faulty even if it genuinely was (when I think it's more a software bug that may or probably may not be fixed in an update one day, and they'd want me to go through factory resets etc, and then say "there's nothing wrong with the hardware, take it up with Huawei")

reason2 wrote: »

I used to do refunds for argos many moons ago and they introduced a policy that anything with memory couldnt be returned because dodgy things were stored on them from time to time and they were no longer able to re sell as new and so change of mind didnt apply.

The receipt normally states which items are excluded from the 30 day money back promise

Good to know it's an actual policy at least and not just the guy casting aspersions! It's a bit daft that they say that when you've literally only had something for 5 minutes and not had time to surf kid !!!!!! on it or whatever people get up to, but I suppose it's one of those rigid "policy is policy" things.

custardy wrote: »

You mean by sticking with the facts?

No I mean by being a sneering "hail corporate" shill, like many on here.