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Airbnb ripoff
Hi everyone I recently booked an Airbnb apartment in the Midlands for a few nights. When I turned up, the host informed me that the apartment I had booked had already been let, and I was offered an alternative. The alternative was very unsatisfactory and I didn't stay there - I had to use hotels for the rest of the week.…
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MCOL when defendant changed address
Hello, I had a disagreement regarding the return of my lodgement (not tenancy, so it wasn't protected) deposit from the landlord and I started a money claims online case for the return of the deposit. However, despite the LL living in the same house as me for the whole year I was there, when I told him that I'm going to…
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PC World Screen Repair - Cracked after two weeks
Hi I dropped my HP laptop just over a month ago. The casing was arched and the screen was cracked inside so I took it to PC world and paid £125 for it to be repaired. I got it back two weeks ago and then yesterday I closed the laptop and when I opened it 30 mins later it was cracked in the same place. I've seen a similar…
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Advice on faulty soundbar purchased from Maplin electronics
Hi Guys and gals. In January 2018, I purchased a soundbar from Maplin electronics. It cost me the best part of 150 quid. It has recently developed a fault whereby the sound cuts out intermittently. Rather stupidly of me, I appear to have lost/thrown away the receipt. I paid on a debit card for this item. Now that Maplin…
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Is it legal for shops to knowingly over charge?
I went to a supermarket to buy a product I know is only £4.50, when scanned it came up at £6. I told the customer services and was told they will look in to it. I also told online customer support and finally they agreed it was the wrong price and should be the lower price. I went to a dif shop in the chain and the same…
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Retailer forcing us to go to the store for refund?
Hi, We went for a drive to a city about 90 mins away in order to get more choice when we were buying a mattress. We settled on one, based quite a lot on the claim in store that it was a which recommended mattress, and then went on our way. Over the weekend we found out it wasn't a which best buy, and after reading the T&Cs…
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Mobile phone returned. Company says it's scratched!
My sister bought a phone from Mobile Phones Direct when it came to upgrading. as she has a contract with EE.It wasn't suitable, but when she returned it, MPD say it's scratched when it wasn't, and now are trying to charge her £100 for this. It's all tied into the contract (I don't have a contract phone so I only know what…
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7 month delay on bed delivery
Imagine ordering a bed in April from Next with a delivery date of May, redecorating your room, getting rid of your old bed and then to be told month on month that it's delayed without a valid reason and now due NOV. What do I do?
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Dealership lied about service history!!!
So...it’s service time on my car, but it’s also time to sell said car as I need to use the finance payment on a house. Gets a quote to settle the finance. Gets a quote to sell back to the garage I bought it.... I take it and they as for the documents which have been say in my glove box, untouched since I bought it one year…
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VAT receipts
Can anyone clarify for me what I believe to be correct or whether I've got something wrong in either the application of VAT to a tablet computer, or the right to receive a VAT receipt? Bought tablet computer for school using procurement card, in Argos. Requested VAT receipt in store, and after a lot of performance they…
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Accident when on holiday
Hi - we are just back from holiday with a well known reputable tour operator. We went to an all inclusive resort in Italy. Part way through our 10 day trip, my wife fell when carrying a bottle of water from the bar area. The issue was that (a) the resort is plastic free, so all the many free bottles of water are large…
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Refund after shop repaired faulty goods
Could you please clarify my consumer rights regards a faulty tablet I bought from PC World. I took it back for repair about 2 months after I bought it as the WiFi kept dropping for no reason. PC World repaired it and it didn't exhibit the same fault for about a month then started the same issue again. It's impossible to…
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Can I Reject Used Car?
Hi all, I was hoping for some advice. My wife and I bought a 2015 seven seater from a Ford Dealership just under 2 weeks ago and we noticed a noise coming from the manual gearbox when the car is warm and moving from a stationary position. We took it to a local ford dealer to check as the one we purchased the car from was…
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Bought tablet from eBay, replaced via Google Store, now died - Google runaround
Situation resolved
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Work not done what can I do
Hello everyone and thanks in advance for any assistance I can get with this. It’s a bit tricky. So here’s my situation. I asked a work colleagues brother to do some work for me, he has his own business. After my horses field shelter was flooded previously during the winter I hired a digger man and had it scraped out, I…
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Sales of Goods Act overseas?
Hello I bought a pair of pretty expensive shoes from an American company back in April.They have started to fall apart so I emailed explaining that considering be price (£70) they have not lasted a reasonable amount of time (only worn a couple of times) and must be faulty so I would like to have a refund or exchange. They…
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Royal Mail item not returned to me!
I sent an ebay buyer an item I'd sold to them and she did not collect from the post office within 17 days so the item showed as being returned to sender. The item was sent 2nd class (bought online and has a tracking number but was just standard 2nd class - didn't pay extra for recorded or anything). I have still not had…
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Sports Direct returns policy on underwear
Hi guys, I have some Calvin Klein boxers that one of the members of staff went into the back room to get the right size for me as they didn’t have the size I wanted on the shelves, they ran it through the till and straight into the bag. I get home and find they’re two sizes too big! I’ve just read their returns policy and…
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Easylife Motor Club
My mum ordered a copper bracelet through the Easylife Catalogue she had. While she was on the phone she somehow managed to get talked into taking a trial of their 'Easylife Motor Club'. She told the woman on the phone that at 95 she didn't drive so didn't need it, but when her bracelet arrived so did a letter welcoming her…
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A success story - hoping to inspire!
Hi all, I wasn't sure where to post this, but hoping here is right, and that it will do some good. I have used MSE for PPI reclaim, Supplier switching, deals and more, and wanted to give back by sharing what happened over the last year regarding a consumer rights issue, in the hope it inspires people not to give up, to…
