Viagogo won't cancel my purchase

jjdavies

Hi all,
I recently made an error in a purchase from Viagogo, and only noticed when I saw the amount after transaction.

I immediately tried to get in touch with them and cancel my order. I told them about my rights according to the Consumer Contracts Regulations 2013 that I have the right to cancel my order, yet they state that that cannot cancel my order.

The credit card that I used declined the transaction, as the amount was abdominally large, so at the moment I don't believe that money has been taken, although the amount is pending on my credit card.

Viagogo stated that they comply to the laws and regulations of the countries they operate in, so surely they have to comply to my request to cancel my purchase? But they said they don't offer cancelations.

I am at a loss as what to do next. Your advice and help would be much appreciated.

Thanks.

pinkshoes

Which bit of the consumer rights act are you claiming under?

I'm quite sure tickets for events are excluded from distance selling.

By law they need to make clear about any charges on top of the face value of the ticket.

Are you saying that the total appearing on your credit card bill is more than the amount on the screen it said it would be?

jjdavies

So, do I have the right to cancel the purchase?

I tried to buy eight tickets for £406 and I went through the process to buy. At no point did i deviate off, but after I clicked continue purchase the amount was £3255. I am completely unsure how this changed?

Can I even claim the right to cancel?

Thanks,

shaun_from_Africa

jjdavies wrote: »

So, do I have the right to cancel the purchase?

I tried to buy eight tickets for £406 and I went through the process to buy. At no point did i deviate off, but after I clicked continue purchase the amount was £3255. I am completely unsure how this changed?

It looks like the tickets were £406 each rather than £406 for 8.
8 tickets at £406.87 = £3255 or it might have been exactly £406 each and a booking or postage charge of £7.

As to the right of cancellation.
You are right in that the legislation that governs this in the UK is the Consumer contracts regulations but event tickets that are for a specific time & date are exempted from the right of cancellation.

waamo

Ouch. Hopefully your card issuer will decline the amount. That would be the easiest solution.

You've bought tickets from touts. If you got tickets outside a venue from a bloke who kept checking for police every few minutes would you expect consumer rights?

They might have a flashy website but they are touts.

jjdavies

If the transaction is cancelled, does that void the purchase?

waamo

They could try a county court claim but there is a chance they will eventually write it off.

I have no idea how litigatious they are.

pinkshoes

jjdavies wrote: »

So, do I have the right to cancel the purchase?

I tried to buy eight tickets for £406 and I went through the process to buy. At no point did i deviate off, but after I clicked continue purchase the amount was £3255. I am completely unsure how this changed?

Can I even claim the right to cancel?

Thanks,

You do not have the right to cancel, but if you can show the amount agreed for 8 tickets was £406 (and not the price each) then your credit card could stop the amount and do a charge back.

It depends what the tickets are for and whether £50 per ticket is feasible.

When booking on viagogo, even when you select the amount of tickets you want e.g. 8 tickets, it makes it very clear that the price displayed is PER TICKET.

k3lvc

jjdavies wrote: »

If the transaction is cancelled, does that void the purchase?

In a word no - you're dealing with shysters and you've agreed to pay but haven't yet. Unless you find proof that the £406 was the full transaction value rather then per ticket (which I suspect you won't) then you'll have to find the means to pay and they're likely to pursue you until you do

DoaM

jjdavies wrote: »

Hi all,
I recently made an error in a purchase from Viagogo, and only noticed when I saw the amount after transaction.

Are you saying Viagogo didn't display to you the total price before you entered your card details and clicked Buy?

All sellers (whether online of offline) are required to display the total amount (including any taxes - such as VAT) before the consumer pays and is bound to the contract.

If it is not feasible to show the total then they must show an estimate and how the total will be determined. (e.g. pricing for a job at £X per hour plus 20% VAT, with an estimate of Y hours required). Note that this option is for info only and does not apply for Viagogo - they know exactly what price each ticket is, what VAT rate applies plus any booking and postage fees. Therefore they must show the total price to be paid before you pay.

pinkshoes

DoaM wrote: »

Are you saying Viagogo didn't display to you the total price before you entered your card details and clicked Buy?

All sellers (whether online of offline) are required to display the total amount (including any taxes - such as VAT) before the consumer pays and is bound to the contract.

If it is not feasible to show the total then they must show an estimate and how the total will be determined. (e.g. pricing for a job at £X per hour plus 20% VAT, with an estimate of Y hours required). Note that this option is for info only and does not apply for Viagogo - they know exactly what price each ticket is, what VAT rate applies plus any booking and postage fees. Therefore they must show the total price to be paid before you pay.

I have never used Viagogo, so just had a look.

When you select a concert or event, regardless of how many tickets you state you want, it quite clearly states the price per ticket.

If you then select the tickets, it breaks down the cost e.g. £406 x 8 as well as VAT.

And at the bottom of the screen it shows the face value of the ticket.

I assume it will then give the total cost when you sign in and go to pay.

It has a big timer then gives on 8 minutes to complete the transaction before they release the tickets back to other people who want them. Pressure selling to make you not want to go back and check if you can get them cheaper elsewhere!!

But... nevertheless the pricing is clear. I think the OP has mistaken the price per ticket as being the overall price, so will probably have to suck up this mistake. Ouch.