Viagogo won't cancel my purchase

mattyprice4004

Expensive one to suck up, but I agree with the above.

Also you’re best knowing the law before quoting it to them - they’re correct, tickets are excluded from the regs

lincroft1710

jjdavies wrote: »

The credit card that I used declined the transaction, as the amount was abdominally large, so at the moment I don't believe that money has been taken, although the amount is pending on my credit card.

jjdavies wrote: »

I tried to buy eight tickets for £406 and I went through the process to buy. At no point did i deviate off, but after I clicked continue purchase the amount was £3255. I am completely unsure how this changed?

I'd also find that amount hard to stomach!

DoaM

lincroft1710 wrote: »

I'd also find that amount hard to stomach!

I see what you did there.

Potbellypig

jjdavies wrote: »

Hi all,
I recently made an error in a purchase from Viagogo, and only noticed when I saw the amount after transaction.

I immediately tried to get in touch with them and cancel my order. I told them about my rights according to the Consumer Contracts Regulations 2013 that I have the right to cancel my order, yet they state that that cannot cancel my order.

The credit card that I used declined the transaction, as the amount was abdominally large, so at the moment I don't believe that money has been taken, although the amount is pending on my credit card.

Viagogo stated that they comply to the laws and regulations of the countries they operate in, so surely they have to comply to my request to cancel my purchase? But they said they don't offer cancelations.

I am at a loss as what to do next. Your advice and help would be much appreciated.

Thanks.

No idea if this is even a solution, but would cancelling the credit card stop the transaction completely? If so, that's got to be worth it for a £2800 mistake.

unforeseen

Even if it did I would have thought Viagogo would still go after their contractually owed money.

nyermen

just a side thought - is there a contract in place? Often the T&C say no contract in place until payment taken etc. If the transaction was declined, then payment won't be taken. Sorry if the answer is obvious, I've not used Viagogo myself.

marcarm

From a brief look at their terms

6.8 All Sales are Final. All sales and bids are final. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets.

photome

OP
would £50 a ticket be very cheap therefore obvious that it isnt the correct price.


I fear you may be stuck with this expensive mistake

CardinalWolsey

Can the OP confirm whether they have actually been allocated the tickets? Do you have an email informing you of a successful purchase, or similar? If the initial card approval was declined, they may well have released the tickets.

agrinnall

What have you actually ended up with?


8 tickets @ £406 each?
64 tickets @ c.£50 each?
8 tickets that should have been c.£50 each but have actually been charged at £406 each?