Sports Direct Refund- Never received product

mayson

hello i'm new but i'd like some advice with an issue

2 weeks ago i ordered a product from sports direct (JJB) and was told it would be delivered in 5-7 days (bought online via their website)

come last Thursday i got a text/email saying it's out for delivery..then that evening i get an email update saying "delivery attempt made please allow 24h next day"

this happened on Friday...Saturday..Monday and today..today the update said "final attempt made'

btw NO-ONE has come to my door or left a card for this "attempted" delivery

so i'm wondering can i get paypa lto refund my payment? as its close to the 14 days they give to cancel your order for a refund

but looking into JJB/hermes i found a LOT of negative/dipleased customers

so if i can get my money back before JJB says "i'm to late" i'm gonna do it..but i've never had to do a payback via paypal before

so some advice would help thanks!

hollydays

Have you put the tracking number into hermes and spoken to them?

mayson

hollydays wrote: »

Have you put the tracking number into Hermes and spoken to them?

yes I messaged them today they told me "there was a query with my address"

and said i SHOULD expect an email from JJB regarding a refund

mayson

for reference heres the conversation i had with Hermes

Gourango Sarkar: Hi, my name is Gourango Sarkar. How may I help you?
: what is the staus on my parcel/delivery? i have recived emails and texts since last thursday saying its out for delivery BUT later in the day i just get updates saying "delivery attempt made"
: and today i got a update saying "final attempt made" BUT theres has been no-one knocking at my door NOR have they left a card
Gourango Sarkar: Could you please help me with the 16 digit tracking the recipients name address and postal code
Gourango Sarkar: and i will quickly check the status of the parcel .
: tracking digit name- postal code-
Gourango Sarkar: Thank you for the details ,
Gourango Sarkar: Allow me a few minutes to look into this for you
Gourango Sarkar: as per tracking on 11/09/18 the courier stated Not Del'd - 3rd & Final Attempt ,as they stated on 10/09/18 , they had a Query with Address .
: what was the Query?
: and why was i not informed of this?
Gourango Sarkar: i am sorry but i am unaware of the query .
Gourango Sarkar: but as the parcel was attempted the last time , the parcel is being returned to the depot .
Gourango Sarkar: and will be returned to the sender .
: well whats going to happen next? will the sender issue a refund or will i have to schedule another delivery also i have had parcels and post delivered in the past and had no issues with my address
Gourango Sarkar: i understand your concern , paul
Gourango Sarkar: as the parcel is being returned
Gourango Sarkar: you can contact the retailer for re-arranging the delivery
Gourango Sarkar: or wait till its returned and apply for a refund with the retaielr .
: i will apply for a refund
: will i recive an email from hermes or JJB sports regarding it?
Gourango Sarkar: from the retailer .
Gourango Sarkar: you need to apply for refund with the retailer .
: fine i'll do that

Rosemary7391

Get on to JJB. They're responsible for fixing this. You might want to double check you gave them the correct address and that their system understands it (mine frequently gets mangled by online systems).

mayson

how would i "get onto JJB" all they have is a customer support form (urgh) i left a message yesterday saying if i didn't get my parcel today i would be seeking a refund..but i just got a standard "your parcel is with blahblahblah heres the tracking number'

also i checked the email i got confirming my order with JJB and my correct address is listed

hollydays

mayson wrote: »

yes I messaged them today they told me "there was a query with my address"

and said i SHOULD expect an email from JJB regarding a refund

Message them again and ask them exactly what the query was

mayson

from what i've looked up its often an issue with the address (which is BS) but i'll message them tommorow

on a side note i've sent two messages to JJB customer services but heard no reply

DITTO on Hermes and the email JJB should send...it's been a day so..hmmmm

theonlywayisup

You have 180 days from the order date to open a case on Paypal for INR (item not received). You will win the case unless the tracking shows as being delivered.

If you open the case, be sure to adhere to Paypal's very strict timeline and escalate as soon as you can. Under no circumstances close a case after it's been opened.

mayson

so update been messaging JJB no reply back (surprise surprise) received NO emails from JJB about a refund/my order being sent back (its been 3 days now)

also no messages from Hermes AND theres no way i can "track" my order on JJB since i dont have an account so it shows "no orders" when i made an account to see if i could track it there

i'm going to give it till monday to get a reply if not i'll message Hermes and ask HOW LONG it takes to send an item back..and go from there

quote form JJB website
"Orders returned back to us are automatically refunded unless they contain personalised items in which case we will resend them out to you."

theonlywayisup

mayson wrote: »

also no messages from Hermes AND theres no way i can "track" my order on JJB since i dont have an account so it shows "no orders" when i made an account to see if i could track it there

You cannot retrospectively make an online account with them and expect to see orders placed as a guest.

You have the carrier tracking, just use the carrier website.