-
Help with Bailliffs
Hi all, I'm looking for a bit of advice. A bit of history first, so you don't think I'm completely hopeless. I have received a number of parking tickets from picking up my children from school. I was disputing these with the council. Unfortunately my wife and I went through some relationship issues, and I moved out for a…
-
Boiler repaired - ten days later not working again
Hi, looking for some advice/opinions. Our combi boiler stopped producing hot water about 10 days ago showing a fan/flue fault on the LEDS. We called a plumber who replaced the fan, tested the replacement was working then left. I think (my partner paid) we paid about £400. Now the boiler has developed the same symptoms. The…
-
Debt Collection Company Harassment
First off, not sure this belongs in this section, but didn't feel it belonged in the Debt Section. I have a debt collection agency sending letters to my address for someone who does not exists, I consider this harassment, especially since I have informed them via telephone and email this person does not live here. I intend…
-
Nightmare - New/Wave Bi Fold Door Install - Please Help
Hi, Apologies for the new user status, I seem to have misplaced my login details for my old profile so I have had to re-join and apologies in advance for the length of this post! we had some New Wave (similar to Bi-Fold patio doors) installed last July by a company we come across at the House and Renovation show at Sand…
-
Need some advice please
Hi I ordered a communion dress for my daughter earlier in the year from a brideshop it was stunning. I took pics of her in it. However went to pick it up last week as they made it to measure and it's not the same material as what I paid for. It's nowhere near as nice and looks plain cheap does anybody know I have any…
-
gym membership
Hi I have just noticed ( yes I know!!!) that I have been paying £25 per month for a gym membership that I thought ended in 2015. I called the Leisure centre who said no you don't have a membership. Gave me number to call the company who collects the money. Contacted them and the collect agents who said on the terms and…
-
Cancelling Sky hassle
Evening all :hello: I'm hoping someone can help me help my Grandparents. They have been with Sky (tv and landline) for 25 years this October but they are paying over £100 a month for sub par TV services, so after two years of me nagging my grandma to change suppliers she has finally agreed. Found a great package for them…
-
Mobile phone problems
My mum has a Samsung phone with an operating system installed for partially sighted users. She obtained it from a company which specialises in supplying products for partially sighted people. The phone is about 8 months old. It recently developed 2 faults. The operating system stopped working properly and the screen glass…
-
Debenhams.com and broken TV
HI, I recently bought an LG TV online from Debenhams.com. On delivery the deliveryman unpacked the TV and photographed it and replaced it. The TV was undamaged. As I was decorating my living room I did not set up the TV until a week later. On setting up the TV it appears that there is an internal issue with the screen -…
-
Amazon refund was issued as a "gift card" instead of to my card
I bought something from Amazon UK in February this year, When it arrived, it was faulty and I arranged with Amazon to send it back for a refund. I initially said I would like to have the refund issued as a gift card, to offset against the cost of replacing the faulty item. However, when I went to order the replacement, it…
-
B and Q - who is the customer?
All, I would be really grateful for views on the line B and Q is taking with me. I recently complained (via the CEO to get the main complaints team) to B&Q as follows: "Dear Michael, I’m getting married this year (to XXXX, cced), and I have also recently changed jobs and bought a new house – as I am sure you can…
-
Faulty blind
who pays the return postage on faulty goods? After returning home from a holiday I was horrified to find a parcel I had had to make a Dispute about to pay pal left behind the gate. The box was falling apart as we'd had rain and hail. I brought the parcel into the house opened it the blinds were water damaged and the track…
-
Groupon Goods - Item not as described
Hi - I ordered a pressure cooker from Groupon from a deal page that clearly showed the model as a 'Tefal Clipso Plus' and identified the key features in writing. However the item I received is a lower spec model ('Tefal Clipso Essentials'). Groupon will accept the item for a refund, but I would prefer that they provide the…
-
Asda non delivery
Hi Looking for some advise please. I ordered a Layzspa hot tub online through Asda last weekend and the paid £9.95 for a named day delivery for Wednesday 3rd May. Waited in all day for the courier Arrow XL to delivery even though I was given a time slot of between 830 and 1030. When I tracked the delivery in the afternoon…
-
How to Cancel contract with possible rogue builder - driveway specialist
Hi, I have been silly to sign a contract with a trader to pave my driveway for £3600 who came cold calling. After i signed the so called contract with this company on 2nd May: solidstonepaving.co.uk I started to be concerned after i realised that i am not able to find this company at companies warehouse. Which means it is…
-
Lost refund transaction monies sent to old credit card details on amazon. Now what?
So i complained regarding my faulty wireless mouse from a business through amazon. I received an email ito say they would process a refund not realising that it would be on to a old card/bank account details that i was in my list of bank details on amazon. 2 weeks passed and i realised there was no refund into my current…
-
Gift Voucher Expiry HELP! (Me Vs Them!)
Hi Everyone This is my first (of hopefully many!) contributions on the MSE forum! I am here seeking advice! My friend brought a gift voucher for me from Irregular Choice (an established shoe shop in store and online) in January 2015. She put the receipt inside too (so she could prove how much she had spent). There was no…
-
Refused refund for rotten apples in ASDA!? how to demand your money back in store?
Hardly worth the hassle but the point is i didnt want another bag of bad apples. I believe im entitled to my money back under the consumer credit act 2015 as they certainly wernt satisfactory. However even after having my receipt with me and explaining my rights and after not having the same card i used to pay for them on…
-
Debenhams Flowers customers hit by cyber-attack
Debenhams Flowers customers have had personal details that could include payment details and credit card information stolen in a 'cyber-attack', it was announced today....Read the full story: 'Debenhams Flowers customers hit by cyber-attack' Click reply below to discuss. If you haven’t already, join the forum to reply. If…
-
Faulty Garment Rights
Hi all, I bought a pair of trousers 2 weeks ago or so from H&M. I wore them for the first time today and still have the label (that I removed this morning) but no receipt. The zip bust on me when I got to work but they aren't too small so it wasn't that which bust them - it was clearly a faulty zip or one not fit for…
