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Faulty blind
Jaynekey
Posts: 10 Forumite
who pays the return postage on faulty goods?
After returning home from a holiday I was horrified to find a parcel I had had to make a Dispute about to pay pal left behind the gate. The box was falling apart as we'd had rain and hail.
I brought the parcel into the house opened it the blinds were water damaged and the track had a dent in it. I contacted PayPal explaining the situation. And they told me I would get a refund but I had to wait . I got a message off them saying yes you're entitled to a refund you must send it back and pay the postage. Horrified I've looked in to sending back it will cost £30.
I don't think this is fair as it's not my fault it's faulty. If anyone can help would be greatful
After returning home from a holiday I was horrified to find a parcel I had had to make a Dispute about to pay pal left behind the gate. The box was falling apart as we'd had rain and hail.
I brought the parcel into the house opened it the blinds were water damaged and the track had a dent in it. I contacted PayPal explaining the situation. And they told me I would get a refund but I had to wait . I got a message off them saying yes you're entitled to a refund you must send it back and pay the postage. Horrified I've looked in to sending back it will cost £30.
I don't think this is fair as it's not my fault it's faulty. If anyone can help would be greatful
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Comments
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How long has it been since delivery?0
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It's been a week0
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There's some info missing here. What was the original dispute about and why with Paypal rather than the seller?0
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As said,have you spoken to the seller direct?0
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The seller will claim against the courier company I suspect but as previously said by others, not sure why you have gone to PayPal over this?I’m a Senior Forum Ambassador and I support the Forum Team on Competitions Time, Shopping & Freebies boards, Employment, Jobseeking & Training boards If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.0
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I tried to contact the seller but the number kept saying not recognised. I tried several times that day so I got really worried. So I contacted pay pal as I thought I had protection.0
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I tried to contact the seller but the number kept saying not recognised. I tried several times that day so I got really worried. So I contacted pay pal as I thought I had protection.
You need to contact the seller, you don't have an email address for them? Or was it ebay? if so you could report them to eBayI’m a Senior Forum Ambassador and I support the Forum Team on Competitions Time, Shopping & Freebies boards, Employment, Jobseeking & Training boards If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.0 -
Sorry answer to last question the blinds should have been with me between 5-7 days . I had no text message saying saying there was a delay.0
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Pay pal have contacted them. They said they packed them up correct. But they were left outside no calling note. I thought if no one was in for a signature they would take them back and we would rearrange.0
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Who is the seller?I’m a Senior Forum Ambassador and I support the Forum Team on Competitions Time, Shopping & Freebies boards, Employment, Jobseeking & Training boards If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.0
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