Faulty blind

custardy

Jaynekey wrote: »

I tried to contact the seller but the number kept saying not recognised. I tried several times that day so I got really worried. So I contacted pay pal as I thought I had protection.

You do,but by following Paypals process,you have to follow their rules.
They wont make a seller pay return postage.
Is this a company?

Jaynekey

It is an online company. I have had blinds off them and they were amazing. Don't think I'll be going there again

sarah1972

Why do you not want to name them? We cant give you much help without knowing who they are. People may have had dealings with them before.

Jaynekey

Blinds4value or they also go by shadow curtain

Jaynekey

I'm sorry the company is blinds4value

sarah1972

OK,

Have you filled out there online returns form?https://blinds4value.co.uk/my-returns

There are 4 numbers here, have you tried them all ?https://blinds4value.co.uk/contact

Jaynekey

I'm not sure if I can do that as it has gone through Paypal. Last conversation I had with pay pal is they are disputing what I'm claiming. It just a big mess

sarah1972

Jaynekey wrote: »

I'm not sure if I can do that as it has gone through Paypal. Last conversation I had with pay pal is they are disputing what I'm claiming. It just a big mess

You only paid through PayPal, you ordered through them.

Have you called all the numbers on the website, the retails stores ones must be able to give you the correct person to contact.

Jaynekey

I tried originally when the number wasn't recognised. Since then I've spoke to pay pay as I had opened a dispute . I just thought Once you had opened a dispute you had to carry on with it. I just thought it would get sorted as I thought pay pal offer all this protection.

unholyangel

Jaynekey wrote: »

I'm not sure if I can do that as it has gone through Paypal. Last conversation I had with pay pal is they are disputing what I'm claiming. It just a big mess

Yes they are disputing it. However you go back to them (retailer) and tell them that under the Consumer Rights Act, risk does not pass until the goods come into the physical possession of the consumer or someone identified by the consumer as authorised to receive the goods. As you didn't authorise anyone and can (presumably) prove you were on holiday at the time, you feel quite confident a court will agree that risk has not passed and the liability remains theirs. Perhaps also add a reminder that they are liable to you for the negligence/failings of any third party providers they outsource to and it would be up to them to then claim from the third party.