Debenhams Flowers customers hit by cyber-attack

edited 9 May 2017 at 5:31PM in Consumer Rights
20 replies 3.4K views
Former_MSE_Megan_FFormer_MSE_Megan_F Former MSE
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edited 9 May 2017 at 5:31PM in Consumer Rights
Debenhams Flowers customers have had personal details that could include payment details and credit card information stolen in a 'cyber-attack', it was announced today....
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'Debenhams Flowers customers hit by cyber-attack'
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  • edited 5 May 2017 at 5:22PM
    worldtravellerworldtraveller Forumite
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    edited 5 May 2017 at 5:22PM
    However, surely every customer of 'Debenhams Flowers' were fully aware that their personal information, including credit card details, were held by a company that has been in business for less than 5 years and that they had probably never heard of.....before today! :whistle:
    There is a pleasure in the pathless woods, There is a rapture on the lonely shore, There is society, where none intrudes, By the deep sea, and music in its roar: I love not man the less, but Nature more...
  • enthusiasticsaverenthusiasticsaver Forumite, Board Guide
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    Just cancelled my card with my bank and arranged for replacement. Must have been loads of people who bought flowers for mothering sunday, as I did. Never had this happen before to me though in all my years of buying online.

    Presumably they will be fined as TalkTalk were?
    Early retired in December 2017

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  • bebewoobebewoo Forumite
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    I think it's outrageous. I bought flowers from this site because I thought it WAS Debenhams.
    I am going to contact Trading Standards this is sharp practice and passing off.

    As soon as the site is hacked Debenhams wash their hands of the whole thing saying it's nothing to do with them. No proper apologies from Debenhams themselves they are just putting the blame on the supplier. You should have checked out your suppliers before pretending to the world that the flowers were from Debenhams.
    Shame on you Debenhams for cheating your customers like this you have let us down I won't trust you again.
  • PincherPincher
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    "They" have the name, birthdate, address, post code and telephone number of everybody already.

    If you friend your mother's brother on Facebook, there goes her maiden name. You probably already put your school name on the website.

    I now have to use totally different facts that are down right lies.

    My mother's maiden name is not really Simpson, and my grandfather's profession was never a COOK, and my favourite pet wasn't Humphrey.

    Needless to say, the paragraph above is also NOT TRUE.

    How to keep track of all the cover stories, that's the hard part.

    Problem is, if I put down my wife is Nigella Lawson, my address is 42 Eaton Square, etc. will they section me, and lock me away for public safety. Well, the sanitariums and prisons are bursting at the seams, so they will just release me into the care of the community.
  • PincherPincher
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    What if I set up accounts in the name of a 21 year old girl?
    With a fake address. Ms. Lily Fields, say?

    When I buy stuff online, I would use my real credit card, and the delivery address would be a locker style Collection point, or to the credit card account address.

    The snag is, how do I return something under Section 75, if the item is faulty? Say I am the sugar daddy of Ms. Fields? :A
  • TheCh3fTheCh3f Forumite
    3 Posts
    I tried to buy flowers from Debenhams for mothers day, and they cancelled my order last minute. Yet they still kept my credit card details without permission and then a few weeks later i was hit with a load of fraudulent transactions!

    I've emailed Debenhams to complain and ask for answers. I don't think they actually read the email as they just sent back the same email explaining what happened! Which is a bit of a joke in itself as they keep harping on about their supplier. f I wanted to buy flowers from Ecomnova, then I would've went to directly to them instead of Debenhams.com! What was done to ensure customer personal information would be held securely??? Nothing probably.

    Their response states what actions they have taken. but I don't think they have taken any action whatsoever, my bank had no idea about what happened. What is the information commissioners office and how are they going to help the affected customers/fraud victims? How is suspending the website and deleting passwords going to prevent me from further fraud?

    Extremely annoyed right now and not sure if there is anything else that can be done!
  • edited 6 May 2017 at 7:30PM
    worldtravellerworldtraveller Forumite
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    edited 6 May 2017 at 7:30PM
    From the sound of it Debenhams are trying to put the blame pretty much entirely onto the company that was, as far as I can see, in legal terms, "acting on their behalf" in these transactions.

    Personally, if I'd been affected, I would send Debenhams an email, or, better still, a recorded delivery letter, pointing out that you hold them totally responsible for any loss or damage that you may have incurred, or may incur in future, as a result of any transaction made online through any company acting on their behalf.
    There is a pleasure in the pathless woods, There is a rapture on the lonely shore, There is society, where none intrudes, By the deep sea, and music in its roar: I love not man the less, but Nature more...
  • edited 6 May 2017 at 8:43PM
    wealdroamwealdroam Forumite
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    edited 6 May 2017 at 8:43PM
    bebewoo wrote: »
    Shame on you Debenhams for cheating your customers like this you have let us down I won't trust you again.

    You also need to be aware of Debenhamsplus.com.

    From their T&Cs:
    Debenhamsplus is run by Buy it Direct, Company Number 04171412, VAT Number GB 721 3118 80) whose registered office is at Unit A, Trident Business Park, Leeds Road, Huddersfield, West Yorkshire.
  • Annoyed69Annoyed69 Forumite
    5 Posts
    I too have had a rather annoying reply from Debenhams, as other posters have noted they are just brushing this off, they even had the cheek to say at the end of the mail it was just out of courtesy they made contact, I have requested the exact details of the Ecomnova, which seems to have a few other customers, what other websites use their services for E-Commerce? , see below standard response from Debenhams and my rather un-courteousness reply to this,


    Thank you for your email.

    Debenhams has recently contacted all customers whose data may have been breached when using the Debenhams Flowers website, operated by our supplier Ecomnova.
    If you have received a communication directly from us, please follow all the steps that are outlined in the letter or email to protect yourself against fraud and identity theft. If you have not received an email or letter directly from us, please be assured that this incident affects recent customers of Debenhams Flowers only (through our supplier Ecomnova). All other customers or orders placed on the Debenhams website are unaffected.
    If you still have concerns about your security, please contact your bank/credit card provider directly and Action Fraud, the UK?s national fraud and internet crime reporting centre, on 0300 123 2040 or online at /report_fraud[
    We appreciate that this has caused you a great deal of concern, but this was a breach by our supplier, Ecomnova and one that we take very seriously. As soon as the breach was identified, Debenhams took all the appropriate action, informed the necessary parties and identified and contacted anyone who may have been affected as a courtesy.
    If you have any further questions, please do not hesitate to contact us.


    Kind regards,
    Tatwisha
    Debenhams Customer Services



    Hi

    Thanks for the rather standard letter, we have followed the procedures as per your letter, and this does exonerate Debenhams from their overall responsibility to towards their customers , albeit by name.

    But you really need to a little more conscientious on sending out emails that state you only informed us of a matter of “Courtesy” that in itself is quite inflammatory

    Please inform myself of the exact address of who I need to send a solicitors letter to.

    I will also be passing your “Courteous” email below to Moneys Savings Expert, it will be posted on social media and passed to any Ombudsman that I deem fit to read, out of “courtesy” of course


    Regards
  • George_MichaelGeorge_Michael Forumite
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    Annoyed69 wrote: »
    Please inform myself of the exact address of who I need to send a solicitors letter to.
    Have you suffered any financial loss that requires the need for getting a solicitor involved at this stage?
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