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CollectPlus lost my parcel
Hey, So last Tuesday (02/05/17) I purchased a parcel delivery from Parcel2Go. I chose CollectPlus with label printing (as I was out and about without a printer). My parcel was a mobile phone (~£600 new). I went to my closest CollectPlus and showed the shop worked the barcode - which he tried to scan (and failed) and said…
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Accidental German Refund
Bought an item from a German retailer. Was faulty so returned it. They sent me two replacements by accident. I called them and they asked me to return one. The person on the phone said they would issue a refund. I said a refund is not applicable because then I would have one item free of charge. I actually repeated…
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Sale items being refused refund
Just after some advice as I've bought some t-shirts in an online where rather than pick the design they send you a random one. I ordered a few as the designs on the site are mostly good but the ones they sent me I really don't like. I emailed to ask for a refund or store credit but they tell me that they don't refund…
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Lied to in order to extend phone contract, any rights?
My Three contract was due to end and I originally planned to hand in notice, then change to payg then get a sim only with cashback as new customers get same tariff I currently get but £5 less and like £50 cashback. I thought it was a lot of hassle and may be better to barter in store/on phone so in passing went into a…
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Can I reject our caravan?
We bought a 3 year old caravan from a big retail outlet and were promised several things would be done before we collected it. It is obvious these have not been done and other problems have now become apparent. It is now a week since we collected it and I sent an email outlining our main concerns and asking for an…
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Help with a course from Reed
I am not sure where to place this so apologies if this is the wrong place. I took a course up with Reed and paid for it, they use Robust IT to provide the training, however the training was a monotone person reading out information that wasnt actually factually correct. I complained and was subsequently sent pirated videos…
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Argos faulty item return for refund - but £5 discount due to gift card
I purchased an item from Argos on Thursday which was faulty straight out of the box, sadly it was the only one left in the nearby area after checking otherwise I would just take an exchange so it will have to be a refund and I have ordered the same item off Amazon now. Anyway will be taking back over the weekend to get it…
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Event tickets - obstructed view
Hi, I recently purchased a 'VIP' ticket package for a Bob Dylan concert i.e. exorbitantly mark up on face value of ticket and cheap gift bag containing rubbish. I know, I know. But I was desperate to attend the concert and it had sold out. Anyway, no complaints about that, but perhaps (or perhaps not) pertinent that the…
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Protection Data Act breach
Hi guys, I'm not sure if this is the right place to post it so apologies if I got this wrong. Whilst on holidays, my Tesco credit card direct debit bounced due to insufficient funds available in my secondary current account. Tesco was trying to get hold of me for a few days on my mobile which was off at the time of being…
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Car on pcp and just lost job
Hello people, I am just after some advice on what to do. Long story short, I have just lost my Job. Redundancy to be exact. I have a mortgage and a car on PCP. I have only had the car since November the 16th 2016. I know full well I am going to be in negative equity but I was wondering if there is any options open to me as…
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winning a free draw from a local retailer
in march my wife visited a local retailer & on making a purchase she was entered into a free draw to win a cash prize?? she was delighted when the shop owner contacted her some time after the draw was made, telling her she'd won & would be receiving £500 !! from the shop's landlords two weeks past, my wife was in touch…
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OakFurnitureLand Leather Chairs
Hi, please can you help? I purchased a number of items from OakFurnitureLand back in Dec 2011, including a table and 10 leather covered chairs. Everything was great until around a year ago when we noticed that the leather on 2 of the chairs had started to "craze". We had purchased a leather protector kit at the time of…
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University wants 3.5k to resit a single exam
Hey, Wondering if anyone has any advice on my current situation. I withdrew from my masters (180 credits) in to complete a diploma (120 credits). After I announced my intention to withdraw I was informed I would be charged £7000 for the teaching, I then later got told I had to resit an exam, now because this exam falls in…
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Online Chat Logs & Other Help
I have a couple of questions and hope I am in the right place. To cut a very long story short, '3' (Mobile Broadband) Messed up. They wouldn't answer my emails (or anyone's to be honest) and so I could not cancel my contract. Because of this they swapped me to PAYG and waived the fee. At least this is what they said they…
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Ikea mattress sagging issue - won't replace under warranty
Hi lovely MSE'ers Bought a nice £500 mattress from Ikea a couple of years ago. about 6 months ago, a slight patch on the right side of the bed started sagging (memory foam on top). Basically the memory foam has pushed out slightly and won't return, meaning there's a dip in the mattress where I sleep and it's uncomfortable…
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SCS and rejecting within 30days
We took delivery of a leather sofa that has cosmetic faults. These we reported on the day of delivery. They say they have recorded out initial complaint as the day of delivery but want to send out Ecomaster to inspect the sofa. They have messed us around with appointments and the next arranged one will go beyond the 30…
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In battle with 2 businesses over a damaged TV, what are my consumers right?
Background: i bought a 55 inches TV from eBay that was described as "pixel line & fully working as new condition on 30/4/17 and the TV was delivered 3 /5/17 by a courier I had booked my self to pick up the TV from the seller warehouse. I bought other accessories with the TV that were not advertised on ebay so silly me paid…
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Online Bikini Refund
Hi All :) I purchased a bikini online last week, as soon as I opened upon delivery I could tell it was too big for me so it went back into the bag without trying. Hygiene sticker and tags still attached and hoping I could return it. After checking their returns policy I discover the following statement "While we hope that…
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Mobile contract - friend literally pulled into mobile shop
A friend of mine was grabbed by a phone shop salesman (Who he knew from school - the guy happened to have bullied him at school) and although he didnt pull him into the shop he did grab hold of him and drew him into the shop. This friend of mine is mentally unwell with depression and anxiety making him vulnerable & lacking…
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Bensons for beds - no guarantee
We purchased a mattress from Bensons and it was finally delivered a few days ago. It was very expensive, but we were persuaded partly by the store managers assurance that it came with a 10 year guarantee. He repeated this several times. Having tried to register this guarantee, we are now being told that this only applies…
