-
Charged due to small print rule
A household item has developed a fault within the two year warranty period so an engineer was arranged to fix it free of charge. Typical of these type of appointments initially we we're told it would be between 9am and 5pm. However the day before we are told our slot is now 8am to 11am. I leave for work at 8am and my…
-
Currys TV
Hi, We bought a TV/DVD from Currys Blackpool before Christmas for my son's Christmas present. He used it for a month, then about the 3rd time he tried to use the DVD player it didn't work. Tried various discs and it was obviously broken. Took it back to Currys who sent it off to be repaired and said come back in a week. A…
-
Landlord Cleaning Charge
Hi all, I hope this is the right place to post this, apologies if it isn't! I'm looking for some advice on my landlord wanting to charge me for cleaning the flat we've moved out of. Here's the deal: We moved out of the flat on the 17th January and I handed the keys back to the landlord on the 2nd of February believing that…
-
Better Bathrooms Trading As Bathrooms2buy on Ebay!
Hi All I've just purchased a new home and it required 3 new bathrooms of which i ordered online. I took delivery of a toilet and basin from the above company 32 days ago and only yesterday got around to fitting it. When my plumber opened the box he noticed the cistern lid had been cracked and i asked him to put it back in…
-
Airline seat reservations gone awry
Hiya, I hope this is the right board to post this in. I booked flights to the U.S back in August and in November decided to pay for extra legroom seats to the tune of £65. In mid November, the airline changed planes and placed me elsewhere on the plane with no extra legroom. I phoned the company and asked if they could…
-
Opticians made mistake and won't refund
My partner had an eye test in September 2014 and was prescribed new lenses. The optician said she could not have the single vision lenses fitted in her old frames therefore she chose some new ones. When she received the new glasses, in october, she was not happy with them as she could not see over 6 feet away. The optician…
-
Electric Mobility Scooter Faulty from New
Advice please, A short while ago we bought a brand new electric mobility scooter from a well known UK supplier via their web site. The first scooter arrived via courier, we unboxed, assembled and charged the battery i.a.w their instructions but the scooter would not move, yes the gearbox was in drive and all lights were…
-
Trader refuses to refund faulty fireplace - help!
I had herringbone fireplace back panels installed at Christmas at a cost of £960. It was made clear at time of purchase that this was for a coal fire and the trader said he was an expert. After using the fire a dozen times the cement between the bricks has started to crumble like sand and dribble out of the joints, bricks…
-
Returning sideboard.
We purchased a self assembly sideboard from a supplier through e-bay and PayPal. When it arrived it was in two boxes and extremely heavy to move. We very carefully extracted it from it's packaging, checked all the large pieces were there and counted hundreds of screws etc into small bags to make sure we had them all.....…
-
Advice on consistently underapplied discounts
I buy a lot of stuff from The White Company - almost always when I have been sent a discount voucher. The last three times I have done so, I have noticed that the discount is consistently underapplied. In November I used a voucher on their website offering a 20% discount but received only 15%. On December 15, a voucher…
-
Mobile phone company changed my number.
Hello all. So, the crook of the problem is: - I was out of the country for 6 months and I was allowed by EE to 'freeze' my contract. - On my return, I reactivated my account. - Once I reactivated my account, without my knowledge, my phone number was changed to a different number. It has taken me 4 weeks of numerous phone…
-
Section 75 Question / Query / Help !!
Hi All, First post so please be gentle !! I purchased a watch 13 years ago, June 2002 to be precise from a high street retailer. I had to take it into get repaired for the first time since I bought it. Long story short, the watch turns out to be counterfeit and since it was so long ago the retailer wont do anything about…
-
Wren kitchens - returns
Hi, We've recently bought a kitchen from Wren. Mostly everything is fine, however there are several items that we've been sent that aren't needed. They were on our original order, however they weren't on the CGI's of the kitchen that the designer showed us (we based our decision to buy on the CGI designs we were shown). We…
-
Consumer Contracts Regulations query
I purchased an item online that differed greatly from expectations based on 3rd party reviews of a US product, which it transpires differs from the UK version. The company claim to return it I need to pay a 15% restocking regardless of the fact I haven't used it, which of course is against UK regulations. They are US based…
-
solicitor asking for money 2 years after selling house
Hello everyone, This is a weird one. We sold our house 2 years ago and received a letter a few days ago from the solicitor who handled the sale. They said at the time of sale an insurance policy should have been taken out as some windows were installed by a FENSA installer and that an indemnity should be offered to the new…
-
Faulty light burnt carpet - no joy from B&Q!
My parents bought a light shade from B&Q less than 6months ago but no longer have the receipt. The circular inner fitting fell off out of one of the shades last night & was so hot it burn through the rug & scorched the main carpet. My mother called B&Q Customer Service dept today to ask what could be done & they have said…
-
Help please!!
My Daughter and Son in law bought a Renault 2nd hand car from a Renault dealer 26 days ago. It is a 13 registration plate, two years old next month. They were only given a 28 day warranty. The car has been back to the dealer today as the heating element on the back window dosnt work completely, only half of it heating up.…
-
Defective Product from america no return or refund policy what are my rights?
I ordered a cubify sense 3d scanner from cubify.com Unfortunately the item arrived non functional and keeps looking connection to the PC. Even when connected scanning is impossible due to lost tracking. I have been in contact with support for weeks how updating graphics drivers sending videos and diagnostic data to them.…
-
Getting deposit back for goods?
Hello, Briefly, I put an order in for some furniture to be made in December, paying a '50% deposit to secure the booking for the new year'. The new year came and I went down to finalise the requirements. They messed me about on the first day by being out when I was due to go and this should have been the first warning…
-
Online course - what are my rights?
Hi all you money savers! Im a newbie to the forums and Im hoping to seek your advice on an issue I am facing at the moment. 6 days ago I purchased a course online to further my career skills. Although I purchased the course online, it is classroom based and is scheduled to commence in 11 days. Due to unforseen…
