Mobile phone company changed my number.

Legoboy_2

Hello all.

So, the crook of the problem is:

- I was out of the country for 6 months and I was allowed by EE to 'freeze' my contract.
- On my return, I reactivated my account.
- Once I reactivated my account, without my knowledge, my phone number was changed to a different number.

It has taken me 4 weeks of numerous phone calls to different departments, being told that it was impossible to get my phone number back, then that it would be back within 72 hours, and then to ring back and told again that this was impossible.

Only, once I said that since the number was changed, that in my view the contract was voided, was that they were finally able to provide me with my old number back - miraculously!!

I have not had a single apology or explanation - I was simply told that it happened because of numerous "staff errors" and that they will be "withdrawing over 20,000 jobs from overseas".

In my view, I have been treated atrociously. I have lost complete faith in the company. I quite frankly do not want to be a customer of theirs anymore, however, I feel as it has been eventually 'resolved' with me getting my old number back, I haven't got much room to negotiate.

What do people think I should do?

Thanks in advance!!!

wealdroam

Duplicate thread.

Original here: https://forums.moneysavingexpert.com/discussion/5185890

DoaM

Oh but this one has a poll.

Legoboy_2

Yeah, apologies about that. I realised it was more "consumer advice" rather than a "mobile phone" query. I tried to delete the other - but doesn't seem possible

oldagetraveller

I would either "suck it up" or claim around £20zillion in compensation for your distress.:p
"my phone number" - I doubt you own the number, more likely it is rented out to you by EE.

enfield_freddy

interesting point that


"I doubt you own the number, more likely it is rented out to you by EE. "


who owns the number when you port it to another company?


what happens when your original supplier goes bust , does your number disappear?

Legoboy_2

oldagetraveller wrote: »

I would either "suck it up" or claim around £20zillion in compensation for your distress.:p
"my phone number" - I doubt you own the number, more likely it is rented out to you by EE.

Good point 'oldagetraveller'(!) - Oh, and technically the Crown is the ultimate owner of all land in England and Wales. - but wait - that information equally has no bearing on the matter.

mije1983

enfield_freddy wrote: »

who owns the number when you port it to another company?

I believe the answer to that is the company to which it was originally allocated. For example my number was originally allocated to EE (as it is now) and if I were to choose not to port my number to the next network I use then it would revert back to EE to redistribute to a new customer.

enfield_freddy

yes , but if you port it to a new company , do they then own it?


several phone suppliers have closed shop/gone bust , some people have managed to port there number some not


did the new company (you ported to) have to buy your number?

mije1983

enfield_freddy wrote: »

yes , but if you port it to a new company , do they then own it?

Answered that in the very first line of my above post. But as I said, I can't be sure.

enfield_freddy wrote: »

did the new company (you ported to) have to buy your number?

Who knows? If my above thought it correct then they wouldn't 'buy' it anyway, simply rent it. I would think it is more likely that they just pay for whatever cost is incurred for the actual porting.

enfield_freddy

ok , I say 2 million in compensation