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IDEAS??: Mobile service provided changed my mobile number.

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Hello all.

So, the crook of the problem is:

- I was out of the country for 6 months and I was allowed by EE to 'freeze' my contract.
- On my return, I reactivated my account.
- Once I reactivated my account, without my knowledge, my phone number was changed to a different number.

It has taken me 4 weeks of numerous phone calls to different departments, being told that it was impossible to get my phone number back, then that it would be back within 72 hours, and then to ring back and told again that this was impossible.

Only, once I said that since the number was changed, that in my view the contract was voided, was that they were finally able to provide me with my old number back - miraculously!!

I have not had a single apology or explanation - I was simply told that it happened because of numerous "staff errors" and that they will be "withdrawing over 20,000 jobs from overseas".

In my view, I have been treated atrociously. I have lost complete faith in the company. I quite frankly do not want to be a customer of theirs anymore, however, I feel as it has been eventually 'resolved' with me getting my old number back, I haven't got much room to negotiate.

What do people think I should do?

Thanks in advance!!!

Comments

  • d123
    d123 Posts: 8,730 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Which network are you are actually on?
    ====
  • EE / Orange
  • d123
    d123 Posts: 8,730 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Legoboy wrote: »
    EE / Orange

    Orange are quite difficult to get anything from, even their Exec staff seem to be employed to be as obstructive as possible. I would personally go for compensation for the inconvenience and time to resolve.

    As the problem has been rectified you don't have any chance of getting an early penalty free termination.

    Do a search, the CEO is Olaf Swantee, his email address is freely available, send a factual, emotionless account of what happened and ask for what you feel is fair for the inconvenience and time you have wasted.
    ====
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