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Shopping online - law??
Hi I placed an order with Select Fashion online on 19th June; they took money from account on 20th June. I was informed the order would be delivered within 5-7 days, but it never showed up - I called them - no reply, I emailed them - no reply, so I sent them a message on facebook and they replied with excuses about moving…
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Faulty suite from DFS
My friend purchased a leather suite from dfs, paying by credit agreement. After only 5 weeks, the stitching started opening, the seating began to dip and on even closer inspection she noticed some patterns did not match. Dfs came out to look and told her they would not let her pick another suite but would re-cover this…
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Claim refund from seller or royal mail?
I hope someone can give me an advice on this matter. A month ago, I've received an ink pack for my printer (around £10), the item was not the one I asked for and I asked the seller that I'd like to return the item for a refund as the did not have the one compatible for my printer. He/she agreed, I sent the item back (non…
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Bambino Direct - Anyone had any problems?
I ordered a footmuff for my pram last Friday, the colour was described as red but when it arrived on Monday morning it was more of a burnt orange colour and does not go with my pram at all. As soon as I realised it was unsuitable I contacted Bambino Direct and the girl I spoke to said I would have to complete an online…
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Do I have to pay again ?
I needed an mot last week, so got it done. I knew I needed a windscreen, exhaust box & cv boot. Total cost 435. All ok so far. When I rang to pay they said the bonnet won't shut proper, but they will deal with. There was a note in the car saying bonnet shut but you need a new catch at some point. I was driving to get my…
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Cancelling a doorstep contract
Hi, I want to cancel a doorstep contract via email. Can anyone tell me what information HAS to be in the email. Common sense tells me to include my details, their details, order details and date of contract. Thanks
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Returns Issue with Scan Computers - replacement product not same brand?
Hi All hope you can help offer some advice. * I purchased a Razer Lycossa Mirror keyboard on November 22nd 2012 from scan.co.uk £55.50 + vat + shipping. * The Razer Lycossa mirror is a specialist gaming keyboard with a high gloss mirror finish that matches the razer abyssus mirror finish mouse I bought at the same time,…
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Scuffed Mulberry - Returns Policy
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Comet, Hotpoint and Sale of goods act?
Hi all, I'm posting for my Mother, she brought 18 months ago a hotpoint washing machine (ultima 740w) from Comet before it all hit the fan. The warranty expired in Feb and today whilst using it, the drum lifter parts all came loose and rattled about the machine. This is the second time its happened for her, first time…
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Sports direct faulty bike. Refusing return
I have bought a bike from sports direct in store. After assembling it I found the tyre has a puncture to the extent that the air rushes out quicker than you can put it in. The brakes also don't seem to work properly as you can use them once and then one side of them will stick on. I haven't yet even sat on the bike due to…
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Argos Fridge Damaged! help needed...
Today we received a brand new fridge freezer from Argos, it was £339.00 delivered plus £10 to remove our old unit. The delivery drivers left it in the kitchen with all the packagig on and asked my wife to sign for it. She asked them if there would be any problems should it be scratched and they said they said if so we…
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Anyone had dealings with a company called Pro Search?
Got a letter today asking me if I could assist a company called Pro Search. They are looking for a person in connection with unclaimed entitlements and this person has the same initial and maiden name as me - a very rare name. They say their research has given them to understand I have used this name and ask me if I can…
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Do i have the right to a refund???
I have been put into a very difficult situation!! I looked up buying tickets for a concert online but i saw the conditions for the ticketless entry, (says credit card to be produced at entry and photo ID) so i phoned AXS to enquire as i was buying the tickets for my partners birthday as a surprise...I explained to the guy…
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Wedding Venue Deposit - No Contract Signed?
I'm asking this on behalf of my sister, who unfortunately had to cancel her wedding due to relationship issues. They have since got back together but she does not wish to marry now. They visited a venue and decided to book it, and was asked to pay a rather large deposit of £2000 (the entire cost of the venue was £3800) and…
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Where's my Frock!??
I recently bought a nice Disigual dress (for my wife) from a shop called Edaq in Spain, online. I used debit card (Ok - a mistake) and nothing has arrived, the shop only has an email address and contact form, but no matter how many times I chase them, I never get a reply. The money has been taken from my account. Anyone…
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Car Accident, need help!
Afternoon all, Pardon my forgiveness if this is in the wrong place! OK, i'll keep this as concise as possible: - icy road just before Christmas '12 - car skidded on a corner, hit a residential wall - 2ft x 7ft wall knocked over, car was damaged - tenant came out, i exchanged details, gave me details of landlord - next day,…
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Faulty item from Amazon, sent to Garmin, still faulty
I purchased a Garmin sat nav for my Dad from Amazon in the middle of May and it was immediately apparent that there was an issue with the battery. I contacted Garmin and asked for a replacement, they said I had to send the faulty one to them, which I did. They then took ages to get another one to me only upon opening it, I…
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Brother Toner Cartridge
Hello I recently bought a Brother official toner cartridge. The box says 1000 A4 pages of printing. I was printing a run of flyers for my business. They don't contain a lot of text or graphics, and are at A5. I have contacted the shop I bought it from via Ebay, and will claim a refund or replacement. But it will be a…
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Builder taken money and now avoiding me!
Hi, Apologies if this is the wrong place to post this. I'm just after some advice. Earlier this year we had a plumbing problem and I looked for plumbers nearby on yell.com and found one nearby who came out at short notice and fixed the problem. While he was there, he mentioned that they also specialised in timber…
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Computer shop problems
Hi, lm here on behalf of a friend. basically she purchased a webcam a week ago which didnt work, so she took her ageing computer into the shop in order for him to configure the system in order to get the webcam working. when she got her computer back the webcam still wasnt working, however she was annoyed to find out that…
