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Items delivered no idea where they have come from
My OH received some studio lighting equipment this morning which he hasn't ordered. There was no invoice attached to say who paid for it. He has tried calling the company but they can't tell him who ordered it as not their policy. Nothing showing on his credit cards for this transaction so he is totally at a lost as to…
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Bag broke on first use
Hello I purchased a shopping trolley bag from Home Discount via Amazon. My mum used it once and on first use, a hole appeared in the bottom. I contacted Home Discount and was told to send a photo, which I did. They said I could return it and they would send a replacement. Given that this broke on first use, I said I…
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Bridesmaid dresses
I paid a deposit of £250 on four bridesmaid dresses which should have been ready in June. We left it till 29th of June before phoning the shop, Haven't heard anything from them since the end of march. When I phoned we were told there has been a delay, leave it another week or two! it will be two weeks next Saturday. What I…
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Advice on Executing a Warrant (MCOL)
Hello, First of all apologies if this is in the wrong section. Basically, I ordered an item online and paid (naively) through Bank Transfer as the "company" requested. This was a couple of months ago. The item didn't turn up and all my subsequent emails to them asking for a refund or info about the situation of my order…
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Problems with a solicitor...
Hi there, Just looking to know the best way to proceed on this, and it is a hugely long story but here are the basics. In August 2010 I suffered injuries (2 broken arms and nerve damage) in a collision involving a stolen car. Shortly after the crooks were convicted. Now 34 months later and the solicitor has done…
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Incorrect Size Delivered To Shop (Prepaided) Can I Get A Refund
Hello. I would be grateful for some advise please. I visited a local bridal shop and ordered a jacket for our wedding in Nov, I tried the one on in the shop (the shop sample) and found it was slightly too small, they said the next size up would be fine. I was asked to pay for it (which I did on Credit Card, along with hair…
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Paragliding Company making no effort to supply Course !
Please help with any advice really appreciated Facts: 1 Day Paragliding Course brought online using debit card. Valid only 6 months No refund policy period! Action to date!email send to them Any rights to refund? edited..
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cheekily overcharged in local health food shop
Today I decided to buy and try a few different spices from a local independent health food shop. I only usually go in there a couple of times a year. The spices are in large jars and you use a separate paper bag for each one. For example one item was a scoopful of fenugreek seeds. I bought one packaged item at £1.29 and 6…
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Sent more than I ordered/Unsolicited goods?
I ordered our dogs food online recently and the parcel arrived today. I got home this evening to find two 12kg size bags when I had actually only ordered two 2kg bags. I told my partner that the website we ordered them from had made an error, a very generous one. He didn't know because he thought I had ordered two large…
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Travelodge Price Offer difference Consumer rights?
When I went to check the prices today for a room I have booked with Travel Lodge a month ago, I received a email from Travel Lodge stating that you can get £10 off hotels using the voucher code YD96987G. I discovered that using this voucher code not only would I benefit from a 'flexible' room option but exactly the same…
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Asda Haven't Delivered Sofa paid for 8 weeks ago
Hi Everyone, I'm hoping for some advice. In Brief, I ordered and paid for a matching pair of Sofas from Asda Direct on the 8/5/13. We knew they had to be manufactured and there would be a 5 week wait which was fine as it tied in quite nicely with us moving into our new place. 3 weeks ago one sofa was delivered on time but…
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Ripped Off - What Are My Rights? Help?
Hi Five months ago I got in touch with a web designer via the internet to to build a website for me. The web designer told me that the cost would be £300 and would take 3 weeks to build. But after a few weeks the web designer started asking for more money and said it was needed to build certain parts of the website. I have…
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Bag broke damaging laptop
I bought a back pack at the end of April this year, with the express intention of carrying my laptop and folder in it. When I bought it I took the contents to the shop to ensure the bag was the right size, the member of staff in the shop removed the stuffing so that I could do this, so was fully aware of my intent. He said…
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local van hire company took my money!!
Ex partner had a long term van hire with company in ashford, kent. In his name (we split last october) they were taking payments from a debit card but in march this year they took 2 payments from my debit card totally £900. Unfortunately for me just after we seperated I made a payment for him on my card. This was were they…
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booked wedding filming
Please can anyone help booked a company online for wedding filming , someone came and filmed, was told 6/8 weeks now been over 3months still no dvd arrived. I have emailed several times and phoned but always goes to answerphone and I probably have only had a return call twice and then told will be with you within 7/10…
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Dealing with a dodgy website.
If you bought something from a website, and a)you were sold a sob story about the owner having shingles hence the delay in giving you access to the online course you'd paid for, so you closed the Paypal dispute (I know! There's one born every minute) and b)the business is failing to comply with the distance selling regs on…
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Dabs.com wrong order refuseing to fulfill
Hi all, :) Would really appreciate some help with this it’s a bit complex so bear with me. I have placed an order on a well know established site Dabs.com, the order was for some “b-grade” (returned goods) in a bundle. They accepted and dispatched the order to me. When the order arrived one of the items (a computer CPU)…
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Tesco Ink Recycling - Change of terms after attempted use of service.
Hi there, thought I'd ask you guys for clarification on this if I have a leg to stand on... Tesco offer a cartridge recycling scheme where they will give you 100 Clubcard points per cartridge that is on a list that they provide. http://www.therecyclingfactory.com/tesco/ You fill in your details on the form on that site and…
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Laura Ashley cancellation fee
Today I tried to cancel an order made in store placed a week ago. The reason the excessive delivery time over 13 weeks. I had to pay for the item up front on my credit card. No deposit was offered. I was told a cancellation fee applies of 25% of purchase price, in this case £250 ! I can't beleive they have a right to apply…
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Thomsons free child places
I booked a family holiday last week to depart on 14th July. I was told at the time of booking that there was no free child places available and that I would have to pay full price for my 4yrs old. I did as I was told that this was the best possible offer they could give me. Three days later I check thomsons website and…
