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Boots faulty hair straighteners, refund?
Had a query that has been bugging me all week, and know you lovely helpful lot will know the answer.. I needed new hair straighteners before going on holiday, I ended up getting some for £75 from Boots (cash so no statement for proof unfortunately) They worked once and after that, nothing. :mad: As I was on holiday I…
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Display oak furniture damaged on delivery
Hi all, We have recently bought some furniture for our new home from Oak Furniture Land. It was all ex-display as they had a closing down sale for the shop in Southampton. As a result we got a nice 30% off everything. Before buying we went around all the furniture looking for marks to note down on the damage forms. The…
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Order Date on Samsung Cashback
Hello all, I have a ongoing situation were I guess i'm asking for anyones opinions on this. I ordered a Samsung fridge freezer from pixmania.com/uk, I had a lot of problems getting the order through but managed it late on the 30/6. The problem being when I received the order receipt the date was 1/7 because apparently…
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Faulty mobile - how to get a replacement or reject it?
Hello, to cut a long story short my friend had a phone and sim upgrade from virgin. The phone has always been faulty and despite being repaired it still won't send or receive texts or work on the internet. It's been at least 3 months of frustration and rebooting etc. Virgin won't offer a refund or a replacement but want to…
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Fair practice?
Asking on behalf of my mum who recently went on a Jet2 holiday with her sister. They booked a two bedroom apartment, however on arrival they found there was only one bedroom and the livingroom had a fold out sofa bed. They contacted Jet2 about this and got a rather arrogant reply basically stating it should be fairly…
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Refund for delay in service
Hi, I've recently bought a secondhand iphone 4 and needed it unlocking. Not being overly technically minded I chose to go to a shop that was recommended to me. I took the phone in on 4th June and was told it would take approx 2 weeks for the full unlock. It was explained that Apple have to approve any unlocking and that I…
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Advice on a washing machine.
Bought a Beko washing machine from Argos in January 2012. This week it started playing up and refusing to start until the door had been opened and closed repeatedly so obviously a faulty switch somewhere. If I were to contact argo about this what kind of rights would I have, I am over 12months that you would normally…
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do i legally have to pay?
i placed an order online last week and the company emailed me back within an hour of the order being placed to say they had no stock and refunded me in full. the parcel has then turned up this morning with my full order. i then received an email an hour later asking me to send payment by paypal. i know i have a moral…
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Agreeing a trade contract online
Hi all, I want to buy some liquid sheeting from a trade company, but they don't have an ecommerce website so we have agreed the details via email. They sent me an invoice and insist that I pay upfront before the items can be dispatched. They are a legitimate company, but I just wanted to double-check that advance payment…
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Faulty Car SOGA
Keeping the story as short as possible: Basically my sister's car was about in Dec 2012 as a 1 year old used car from Vauxhall dealership. In May this year it started developing a loss of power a junctions and juddering. Took it back to Vauxhall who looked at it and said it was most likely down to "dirty fuel". Well she…
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Refund on sale good- not advertised no refunds
Hi. Bought a side table in a sale- not from a big retailer but a small local independent. No signs by till that they don't offer refunds, no statement on receipt either. At home it doesn't fit space , my partner not like it and it is now difficult to find space to store it. I checked their website and it says returns…
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iPad 3 (3rd generation) WIFI + 4G
On May 6th 2012 I bought a black 32gb iPad 3 (3rd generation) WIFI + 4G model from Apple Authorised Reseller Western Computer in Oxford. At the time 4G wasn't available in the UK and only on May 30th 2013 did it become available in Oxford (even now it's said to be patchy) In May 2013, by chance I came across some online…
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TV faulty what are my rights?
I have a TV which has a fault after 5 and a bit months. The retailer i bought it from refuses to refund and only repair. This is the second time i have bought a TV from the same manufacturer from the same retailer that has developed a fault. They have stated because it has become faulty i am not covered by the sales of…
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Not given cash back
Hi, I shopped at Tesco's on Saturday and was not given my cash back. - Yes I know I should've checked but was in a rush & diont usually shop at tescos. They have a stupid thing where the till receipt is printed out next to where you bag your shopping so I just grabbed the receipt and that was that rather than the cashier…
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Private Sale Deposit - HELP PLEASE
Hiya Not sure if this is the right forum but just want a bit of advice on private sale deposits. I've potentially sold some concert tickets on facebook. The girl has messed me about a bit and after some tooing and froing she gave me a £50 deposit into my bank account on the proviso that I held the tickets until today.…
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Camcorder under warranty died Can I demand a new item
Bought Panasonic Camcorder from John Lewis twelve months ago. Two weeks ago when it was still within a year camcorder dead .Phoned John Lewis technical help and after trying to recharge via plug and computer decision taken that the battery was dead. Camcorder from John Lewis carries a 2 year warranty Can I demand a new…
