Where's my Frock!??

hughesmj

I recently bought a nice Disigual dress (for my wife) from a shop called Edaq in Spain, online. I used debit card (Ok - a mistake) and nothing has arrived, the shop only has an email address and contact form, but no matter how many times I chase them, I never get a reply. The money has been taken from my account. Anyone know what I should do next to get my money back (or better still, the goods)?? Help

metoyoubear

Have you tried contacting your bank ?

How long ago did you purchase it?

davehughes182

Might be worth moving this to another area of the forum...

metoyoubear

Is it the same email address shown here,Hotmail ?

Domain name: edaqshop.com

Registrant:
Maria Jose Lopez Presa (SROW-1562013)

edaq1957 @hotmail.com
Bloque Ecuador escalera B local 2a
Tarragona TARRAGONA
43007 ES
+34 977203201


Administrative contact:
Edaq (SRCO-2454832)
@hotmail.com
Bloque Ecuador escalera B local 2a
Tarragona TARRAGONA
43007 ES
+34 977203201


Technical contact:
Edaq (SRCO-2454833)
@hotmail.com
Bloque Ecuador escalera B local 2a
Tarragona TARRAGONA
43007 ES
+34 977203201


Domain servers in listed order:
dns11.servidoresdns.net 217.76.128.133
dns12.servidoresdns.net 82.223.218.137


Created: 19 Apr 2010 11:52:18:100 UTC
Expires: 19 Apr 2014 09:52:22:000 UTC
Last updated: 20 Apr 2013 15:00:51:460 UTC

tattybonce

Is this your first and only post?

hughesmj

Thanks for the responses so far - yes - that was the edaq - paid on 4th June - metoyoubear - how did you get those numbers!? Not yet contacted bank - I used debit card so not sure I have protection - but I will contact them after I have phoned the retailer.

hughesmj

Forgot to mention - I went to edaq because I could buy cool Disigual stuff at euro prices - i.e. the frock that was £129 in UK was 99Euro in european branches - so a bit of an exchange rate scam if you ask me - but edaq sell in euro prices with not huge postage. Would be nice if the stuff arrived though!

wealdroam

hughesmj wrote: »

Not yet contacted bank - I used debit card so not sure I have protection - but I will contact them after I have phoned the retailer.

Yes, you do have protection.

How long has it been since they charged your card?
You may have to wait until 15 days have passed.

Contact your bank and tell them you want a chargeback because of non-delivery.

Have a read of MSE's article on chargebacks.

hughesmj

Thanks Wealdroam - I have now started the chargeback process - I will keep this thread posted with progress (and on the charge back thread)

MSE'ers are surely the greatest!