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groupon deal
Hello all My Girlfriend bought herself this groupon, "photoshoot experience": https://www.groupon.co.uk/deals/london-special/Bliss-Studios/20393063 the description says: obviously, after the job they tried to sell lots of expensive pictures (which weren't good at all, by the way) and make some more pounds of her. When she…
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Windows and payment
Hi, Looking for some advice I have just received a letter about windows that I ordered in 2011 threatening me with court action unless I pay in full. I will attempt to give you an idea of what happened and hopefully someone can point me in the correct direction. I should point out that during this time I was extremely…
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CSL nightmare with chair - advice please?
Hi. In March 2011, my sister had a leather sofa and chair delivered. When she had her carpet cleaned in April 2013, the carpet cleaning agent found a black mark underneath the motor on the chair and he couldn't remove it, so my sister contacted CSL. They asked her to email photos and they sent an engineer out. He put his…
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Damage caused by bailiffs
I live in a small block of flats (2 flats share each front door and hallway). The next door flat was repossessed and the bailiffs turned up to change the locks. However, to gain access to the entrance hall, they simply kicked in the shared front door, breaking the lock. As a result, the front door no longer shuts properly.…
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property service charge
Hi All, I have a flat in Birmingham, I did not pay the service charge for a year which comes to 1700,i got in touch with them and said I will pay you 200 extra a month till its all cleared but they are refusing and they are threatening to take me to court if I don't pay the lot in one go. can you advice pls
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Sofa purchase from M&S
Hi, I was wondering if anyone could help (although I'm not sure if you can) Basically, I placed an order online for 2 sofas from M&S in April, cost £1438. They were delivered last Saturday on June 22nd. Order placed and charged to my credit card. On June 23rd the price of the sofas was reduced to £449 so the two would cost…
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Wedding cards ruined. Any recourse?
I would love some advice on this as i'm at my wits end. I'll keep it simple. Wedding on 11th Aug. Paid in full for invitations upfront and was told 4-6 weeks. 1 week delay off the bat, because "his designer was ill." Another week added on because of a death in his family back home, which somehow affected the production (i…
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Bought a dishwasher which doesn't have a feature which it claimed
Hi, So, I bought a dishwasher from AppliancesOnline We wanted one that would last us a while and something that was of good quality - For this reason we deiced on a Bosch When trying to decide which one to buy, the one we went for ticked al the boxes;- It all the modern features, eco friendly and lots of useful programs.…
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Help! Fence sprayer problem
I bought a Cuprinol Fence Sprayer last year and have used it several times with non Cuprinol products designed for spraying with no problem. Last week I wanted to get some stuff to do a fence in a dark oak colour, and by coincidence the nearest colour in Homebase was Cuprinol one coat sprayable in forest oak. I poured it…
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UK Gambling chargebacks laws
Guys last night I registerred on a casino online and deposited 3 x £200, my friends had their friends over and also some other people they were around me also, now I fell asleep and today I have realized more deposits were made 2 x £500 and 2 x £900. I have called my bank and emailed the casino... the casino wanted to know…
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Hotel I've booked ceased trading
Hello - just got a letter from a hotel I've booked for a wedding next month has ceased trading and the business is in the hands of the official receiver. The letter reads as follows. Dear sir/madam I am writing to inform you that the hotel has ceased trading. The business is in the hands of the official receiver. A list of…
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Returning a faulty car under SOGA
(I've posted this in the Motoring forum, but I think it might be better answered here, sorry mods) Hi Does anyone have any experience/advice on the time limits involved in returning a faulty vehicle? I bought a car from a private garage about 10 weeks ago. It transpired to have several faults when I drove it away, and…
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Please help: rights with uk based internet site but based in Germany
I recently bought an photo print ( meant for father's day) online with a company which I believed were based in the uk. This is because their website contains .co.uk at the end. The print arrived damaged. I asked them for a refund and their replied no, as they are based in Germany, their laws state its replacement only. As…
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Delivery problems - guidance appreciated.
I ordered a dress online on Wednesday, and paid extra for guaranteed next day delivery. The total cost was £30 and I paid by debit card. As I'd ordered after 2.30pm I expected the order to be shipped the following day for delivery yesterday, as per the guidance on the website. However, I quickly got confirmation that it…
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Return without box
Hi All, I recently bought a piece of exercise equipment from a shop on the Amazon website (ie not Amazon itself). The equipment arrived 4 days later with a part missing that rendered it unusable. Another part didn't work. I contacted customer services and they said they would post a spare out to me. A week later nothing…
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Faulty Maclaren Buggy not covered by lifetime guarantee for repair or replacement
Any advice on what I should to to resolve this please? I have a Maclaren buggy which was bought in November 12. It has worked wonderfully well until a bolt fell out 15 days ago. The buggy was returned to the shop I purchased it from the following day. I was told it would be returned to the manufacturers and returned to me…
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Failed delivery
Does anyone know if I can claim compensation for waiting in all day for a washing machine only to find out that it has been signed for and fitted in someone else's home? I was expecting a delivery from Currys and was given a window of 2.25-6.25 pm (from a text message received at 10.30 am the same day). I received a phone…
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Q Clinic administration - help!
I have found out this evening that Q clinic have gone into administration. I have spent the last 6-7 months paying £188 or so per month for aligner treatment. I have only received the digital/photo part of the treatment within that time period but no aligners. I am on a credit agreement up until Oct paying by debit card. I…
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What are my rights please?
Hello all, my first post here. I purchased some spray weed killer from Aldi. I put it on the back seat of the car in the shopping bag. When I got home I found that the lid had come off and spilt weed killer all over the back seat and on the floor of the car. I'm worried about the fact that my children will be sitting there…
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EA Games warranty breaks sale of goods act
I wondered if anyone else had come across the "Origin dot com" web site. It's the site through which Electronic Arts sells many of it's games, including Sims 3, Fifa 2013 etc. We had reason to contact them because my son's game arrivved by courier and the case was smashed. Though the disk is ok, the whole point of getting…
