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SCS - Imaginary Order
Hi, hopefully this is the right place to look for advice regarding this - apologies if not, I'm new. I visited SCS with my boyfriend earlier in the summer hoping to get ideas for a sofa for our new house. We did not have exact sizes, but were hoping to get ideas regarding colours, style, etc. We spent a while in the store…
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Buggy with faulty wheel
I need advise regarding a double buggy I purchased online at the end of December 2010. It wasn't delivered until mid January and I didn't attempt to use it until Mid February. I brought it out of the box and the back wheel was bent and not useable. I contacted the retailer (Precious little one), they asked me to take…
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I need help!!!
Hi im new here so hello... got a question and i hope you can help. Back in Aug 2007 I had a mobile phone contract with O2 via Carphone Warehouse, I for some reason or another didn't pay the first bill and was duly contacted by the Carphone Warehouse to advise me i owed them a substaintial amount. I called the call centre…
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Fulfilled by amazon
Hi, I am thinking of buying electronic item from Amazon. The item is sold by the seller and the order is FULFILLED BY AMAZON. This means amazon do stocking, dispatch and invoice as well. I was concerned about the warranty of the item before purchase and called up Amazon to find out about my rights. But they fobbed me off…
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Consumer rights: invoices and cancellation
I bought an item from an online seller via the telephone. They sent a quote for the wrong item, which was far more expensive. So I rang back to cancel. It took 5 days of continually calling to get the manager on the line, and give verbal agreement to cancellation. Up to then staff told me the manager refused to come to the…
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Faulty Camera
Hi all, I'd like some advice, I bought a Canon 1000D SLR camera with an 18-135mm lens in December 2010. I took it on holiday in April 2011 which is the first time I properly used it (other than for a few snaps) and I noticed whilst on holiday that it was not focussing properly on most photos and giving a double image on…
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What about consumer rights in other european countries?
As some of you may or may not know, you can do online shopping in the rest of the EU as though it were UK.Some countries have lower VAT or products which you can't get here. What I'm trying to find out is what laws or EU directives there are to help if there is a problem.For example here we have the Sale of Goods…
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Lost receipt. Can I still exchange faulty item?
As the title may suggest, I popped into Currys at the start of the month and bought 2 items, a keyboard for £100 and a laptop for my mum for her birthday (paid on my debit card). Now 20 days later the keyboard has developed a fault which when contacting the manufacturer (Razer) inform me that I should get the item…
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Expensive watch fails after 5 year
I bought an expensive (for me - over £500) watch 5 years ago. It is a self-winding mechanical watch. From day 1 it kept very poor time (2minutes a day lost). It went back under 2 year warranty to be regulated. I later had it serviced by an independant repairer who warned me it was in poor shape. Now it has broken... I am…
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Car part tends to fail just after warranty expires
Just had a warning light come on my car dashboard. Checked on an online forum and there are loads of reports of this same part failing three months after the warranty expires, as mine has. The local dealer, who has carried out all the regular services, automatically provided a statement that the manufactuer would…
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COmpany gone belly up
Hi i dont know if this is in the rights place, hope you can help i brought something from the web few weeks ago, website is live and still live, no item has arrived and no response from emails. the website has no contact info attached so cant ring them. i have been on companies house and it looks like the company has gone…
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Car Hire Age Surcharges
I am looking to hire a car this December in the UK, necessitated by the ridiculous lack of public transport over Christmas. This is the first time I've ever had to hire a car, and being aged 24 it looks like all companies require me to pay an age related surcharge. As one of the thousands of responsible young drivers out…
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Success! New dryer
On 09/11/2010 I bought a tumble dryer from my local Asda. Today it is broken, the timer does not turn so it stays on all the time. My local Asda says because it is over a year they can do nothing. Is it worth while contacting Asda's head office and if so what is a suitable email address to use? Just been contacted by a…
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Bought two pairs of a left foot
Hello, I purchased a pait of boots from Dune in a shopping centre far from my home address. When I arrived home, I noticed that the lady had put two left feet in the box. I had tried on a right foot and left foot however from when the sales assistant took them off me and took them to the till, she had put two wrong pairs…
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New sofa - problem....
10 days ago we took delivery of two leather sofas costing a total of £1500. Initially we were very happy with them, colour, style comfort, etc. The yesterday when sitting levering myself up with my elbow on the arm there was a lour 'CRACK.' The when tested lesser cracks were heard. Something has clearley 'gone'/broken/not…
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Online purchase non receipt, what should I do?
Hey peeps, Last month on the 16th of October I purchased a satnav from Cash Generators, online and dispatched from a store in Liverpool. I paid with Paypal through checkout and received a dispatch email the following day. I waited till 21/10 as I didn’t receive anything and rang up to ask what has gone on with my purchase.…
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Removal Company Problem
Hello all I'm posting this on behalf of my father. He's just moved house from London to Kent. He paid a removal company to come and pack for him and then transport his things to Kent. Before this happened an estimator came round and gave him a price based on how much stuff he had in his house. He agreed to this price.…
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Wedding Photographer Counter Claiming
My photographer suddenly disappeared and I had to chase her by phone and text, contacting her family/friends via Facebook and someone she used to work with. After nearly 10 months I received the wrong album and a rubbish sample dvd. She claims she has delivered everything...... Failure to supply goods as agreed upon.…
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Magazine Subcription's Threatning letters
I'm fairly new to posting here, anyways this is a bit of a long story, but to brief it out a little, here goes: I saw "Dinosaur Discovery" on TV back at the start of 2010 where you could build your own Skeleton Dinosaur. It was a weekly magazine, which you purchased at an introductory offer of 99p, the other issues being…
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No show of refund payment
Hi All, My husband left a deposit of £100.00 on a vehicle, he left this deposit as he looked at the vehicle on a Sunday eve and the car sales were getting ready to close. The saleman said if he could leave a deposit to secure the car and it was on a subject to him wanting to go ahead after he looked at it again and a test…
