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Problem with Argos order
Late last month, i got 4x £10 Argos online vouchers to use. £20 to use in november, and the other £20 to use in December. I tried to use Novembers £20 to put towards a gaming chair. I put in my card details, then was told it's out of stock. Then tonight before the £20 code expired i tried to buy a toy rabbit for £14.99,…
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LA Fitness didn't refund me when they closed down for 10 days!
Hello there, what the problem is LA fitness in Formby closed down for 10 days for refurbishment this month. But it still charged me a full months fee, so I was paying for a service I never received. :mad: two questions 1. Does this break the direct debit as they didn't offer the service? (I know if I didn't pay for 10 days…
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Website has disappeared, along with my money
Actually it's my daughter's money. I've just learned that my young daughter 'purchased' a pair of boots (her Christmas present to me) from a site called cheapuggbootsukonline.co.uk in early November. She received a confirmation e-mail from a third party site www.95epay.com. and thought all was okay, but when the boots…
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Argos Problem - Plasma TV purchse price change DSR's
I purchased a Plasma TV last thursday at £639 it arrived today and was told to check my paperwork I logged on the website and now the same TV is £539 today - less than a week of purchase and delivery what can I do £100 is a lot of money can I cancel the order under DSR's as the item only arrived today and then re-order the…
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Cooling off period
I bought a table and chairs from the Ideal Home show, got home and measured my old table and realised that my new table was too big. I telephoned the company at their shop as soon as they were open the next day and they said they did not have a cooling off perid and that I could not cancel the order, and that no one at the…
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TV Licensing taken 4 payments from my account - now overdrawn.
Last night i payed for a TV license online - £145.50. They have taken the payment out of my account 4 times which has left me overdrawn. I didnt find out until i went shopping today and tried to get some money out (i was 50 miles from home might i add!). You guessed it too-id only taken this one debit card with me. I also…
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Is this in breach of my DSRs?
Hi I was ordering some Fauve lingerie from lingerie-heaven and they told me as they had to order in specially for my order, they could remove my DSR rights is this right? Can they do this? Needless to say I didn't order from there.
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Charged twice
Quick one, think I know the answer but confirmation would help. Multiple products purchaced on a debit card in Primark store approx 50 miles from home. Total cost £20. PIN entered once, no issues with transaction. Bank statement follows, and shows 2 x transactions of £19, same time, same store etc. Bank insist PIN must…
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B and Q Refund Too much
Hi all, I was refunded too much when i returned part of my Kitchen back to B and Q £168 pounds to be specific at the time i did not relise that they have over paid me and inevatably spent the extra money on my new property. The only problem now is B and Q are hounding me for the money back calling me 2 too 3 times a day…
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18 days out of Warranty
Hi just wondered if anyone could help, last year we bought a reconditioned laptop from Dixons, and today 18 days out of Warranty the graphics have died apparantly according to a local computer repair shop it would be cheaper to buy a new laptop then to pay to get it repaired, as the motherboard is no good. I just wondered…
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small claims, set aside judgement or appeal the case?
A hearing date was sent for 29th november (yesterday). I was unable to attend due to ill health (a drs note was sent in to the court along with a signed statement/declaration and further evidence), a copy was also sent to the defendant. I have the tracking information and it says it reached them on the 21st so was…
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An odd one - I got a refund but i wanted a warranty replacement
Hi, This may seem the wrong way round to many, but I was wondering where I stand on this one. I bought a computer mouse last april, and it is now faulty. I contacted the manufacturer, who agreed this was under the 3 year warranty and said I should go through the seller (ebuyer) to arrange this. I contacted them and they…
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Can they refuse to take back a faulty item because I didn't keep the packaging??!
I bought a very large chest of drawers from Oak Furniture Solutions, plus a 'Tallboy' and a small bedside table with drawers. When I ordered by phone I specifically asked if the drawers opened easily as I have tendonitis in my arms. What I ended up with is a tallboy that is stiff, and a chest of drawers that is…
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Problems with Mr Clutch
I am at my wits end with Mr Clutch. I had a new clutch fitted in May 2010 with a 2 year warranty. Part of the warranty condition was that the car went back to Mr Clutch periodically for 6 warranty checks, this was duly completed, the last check being completed on 21/6/11. On 7/7/11 (16 days after the final warranty check…
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faulty mobile phone Tesco
I purchased a Samsung mobile phone online from Tesco using the clubcard vouchers and paying the balance of £10. I bought this in August this year but the phone now doesn't allow me to use predictive texting and says sim card removed and switches off when clearly the sim is still in the phone. I am using the sim in an old…
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Repaired goods gone wrong
I bought a PVR online in January 2011, this developed a fault in October was returned to retailer who had it repaired and returned to me. It has now gone wrong again, as it has been repaired once can I ask for a ask for a replacement (or refund)
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Can I return it?
I bought a T-Shirt from an official merchanising company for a famous band just over 2 weeks ago, its been hardly worn but washed twice and has a hole in the armpit. I'm a bit annoyed because I've only had it a few weeks and it cost me £25, I'm a student so that's a lot of money to me. I didn't get a receipt from the…
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Advice on 'Non Returnable' Goods
Last weekend, i bought a new jacket for my dog. Having a staffy, it's difficult to find jackets that fit so the shop suggested i take my dog in to have her measured and make sure the jacket definitely fits. So last weekend i took her in, the shop owner measured her up, measured the jackets, found one that would fit and I…
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Suspicious call - Scottish Power at 140am?
Not sure if this is where it goes as Im new here, but I woke this morning to a missed call from a with held number. I received a call at midnight or just after from an English voice saying it was Scottish Power, could they arrange an appointment to read the meter. I told the guy to phone me tomorrow, and he said is 430-5…
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Horrible shopkeeper
Hi, First time on here. I bought a school dress for my Daughter last week, i had to wait for it and when it arrived they called me. I collected it from the shop and a couple of days later she wore it to school. I didn't see what it looked like until she went to put it on a couple of days later ( she is 6 and gets herself…
