Can I return it?

sultryabyss · 30 November 2011 at 9:41AM

I bought a T-Shirt from an official merchanising company for a famous band just over 2 weeks ago, its been hardly worn but washed twice and has a hole in the armpit. I'm a bit annoyed because I've only had it a few weeks and it cost me £25, I'm a student so that's a lot of money to me. I didn't get a receipt from the retailer as I paid cash, only paying by card got a receipt from the chip and pin machine.

Do I have ground to get an exchange?

fluffnutter · 30 November 2011 at 9:44AM

Your transaction receipt might suffice. It will have the company name and the right amount I assume even if it doesn't list what the item was. Arguing that clothes are poor quality and have disintegrated in the wash can prove difficult - companies will fob you off with excuses about it being the way you washed it, or a fault with your machine.

You can but try.

sultryabyss · 30 November 2011 at 9:58AM

fluffnutter wrote: »

Your transaction receipt might suffice. It will have the company name and the right amount I assume even if it doesn't list what the item was. Arguing that clothes are poor quality and have disintegrated in the wash can prove difficult - companies will fob you off with excuses about it being the way you washed it, or a fault with your machine.

You can but try.

I don't have a receipt, because I paid cash. Only people who paid by card got a receipt.
I've emailed the merchandisers to see if they'll exchange it. It's not on really is it! Companies should give out a receipt really, whether its cash or not. I've not got my hopes up I'm pretty sure they'll try to fob me off!

vuvuzela · 30 November 2011 at 10:00AM

Is the hole along the seam or in the fabric ?

fluffnutter · 30 November 2011 at 10:11AM

sultryabyss wrote: »

I don't have a receipt, because I paid cash. Only people who paid by card got a receipt.
I've emailed the merchandisers to see if they'll exchange it. It's not on really is it! Companies should give out a receipt really, whether its cash or not. I've not got my hopes up I'm pretty sure they'll try to fob me off!

Sorry, that's what I assumed first, but I re-read your post and struggled with the 'only paying by card...' sentence and changed my mind.

Your comment about receipts is interesting. AFAIK, a receipt is not a legal obligation but must be supplied if the customer asks for one. Did you ask for one? (This might apply to VAT items only but I assume your t-shirt had VAT, i.e. was not a child size).