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For those having to cancel hotel rooms/other events because of the weather
Having already paid for them. How many have been able to rearrange or get refunds? Especially sale rooms such as Travelodge and De Veres. I realise that they have terms and conditions, but surely they could try to be a little bit flexible considering its not the customers fault, although I know its not the company's faults…
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Can I refuse a repair to my 3 month old TV?
Bought a 38" Plasma TV in Sept '09. I have been informed that it needs a new Board. I'm unhappy at the thought of a repair to such a new TV. Can I ask for a replacement? PS, I did a search but could not find an answer.
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additions direct problem what next?
Any advise please, I placed an order with "additions direct" on the 17th December with guaranteed delivery before xmas,yes u guess right it did not arrive so sent emails in January to find out what happened, no joy there, on the 5th Jan I rang and complained they said it’s been delivered, but will track it back to delivery…
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Unsolicited DVD.
I have, this morning, received by post a DVD entitled 'Super Fighters'. It has been sent to me by: Weapons of War in Sunderland. I have absolutely no interest in this type of DVD and I did not ask for it to be sent to me. I have never heard of 'Weapons of War' until today! I believe there is a consumer right which states…
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Gifts from USA...Now we have to pay VAT+ handling fees.
I just received another letter from Parcel Force stating that we owe them about £30 (£22 for VAT and £8 for handling) just to receive Christmas presents from my mother in the USA....I have lived in the UK with my husband and two kids for the pass 9 years...Over the pass two years we have had to pay over £200 just to…
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floor damaged by (indesit) washing machine technician
Hi all My washing machine was repaired by an Indesit technician, but he caused significant damage (scratches and dents) to my wooden floor in the process. I have contacted Indesit about this and the first letter i received back was to say they had spoken to the 'engineer' and he denied causing any damage so they were not…
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Marks and Spencer VAT change question!
Hello all, just would like your thoughts. For chrimbo my mum bought me a lovely jumper from M&S, from the 'Limited Edition Collection' After the first wear the neck started to unravell. Now being M&S I was not concerned so took it back. After queueing for an age (they never seem to have enough CS till open!) the girl…
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injured by a road sign
Sorry if this is not the right place to post this but just wanted some opinions on this. A couple of weeks ago while walking the dog I slipped and fell against a road sign. I hurt my shoulder. The road sign was already damaged looked like it had beed run in to by a car or something and part of it was hanging down and…
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Claims Hell with Parcel Force 48
Hi can anyone with inside or knowledge of how to get Parcel Force 48 lost post compensation claims department to pay a genuine claim offer any advoce or personal experience advice to me? Here is what has gone on with me trying to get a legallly binding insured compensation claim paid to me from Parcel Force 48 for losing…
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Free 6 year warranty
One of the lesser known laws. All goods carry a 6 year warranty against manufacturing defect in England (5 in Scotland). The onus is on the purchaser though to prove that the fault is a manufacturing defect (easily done if you search the net for common faults on you product or ask a question on https://www.diynot.com ).;)
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Recompense after losing 40th b'day pressie?
Hi Everyone, I don't know if this is the right forum to ask this, however, I'll try. A High Street Jewelry shop accepted my Husbands watch that I gave him as a 40th Birthday present in a lovely romantic setting so therefore has huge sentimental value (yes, even to him!). After the 6 weeks quoted, we were told they could…
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Game-1 missing order
Hello all, I placed an order with game-1.co.uk on the 17th December. It was for a zboard keyboard and wow keyset. As of today I have still not received anything. I have tried emailing them but have never had even a reply. The money has left my bank account on the day of purchase. Has anybody used them before on here , the…
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Burning bum.. please help!
Hi all, I know this sounds really silly but I'd be greatful of any advice. Today I went out in my vw passatt, with the weather as it is i put the heated seat on . By the time i got 5 mins down the road my seat was on fire, i nearly crashed and had to jump out of the car with the leather smouldering and smoking. The car…
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No response to request for replacement
Can anyone let me know what rights, if any, I've got? I sent a game back to an online retailer that seemed to be faulty before Xmas (and in any case it was within the 7 days for DSR to apply). I asked for a replacement but cannot get any meaningful response from the company. They've not responded to most of my emails, but…
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Refusal of refund after false advertising?
On Monday i ordered a pair of headphones from an online company via a google shop search. The sole reason i chose this particular company is because it was the only one that didnt say 'out of stock'. yesterday this company took the monies for the item in full. A short time later i recieved an email notification saying that…
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Dell will not cancel an order for a system not yet delivered
I'd welcome informed advice as to what is the least hassle and most effective way to deal with this situation with Dell. The emails read sequentially from the bottom upwards, as usual. In the correspondence I am Anna and the CS adviser is Jodi. Dear Jodi Thank you for your email. While I appreciate the sentiment I am not…
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court order recieved -- plz help
I have received the "general from of judgement or order" from court. I am the claimant, makeing a claim against a company who supplied an incomplete order and I had to buy the missing items from elsewhere. I want to know: * I have supplied all the evidence with the claim form, so do i have to supply them again. * my family…
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Refunds from Clubs
Hi All, looking for any advice. After paying a promoter money for tickets what are my rights if i am not allowed entry into the venue and am not given any reason for lack of entry? Am I able to get my money back? Are clubs allowed to have a no refund policy? How far can I take matters? Thank you
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PayPal Chargeback Fraud urgent help!!!!
I've just had an email from Paypal saying that someone has filed a chargeback and asked their card issuer to reverse a payment made to me and subsequently Paypal has charged me with a fee and now my account is in negative balance. But the trouble is I was NEVER the seller and didn't receive any payment!! I then logged onto…
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Neighbours attached gate to our wall without permission *PICTURES ADDED*!
Hi, we live in a detached house but share a garden wall with our neighbours. We have lived here for 15 years and they have lived in their house for about ten. They haven't been the best neighbours and so we don't talk to them, one of the main reasons for this being that around 8 years ago they asked if they could attach a…
