Can I refuse a repair to my 3 month old TV?

Norman-B

Bought a 38" Plasma TV in Sept '09. I have been informed that it needs a new Board. I'm unhappy at the thought of a repair to such a new TV. Can I ask for a replacement?

PS, I did a search but could not find an answer.

neilmcl

No you cannot. Clearly you haven't searched that well as there are loads of threads outlining the retailers legal obligations to you under the Sale of Goods Act.

They are obliged to repair, replace or partially refund you unless you indentified the fault within a reasonable time from purchase (3 months is outside that), the choice is theirs.

pendulum

No, too much time has passed for you to 'reject' the goods, its up to the retailer how they fix the problem. If they choose to repair you will get a working TV back so what's the problem?

Norman-B

Thank you both for the reply, although I wish I hadn't asked.

a, I did search but sorry I didn't find it. Must try harder.

b, the problem I have is that having spent a large (it is to me) sum, I feel the TV should be replaced. I stand corrected.

Thanks

Blacksheep1979

Yes you can refuse a repair but you'll be left with a broken TV.

pitkin2020

Blacksheep1979 wrote: »

Yes you can refuse a repair but you'll be left with a broken TV.

Good answer lol.
Out of curiosty if the OP was to have the TV repaired and it broke again 3 months after the repair, how many repairs are acceptable before you could demand them to replace the product?

Cool_Username

To be honest if they repair your telly and it works properly afterwards I can't really see a problem. As far as I'm aware they're entitled to attempt to repair your faulty product - and again if the repair is successful then you have a working television. Yes it's an inconvenience but then so is the television not working properly in the first place and obtaining a replacement.

So I say let them repair it, if the repair fails in a few weeks then I'd ask them to replace the television entirely.

smcaul

Ok, unfortunately your replies so far have come from the "Lets see how rude and obnoxious we can be" club, they constantly wait in the wings, hunched over dribbling and salivating at the thought of being able to try and belittle people, whilst actually not really knowing what they are talking about - ho hum, you get used to them!!!

But back to your query, the SOGA act states you have a "reasonable" time to reject the goods, but this time is not specified in away way shape or form. You could (IMHO quite rightly) argue with the retailer that the goods should be replaced and not repaired. The others have stated that it is the retailers choice, this is not true as such, the remedy should not cause significant inconvenience to the customer.

I would ask them for a repair time for the TV, if it was longer then a week i would say this is a significant inconvenience (unless they lend you one of comparable size etc), and as such you can quite rightly refuse.

As has been rudely pointed out to you there are lots of threads on here on the subject, but the SOGA is really quite wooley and open, and so is open to a fair bit of interpretation, which would only really be resolved in court.

If I were in your position I would also be asking for a new tv and refusing a repair. In fact I have done similar with a Washer/Drier 3 times in the last 2 years, but you need to show that you are comfortable with the SOGA and are prepared to go to small claims court, once the retailer sees your are serious I am sure it will be sorted in your favour.

BTW, who is the retailer?

pitkin2020

smcaul wrote: »

Ok, unfortunately your replies so far have come from the "Lets see how rude and obnoxious we can be" club, they constantly wait in the wings, hunched over dribbling and salivating at the thought of being able to try and belittle people, whilst actually not really knowing what they are talking about - ho hum, you get used to them!!!

Thats a little bit rude don't you think? How have any of the replies been rude or obnoxious?
Mine for one certainly wasn't and I was asking a genuine question, yeah I may have barged in on the thread but it may also be relevant to the OP should the OP get it reapired and it breaks again.

neilmcl

Cool_Username wrote: »

To be honest if they repair your telly and it works properly afterwards I can't really see a problem. As far as I'm aware they're entitled to attempt to repair your faulty product - and again if the repair is successful then you have a working television. Yes it's an inconvenience but then so is the television not working properly in the first place and obtaining a replacement.

So I say let them repair it, if the repair fails in a few weeks then I'd ask them to replace the television entirely.

Just a friendly suggestion but any chance you could stop using italics. You may be doing so to stand out from the crowd a bit but it does make your posts difficult to read.

neilmcl

smcaul wrote: »

But back to your query, the SOGA act states you have a "reasonable" time to reject the goods, but this time is not specified in away way shape or form. You could (IMHO quite rightly) argue with the retailer that the goods should be replaced and not repaired. The others have stated that it is the retailers choice, this is not true as such, the remedy should not cause significant inconvenience to the customer.

A reasonable time is not specified in the legislation but 3 months for a TV would be accepted as being way past this.

I would doubt being without a TV for a week or two would be seen as a significant inconvenience, espcially if the OP had access to more than one TV in his house or if not the retailer could supply a loaner during the repair period. The legislation allows for the retailer to decide which, economically is the best remedy, which is why it's their choice not the consumer.