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Help with writing a letter of Complaint
Hi, Brief case history - I've been trying to open a joint bank account with my partner in January. Did it online and received the paperwork in the post, which stated I could go in the branch to complete it. Went in the branch on a Saturday, but they said customer service advisors were not available (as they needed to see a…
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MSE News: First Direct's top for service again — what's the secret?
This is the discussion thread for the following MSE News Story: "First Direct has come top of all our polls on bank account customer service over the past 18 months. What is it doing right?..." Read the full story: First Direct's top for service again — what's the secret?
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TV Rental woes
Sorting out my Dads affairs at the moment and have calculated that a rental agreement he took out for an 18" tv has cost him in the region of £2700 over the last 10 or so years :( He didn't know how to contact the company he rented it from so just kept on paying month after month year after year. Licence[STRIKE]d…
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santander
I lived in my house nearly 6 years and at first we was getting letters from Santander for the previous tenants and at first i put them back in post sayin mved away. 5 years later i am still getting these letters from Santander for the previous tenants and I have been on the phone many times to Santander explayin these…
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Duplicate debit ard authorisations leading to money frozen in account
I have made a purchase online at thetrainline.com buying four tickets at around £10 each. A couple of days later these amounts left my account but my bank, the cooperative, has a remaining freeze in place for £40 claiming that it is frozen as they are waiting for the merchant to claim it and I need to speak to them to get…
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HSBC overdraft (just in case)
Hi all Does anyone out there keep their formal overdraft on an account - just in case you ever need it. I have two currents accounts and basically I am just keeping my old one for emergencies. It's a £1500 formal overdraft and I'm in a position now where I rarely ever go into my overdraft and it doesnt charge me for the…
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revert to basic account?
I currently pay £17 pcm for a value added bank account with lloyds. I upgraded last year to cover cost of AA, the OD I had and also to get travel insurance which cover my family of 4 for our holiday. It was worth the money last year. This year I am making a concerted effort to pay back debts and therefore cutting where I…
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Free £5er?
Hi Forum. Just a quick one. I cant find anywhere on the Halifax website saying I cant do this but its a plan. I always have £2000 in a a current account for emergencies and what not. So I have opened an account with Halifax and plan on moving £1000 into the account then back to my other account the next day via standing…
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Can you shut down Santander accounts if you've been blocked?
* apologies if i've used any incorrect terminology that's confused anyone. Please read on as it should explain what i'm asking... I was in my online account last night & transferred some money out as my sister needed a loan. It was a couple grand. I then log into my account 5 mins later to find the account has been…
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Verified by Visa
Verified by Visa seems to have me on their blacklist. What a pain in the butt! On several occasions over the past two years it has prevented me from ordering online despite carefully typing my correct "security" details. It's no use complaining to them either. Their system seems to control the humans who administer it. I…
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HSBC Telephone Banking
I've just tried to contact HSBC via telephone as I want to pay off a bit towards my credit card, when I rang up though they asked for a (automated btw) telephone security key which I have no idea what it is? Is this anything to do with the secure key/IB log on? Anyone who can help me please do!
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are accounts private
in november i opened a new basic account i have just received a phone call from the manager at the bank that the account is held and they invited me to a meeting to see how things are going and if i am happy/have a look at other products that i might be interested in. i know that my basic account is costing me nothing, but…
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MSE News: Santander worst for bank service and First Direct best — again
This is the discussion thread for the following MSE News Story: "It's 'as you were' in a poll of MoneySavingExpert.com users on current account service ..." Read the full story: Santander worst for bank service and First Direct best — again
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halfiax reward current a/c £5 payment and R85 form
Quick Query - Under the details posted under the Best Bank Accounts section regarding the Reward Current Account it states:- The monthly £5 payment is ‘interest after basic rate tax’ so non- or higher-rate taxpayers should claim extra or pay more via tax returns Anyone know if you can just complete an R85 instead? Thanks :)
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should I get a second bank account to help manage my money??
I am hoping some of you will be able to advise me! I am currently with HSBC and I have found myself getting further and further into my overdraft each month. this month is the first month I think I may be able to stay out of it, and only because I used the CC to help get me out of it before I got paid:mad: (unexpected…
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Standing order
Hello all, I'm looking to set up a standing order from my Spending account to my bills account. I have my wages go into my spending account at the end of each month. If I set up a standing order for the 28th of each month what time does the funds transfer and clear into my bills account to pay for my monthly bills? I'm…
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First Direct questions
Hi all, I'm new here but have a few questions about First Direct that I hope someone can help me with. I currently bank with Natwest but as I'm moving my mortgage to First Direct, I'm also moving across my bank accounts to them. Currently I have 5 accounts with Natwest. Using Natwest's online banking I can give each of the…
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Managing finances particular to car supplied for business use
Hi guys, I provide my own car for business use for which I get an allowance from work plus they pay my business mileage. I run all the ingoings and outgoings into my standard day to day bank account. If anyone else is in the same position could they offer some guidance on how they control their money in this instance. I…
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Un-authorized closure of Bank Account
Hi All, Got something to ask, I will explain what's been going on and will then fire a question or two. I recently did a switchover from Santander to Halifax Bank Account, when I went to Halifax (to firstly enquire about signing up) I asked them if I had to transfer everything from Santander to Halifax - they said no, you…
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Sending money abroad
Hi All I have to send a small amount in euros to Tresor Public in France. However, if i send it transfer through my bank they will charge me £10 fee this is silly because i only need to send 3 euros. So what are my options. I have looked at opening a euro currency account in the uk but the bank staff can't give me any…
