Verified by Visa

Blaketon

Verified by Visa seems to have me on their blacklist. What a pain in the butt! On several occasions over the past two years it has prevented me from ordering online despite carefully typing my correct "security" details. It's no use complaining to them either. Their system seems to control the humans who administer it. I am prepared to bet that for every 100 successful transactions using Verified by Visa 5 or 6 prefectly legitimate ones are denied. They probably think their system is totally secure too. So did the Germans with their Enigma machine.:mad:

calypso_rhapsody

This will not be the most helpful post ... i had the same problem (with a Nationwide Visa card) and kept getting blocked ... i have sorted it and have not had a problem for well over 3 years .... BUT i can't for the life of me remember how i sorted it out ... i do recall have a chat with the Nationwide help desk and think that maybe i logged into Nationwide's site and changed the Verified password from there. But to be honest i am not really sure! But maybe this will give you hope that there is a way .....

Blaketon

Thanks for that Calypso. I think I'll go back to using the telephone. That also has the advantage if you are lucky to be able to check the stock position, delivery times etc. Unless of course you get "your call is important to us,blah blah".

olly300

Verified by Visa and Mastercard Secure both allow you to change you password every time you are forced to use them.

You just need to have your card with you and know your personal details.

The only time your card will get blocked is if you attempt to log on those systems with the wrong password, so if you can't remember you password simply change it to one you can remember for the transaction.

As you can tell they are very secure systems - NOT

jonesMUFCforever

Some banks are now stopping using verified by visa preferring their own software which detects unusual spending patterns.

SnowTiger

jonesMUFCforever wrote: »

Some banks are now stopping using verified by visa preferring their own software which detects unusual spending patterns.

That's good news because it's such a pain.

Say what you like about Vanquis (and I'm sure many people will) - at least they don't use VbV!

Radsteral

olly300 wrote: »

Verified by Visa and Mastercard Secure both allow you to change you password every time you are forced to use them.

You just need to have your card with you and know your personal details.

The only time your card will get blocked is if you attempt to log on those systems with the wrong password, so if you can't remember you password simply change it to one you can remember for the transaction.

As you can tell they are very secure systems - NOT

i have had to change that pasword and the stupid security greeting for the last 2 years
no hope when i have to buy the next day..same story
hsbc have been of no much help treating me like i just bought the first computer.....''press this and on the left of the screen is ''forgoten your pasword link?''


sick of it....
i was happy when i bought something like tax disc etc as most government sites didnt require the stupid verified by visa..now most do

and true...safe? not really any safer than a handbag

pqrdef

VbV is just a means of enhancing the communication with the bank. It's the bank that declines the transaction. Its reasons might not have anything to do with the VbV password.

Blaketon

"It's the bank that declines the transaction." Why would my bank decline the transaction when I have no debts and am in surplus? Perhaps if you have no debts you are actually blacklisted - perhaps as a "terrorist"! I saw something on telly the other day that said if you used cash this could be suspicious!:)

MrsWassire

I was trying to pay my T-Mobile bill by debit card, and got VbV. It wouldn't let me log in (turned out the password Co-Op had asked me to set was too short - why they didn't tell me it was minimum 5 characters I will never know!). I tried twice and it kept telling me "incorrect password" so I left it up on my screen while I called Co-Op. Several minutes later, I wasn't even touching my computer and the page started reloading - I thought it had timed out, but no, it went to a "payment successful" screen! So what was the point of VbV because I failed the security so anyone could have used my card. So I told all this to Co-Op and they said it was a mistake and no transaction had come off my account so I should put it through again. They checked "everywhere" and were 100% sure no money had been taken. I decided to wait to be sure... luckily, because 2 days later the money came off my Co-Op account.

ChiefGrasscutter

My bank declined a debit card transaction to a building society once.
There was plently of money in the account.
I tried it several times
Rang my bank to enquire - armed with a very accurate list to the minute of how many times I tried the transaction and exactly what time.
Bank said yes, that an "additional security check" had been requested by the bank.
I was asked some additional security questions and passed.
Block on the transaction was released and I was advised to wait a few minutes before trying again
I did, and it worked.
Simple.