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HSBC Telephone Banking

I've just tried to contact HSBC via telephone as I want to pay off a bit towards my credit card, when I rang up though they asked for a (automated btw) telephone security key which I have no idea what it is? Is this anything to do with the secure key/IB log on?
Anyone who can help me please do!

Comments

  • gt94sss2
    gt94sss2 Posts: 5,923 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    edited 22 February 2012 at 11:58AM
    KSocks wrote: »
    I've just tried to contact HSBC via telephone as I want to pay off a bit towards my credit card, when I rang up though they asked for a (automated btw) telephone security key which I have no idea what it is? Is this anything to do with the secure key/IB log on?
    Anyone who can help me please do!

    Its the number that they used to ask for part of when using internet banking before they introduced the secure key.

    If you don't know what it is, try putting in any digits and when you get through to someone they can reset it..

    EDIT: The HSBC website quotes 0845 600 2290 'To reset your security number'.

    Regards
    Sunil
  • KSocks
    KSocks Posts: 40 Forumite
    That telephone number doesn't work.
  • gt94sss2
    gt94sss2 Posts: 5,923 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    It should - its their main internet banking helpdesk!

    Try 01226 261 226.

    Regards
    Sunil
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