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Leaving Vodafone while in contract - early termination
My VF broadband contract runs out on 29 June. I'm looking around at packages and considering moving to plusnet before that date. Would the early termination charge be the whole month, or just the time from the date I switched to the 29 June? I can select a switch date in the middle of the June (and I assume thats when the…
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Buying a house with slow(ish) broadband
Hi all, My partner and I have an had offer accepted on a house in a semi rural location that we love and have just found out the broadband for that specific street isn’t quite as fast as we’d hoped. As an example Vodafone is quoting the top speed as 35mpbs download and 9mpbs upload. There is superfast broadband available…
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Virgin media 500
Hi, I signed up for the VM500 and a speedtest on the superhub 3 showed me getting 530mbps, but the WiFi did not carry well. I have then set up a tp link vr600 v3 router with the superhub on modem mode, but my speed has dropped to 200-300mbps. I have also tried keeping the superhub 3 in router mode and disabling the WiFi,…
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MSE vodaphone broadband deal is bogus
The superfast 2 vodaphone deal £22 a month with £100 Amazon voucher that is currently listed as one of the best and expiring May 10th doesn't work. The offer guides through the Amazon voucher page to vodaphone page but when at vodaphones site it says that this package isn't yet available online and you have to call. When…
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Virgin Media broadband customer service experience
Hello, My Internet has been broken for 4 days since Virgin Media experienced an issue in the area and then 'fixed' it. Well, they didn't fix it enough as my connection is still unusable. If you are considering using Virgin Media here is what you can expect from their customer service. First, what is the customer service…
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John Lewis Broadband
My contract with Plusnet ran out 28 April, so I shopped around and decided to sign up to the John Lewis Broadband deal, £16 a month with the discount card.It turns out that "John Lewis Broadband" is actually Plusnet broadband in disguise, but I figured "John Lewis Broadband" would surely be a premium service in terms of…
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Broadband and phone installation - best deals?
I am moving to a house where there has never been a landline installed. Therefore, I need to arrange for installation of a landline. Does anyone know what the best deal may be at the moment for broadband and line installation. In the past I know some companies used to offer free line installation if you took out a…
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Sky Broadband Boost Worth Subscribing to???
My Sky contract is coming to an end soon and I am thinking about upgrading to their Superfast Package. I spoke to them briefly at the weekend and they mentioned Broadband Boost at £5.00 a month because one of the rooms doesnt get good wifi. Is this a worth while addition?
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I am DESPERATE, Talk Talk chaos. HELP!
PLEASE would anyone be so kind as to help me sort this problem out. Oh yes. I am classed as a vulnerable person. I contacted Talk Talk on the 27th April informing them we were moving house on the 5th May. All was arranged for that date. Unfortunately the move was delayed until the 12th May. We obviously cancelled the first…
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Virgin media price rise. Can I still cancel contracts?
Virgin media recently increased their price by £3.50pm. I just called to cancel my package but was told I had to do this by 1st March, was given a month to do this. I’ve had a lot on and only just getting round to it. Now I’m stuck with the contract till it ends. Anything I can do? Thanks in advance for any advice
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MSE News: BT to launch £15/mth fibre broadband plan for millions on low incomes
BT is to launch a super-cheap fast fibre broadband plan for 4.6 million households claiming certain benefits at the end of June – but there's no need to wait as many can get similar prices now. Read the full story: 'BT to launch £15/mth fibre broadband plan for millions on low incomes – but many can get similar cheap deals…
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Internet at Home - Affordability
It has been recognised for many years that electricity, gas, water and sewerage are ESSENTIAL services that everyone needs. In modern day UK the home telephone line and INTERNET access are also vital to tens of millions of people so I was pleased to read this -…
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Plusnet price hike
Hi Im thinking of trying to get a better deal out of Plusnet due to their pricehike in June. Ive found them hard to deal with in this regard before. Has anyone ever managed to negotiate a fair deal? Their business model doesn't appear to lend itself to this type of customer retention. All helpful answers are much…
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is there a parent that allows children internet access available please
Hi All, ref the title 'is there a parent that allows children internet access available please' I'm trying to understand why Amazon keep spamming me to tell me that 'someone' just accessed my Amazon account from the exact same location that I am now.Only I use my online accounts including Amazon. I'm unattached and…
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Sky Broadband, very old (O2) router
My parents have limited broadband choices and had O2 broadband which changed over to Sky, they still have the old O2 router. Connectivity on both wifi and hard wired is poor....tv catchup buffers even when hard wired. Wifi performance I put down to old property, thick walls and purchased extenders but still not much…
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End of contract increase
I am approaching the end of my broadband contract with SKY. I was paying £25 per month (recently increased to £26). I have looked at the future bills and they plan to charge me £33 per month when the contract ends. My problem is i will be moving house at some point later this year and do not want to enter into a new…
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BT Equipment Charges
My BT broadband contract is up for renewal soon and I want to change to Plusnet. The BT service I contracted for was "Broadband: Superfast Fibre Halo 1
Complete Wi-Fi"The BT contract commenced in November 2019, before BT decided they would start charging for unreturned equipment from December 2019.The email I got from BT…
