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Broadband & internet access
Archives for September 2020
Discussion List
Do I have to have a BT phone
We are currently on a BT package due to end this month with Phone, Calls package, Broadband and multiroom costing £62 per month. New to all this switching so wondered if its possible to get rid of the phone line and keep the rest. Also any thought of who might be doing a decent offer for Broad band and simple TV…
openreach data issue impeding attempts to get internet connection
I've been trying to get an internet connection at my address for a while now. My place has an old BT and a more recent openreach master socket 5c, so it seems to be wired up. Unfortunately, openreach lists multiple names for the address I live in and there is a mismatch with the Royal Mail database which has only the…
Do utilities inform you when
Do utilities, broadband, electric and the like, have to inform you when you are out or going out of contract?
Disagree with Ombudsman's decision on BT complaint
BT added a chargeable service to my landline account that I didn't ask for. Upon my complaint, BT investigated and concluded that it was due to a human error. To me, it seemed to be a fraudulent attempt to take my money without my consent, i.e. why would someone suddenly and conveniently mess around with my account by…
Virgin Broadband - how to contact
My current Virgin Broadband/ landline deal ends 20/9. I have tried for last 3 days to contact via chat and end up getting as far as someone will contact me within 24 hours which doesn’t happen. Have also tried contacting by phone but can’t get to talk to anyone. Any advice on best way to give 30 days notice so I can…
Switching Questions
I am looking into switching our BB supplier to a cheaper provider but this is all new to me and I have some questions (they may seem pretty basic - apologies in advance)Currenly with BT out of contract paying an eye-watering sum per month for Fibre BB and a landline:Am I right in thinking that speeds will be pretty much…
Sky account in ex's name. Still being charged. Sky refused refund.
Please be kind. I am embarrassed to admit this and utterly enraged with Sky. Where do I stand? Can I get my money back and if so, how and who pays?... Here are the headlines: * I split with my ex partner 2 years ago and both moved out of our house in June 18 * We had sky tv and broadband package at £43.95pm * The account…
Plusnet - Left Without Internet
Hi all, wondering if you can help me out... A little background - I moved house recently and paid for Plusnet to move my existing fibre broadband contract over from my previous flat to the new house. This involved a BT engineer coming to the house to reactivate the line. The BT engineer turned up (late) and installed the…
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