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Cancelling BT for non provision of service
I'm having a similar problem. 27/9/16 we had BT installed and immediate lost internet. We have only had access to the BT welcome page and troubleshooting pages each which timeout. I have a complaint ongoing but have informed them I'm getting Virgin installed in 18/10/16 so they need to have their service working before no…
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talk talk new deal
I had an e-mailfrom TT yesterday about new package and increase in line rental and BB from 17th Nov. I am on an 18 month contract,which I renewed mid term last december, after the hacking ,and been with them since it was Aol,and been very happy. The line rental is going up to £18.95 and my £7.50 package for unlimited BB…
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Is BT Rewards Card Finished?
In the past i was able to get a decent deal for my friend for fibre BB via their rewards card. I am moving to a new property and looking for fibre broadband only and line rental. I can get £90 cashback on Quidco, i dont see any mention of rewards cards. Is the rewards cards still running? cheers ;)
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BT only guarantee wired connection?
We switched from Sky Broadband to BT on August 18th this year. We had no problems at all with Sky but at the end of our contract we opted for a better deal and BT were advising their new Smart Hub with ‘the most powerful wifi’ so we switched to them. We immediately began having problems with our internet and contacted them…
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Sky fibre broadband - off to a poor start
I recently decided to switch to Sky fibre broadband (from TalkTalk ADSL), given the cash-back offer from Sky, and the upcoming price hikes from TalkTalk. So far, so bad! My line was supposed to go live on Wednesday. Instead, I find a leaflet at my door that my line could not be switched on because BT openreach needed…
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Can only get fibre with BT
Over a year ago I was looking to get fibreoptic broadband as we streamed all our TV. On every broadband checker I tried it said it wasn't available in our area. I also tried each suppliers websites and they all said the same, except BT who offered us BT infinity. It has been really fast, and it was a good deal £10 per…
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Switching from Virgin to Sky
A BT Openreach engineer visited my home yesterday to switch my broadband and phone from Virgin to Sky. All went well so following the advice from Sky I called Virgin today to cancel my services. Virgin let me go easy enough because I had already switched but told me that I won`t be disconnected for 30 days and will have to…
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BT have royally messed up my migration to Infinity
My broadband contract with Plusnet recently cam to an end, so I looked around for the cheapest offer and signed up with TalkTalk, with an installation date of 11th October. Last monday I discovered that BT had enabled the fibre in my local cabinet, so on looking around I found I could get Bt Infinity on a deal through…
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Leaving BT - charges?
I am thinking of leaving BT once my 12 mth contract is up. I've heard somewhere that there are disconnection charges - is this true?
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Virgin Fibre best Retensions Deal?
Any tell us theirs? I got the dreaded price increase £2.99 letter but to be honest was looking to leave before this as paying too much @ £27.75 a mth for 70meg fibre ( raising to £30.74 in Nov) Chap offered me the following 6mths@ £22.25 the 6mths@25.25 with a month free Total over 12mths is £262.75 I quoted Sky/Plusnet…
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Talktalk price hike
I was on a deal with talktalk for TV, phone and medium speed fibre broadband. Cost per month £37.70 They then say it will be going up to £40 I called them and asked to leave. I've ended up staying as they've given me the following... TV, free 24/7 calls including mobiles, super fast fibre and a new router.. cost only £32…
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Cancelling Post Office Phoneline
Hi, I am hoping someone maybe able to offer some advice. Sadly my grandmother has had to move into a residential care as her partner has recently passed away and we can no longer meet her care needs as her dementia has progressed. We have given notice on her flat and have moved everything out ready to hand back the keys. I…
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Constant Virgin broadband issues, confusing me
I keep getting overcharged and then manually having to phone to get sorted, next bill I get a few credits to cover the error but then the same bill has wrong amount for services. I should be paying £36 Some months I am paying £42, some like £30 as the promotional discount is always messed up and I even think when I pay £30…
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MSE News: How to beat the latest TalkTalk price hikes
Three million TalkTalk customers are facing price hikes next month of up to £33/year...Read the full story: 'TalkTalk to increase prices by up to £33/yr for millions – but you can beat the hikes' Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New…
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TalkTalk Trauma - Early Termination Fee
Hello all I’d like some advice regarding a dispute I am currently having with TalkTalk. Around February of this year I was living in a rented property with my fianc!e. Our fibre optic router developed a fault which we promptly made TalkTalk aware of. We had several discussions with their technical support where various…
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TalkTalk price increase - November 2016
Just a heads up to anyone on TalkTalk ; they are increasing their prices on November 11th. Changes to services and pricing Broadband and Line rental changes - from November 2016 Package New Price SimplyBroadband £9.00 Essentials TV £11.50 Plus TV £21.50 Line Rental £18.95 (per month)
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Signing up to BT in another name (same household) - New Deals ?
My ex is currently paying for the BT services we have (phone and broadband) and I need to transfer this into my name. If I sign up to BT as a new customer but with the existing phone number would this work, and would I receive new customer deals and cashback ?? Has anyone tried this before ? - I need to transfer into my…
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how long before the end of contract can you cancel for free
My deal with plusnet ends 10 December, I believe you can cancel without penalty before the end but is it 30 days or 60 days?
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TalkTalk slower than "dial up" this morning
TalkTalk slower than "dial up" this morning. It's not the first time! Fortyfoot
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Was I right to approach Plusnet ?
Having no joy over a deal with Sky, I reluctantly decided to shop around and applied to PlusNet. Application was easy and online chat was very helpful. I had an email, yesterday, advising of my line transfer date (within the promised 10 business days) and today, one saying that my broad band goes live the next day (the…
