Leaving BT - charges?

pioneer31

I am thinking of leaving BT once my 12 mth contract is up.


I've heard somewhere that there are disconnection charges - is this true?

Browntoa

only if you cease broadband , if you migrate to Sky/TalkTalk/PlusNet etc via the switching service then no

pioneer31

Browntoa wrote: »

only if you cease broadband , if you migrate to Sky/TalkTalk/PlusNet etc via the switching service then no

I can't see it costs them anything to disconnect me but then they're in the money making business. Charges and costs bear no relation I guess.

Browntoa

its a chargeable Openreach charge , applies to all suppliers if you cease , Ofcom approved years ago


its waived if you switch I assume as it may not involve a BT visit

Gambler

I assume they don't refund the monthly charges you pay in advance?


I would have stayed but their retention deals this time around are awful.

Weisenwolf

Just cancel the DD

Gambler

Weisenwolf wrote: »

Just cancel the DD

Already taken. I'll move in the next few days so transfer should coincide with the billing period.


Just can't decide, Vodafone or Sky.

JJ_Egan

See the Vodafone posts first .

teddysmum

Weisenwolf wrote: »

Just cancel the DD

This is not a good idea until the final bill is sorted.

iniltous

pioneer31 wrote: »

I can't see it costs them anything to disconnect me but then they're in the money making business. Charges and costs bear no relation I guess.

Openreach send an engineer to the exchange to disconnect your line from the broadband equipment and restore it to an ordinary exchange line, ( working or stopped line, depending if you are keeping telephony or ceasing both services), they also amend records so all providers can see the 'new' status of the line to the property, incase a new service is needed in the future.
This work benefits the broadband provider that you are disconnecting from, ( it frees up their broadband equipment) it obviously costs OR time, effort and money in engineer wages, fuel for van etc, etc ) to do this task, so why would they do it for free ? they charge the internet service provider , the ISP normally passes the charge onto their soon to be ex customer,
You may think £30 is a lot for the amount of work involved, but it's all relative, what does a plumber charge for a five minute job ?, more than £30 I bet , don't confuse BT consumer and Openreach, you don't pay OR anything directly, but OR charge BT , same as they charge Sky or Talk Talk etc
If you move provider rather than just cease your broadband, this charge doesn't apply, as the work is done by default when the new ISP is connected

Buzby

pioneer31 wrote: »

I can't see it costs them anything to disconnect me but then they're in the money making business. Charges and costs bear no relation I guess.

BT are billed by Openreach - the termination cost is detailed in your contract for service.