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Virgin forcing a new 12 month contract
A friend has been with Virgin for over 10 years and looking to move in 2 to 3 months and unsure if she will be in a Virgin area she is wanting to drop the 2 tv package boxes and stay with the broadband until she moves. it's taken 2 calls over 2 days and about 2 hours in total to speak to an advisor about the situation.…
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Changing ISP, in New Name
Up until now someone else has paid for my home ISP, and the ISP account was in their own name (the landline was in my name). We have now agreed they will stop paying for ISP, and they cancelled the service with the last day set for next week. Meanwhile I put in an order with a new ISP, Co-operative Phone & Broadband, who…
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Plus net
Hi I am moving back in with parents on Thursday and have tried to cancel my plus net account for my Internet and phone and been told that to cancel will charge me £177 as when the new owner moves in he will get his own phone supplier. I asked if I could carry on paying my monthly bill and not cancel but they wouldn't let…
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TalkTalk issues continue
So I've had TalkTalk since 18th January and it's been issue after issue ; * Router was faulty so sent a brand new one * Fault at the exchange which took a few weeks to fully solve * Extremely slow broadband speed - as low as 1.1mbps most nights making the connection unusable for Netflix etc * Failed manager call backs ;…
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'Claiming' BT Rewards
Just after some info... I signed up for BT Infinity in Jan, based on a £100 + £40 next card offer via uSwitch I hadn't heard anything since, so asked BT on twitter, who say I have to claim it via another site. I've duly done so (although the £40 is missing - grr!), but BT are adamant it's made very clear the process for…
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Changing to plusnet's better current package
Hi I currently pay £19.99 + 16.99 Line rental for Plusnet unlimited fibre I realize that's a high end package and I'm happy with plusnets service so far. I'm quite a heavy user and do a few strange techy things at home and find plusnet less restrictive than some previous providers. However on their website plusnet are…
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VM Superhub died - takes a week to get an engineer out😬
Our VM internet access started to die on Saturday and finally gave up on Sunday so we called Virgin who said there was a local fault but booked an engineer for next Saturday (ie a weeks time) just in case. Today we rang VM for an update only to be told Fault what fault? Well OK the Superhub does seem to have given up the…
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Switching from Plusnet to Virgin/Sky
I phoned Plusnet at the weekend to enquire about potential charges if I transferred my broadband over to another carrier, they said regardless of whether I was out of contract or not they would charge me £30 for transferring my services to a non-BT phone operator e.g. Virgin or Sky they specifically mentioned, can someone…
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EE Osprey deals?
Hi everyone, I am looking for the best deal on a 24 month contract with EE for the 4G Osprey mobile broadband. I use about 30 GB monthly. The best deal I can see is via Topcashback - £28 a month for 32GB with £68 cashback. We live rurallly and paying BT nearly £40 a month for broadband no faster than 2mb/s and upload of…
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PlusNet Cashback deal (£75)
Did anyone receive cashback from the deal that was up on MSE earlier?: http://www.moneysavingexpert.com/tips/16-02-2016/?&_ga=1.45901805.89239191.1445237819#bband The deal says a cheque will be received within 60 days of activation.
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Talk Talk Issue
I signed up with Talk Talk on the 15th December last year; I was moving house and as my wife needed to work from home I needed a quick installation. Talk Talk were the only people who could do this since the previous occupiers were on Talk Talk. On the 24th December I phoned Talk Talk to cancel all services, after…
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Business Broadband
It looks like I'll be switching broadband for both my own and a relative's house in the near future, and I've noticed some of the business broadband deals look very good. Can you simply sign up to these as an individual, or do you have to give a business name?
