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VM Superhub died - takes a week to get an engineer out😬
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littlerock
Posts: 1,774 Forumite
Our VM internet access started to die on Saturday and finally gave up on Sunday so we called Virgin who said there was a local fault but booked an engineer for next Saturday (ie a weeks time) just in case. Today we rang VM for an update only to be told Fault what fault? Well OK the Superhub does seem to have given up the ghost so how about an engineer bringing out a replacement as OH is self employe and gets a lot of contacts via the web.
Next Saturday as already booked is the earliest we can send anyone - spoken as if this is a special favour. OK I want to make an official complaint. (Indian call centre ) operative responds : you need to go online to the VM web site to do that. Excuse I have no internet access ? Oh yes, sorry.
(waited for OH to get into send this, have my tablet tethered to his mobile phone).
Seriously is a week now normal for VM engineers to come out for loss of service? We live in outer London.
Next Saturday as already booked is the earliest we can send anyone - spoken as if this is a special favour. OK I want to make an official complaint. (Indian call centre ) operative responds : you need to go online to the VM web site to do that. Excuse I have no internet access ? Oh yes, sorry.
(waited for OH to get into send this, have my tablet tethered to his mobile phone).
Seriously is a week now normal for VM engineers to come out for loss of service? We live in outer London.
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Comments
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A week is longer than normal in my experience (usually it's been a day or two), but it may be worth ringing back if the hub is definitely dead (IE if it's not powering up) as they may be able to send one out by courier, however that might take nearly as long as it's done by a different department to the engineers (who will usually carry a spare anyway).0
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You may want a business service if it is being used for work, fault fixing is usually a lot quicker than on a domestic service.
Will cost more, so not "money saving", but if it's your livelihood then you shouldn't scrimp on it.Proud member of the wokerati, though I don't eat tofu.Home is where my books are.Solar PV 5.2kWp system, SE facing, >1% shading, installed March 2019.Mortgage free July 20230 -
Get a business line. Has a line faulty at work yesterday, phoned Vodafone landlines, promised callout today, Openreach actually called yesterday and the fault was cleared in about four hours. Now thats service.0
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You can't expect a business service on a residential contract. There is no SLA on the latter.No free lunch, and no free laptop
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Send a Tweet to @Virginmedia - that works wonders normally
...using your mobile phone internet of course ..0
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