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Broadband & internet access
Archives for September 2013
Discussion List
BT Broadband Cease Charge of £30
I've given BT 30 days' notice that I wish to end my landline and broadband as I'm moving house and going to live with a friend (who had BB). According to the formatted email I've received, I will be liable to pay a BT Broadband Cease Charge of £30 because I'm ending the service and not renewing it at my new address. I…
Upgrading to BT Infinity when under contract
Hi I am currently on an unlimited anytime calls and broadband option 3 deal with bt which I get on a discounted deal at the moment until my contract ends in Feb. I just phoned up BT to ask if I could upgrade to Infinity 2 and was told yes on a 18 month contract but I would not get any discount and have to pay the full £26…
What to do with Mifi with 13 months left on contract?
Through a series of situations and decisions at different times, we've ended up with an iphone with Three on unlimited data, which I can tether to my computer AND a mobile wifi unit (Huawei) also with Three. The problem is, when the network is down (which is quite often) - both units are out of action. I'd like to get a…
V.M problem for years - refund?
Hi, We've been customers of Virgin Media since they took over Tele-west many many years ago... About 5 years ago they introduced the Fibre Optice services in our area which we were upgraded to, since then we've had non-stop problem with the Broadband and TV services. Over the last few years we've had about 50+ Tech Visits,…
USA internet help
Hi guys, I'm going away to the US for a couple of weeks soon and the place I'm staying doesn't have wireless. I'm taking my laptop and would like to be able to keep in touch with my friends and family here plus emails etc. Is there such thing as a pre-paid internet dongle or would anyone be able to suggest something to…
Temporary broadband without annual contract - does it exist?
Hi all. I live abroad most of the time but when in the UK spend a few weeks of the year with my mother, who doesn't have or need broadband. Currently I use a pay as you go 3g wireless dongle but it's very slow. Is there any broadband provider who will provide pay as you go or monthly contracts for use through a BT…
BT Cancellation Period on 'Upgrades' if you are already a BT customer
Hi all, Hope someone can help with my query. My dad has broadband with BT and had been with them for about 8 years on a capped broadband deal. He's recently 'upgraded' due to the saga below and I want to know if he can cancel it. Last month he received a warning email saying he was likely to go over the 10 GB limit. This…
Advice for best broadband deal.
Hello, I am looking at changing my broadband provider - very poor value at the moment. I have had a good look through this forum but the wealth of information is a little overwhelming. I was just wondering whether any experts out there could offer any advice. Ultimately, I want unlimited download usage (truly unlimited),…
cancelling virgin media contract
I am enquiring on behalf of someone, who has found themselves in a very difficult position. The person in question is disabled, has been under a lot of stress and has become unwell. They were employed but are now unable to work and have ended up in debt. There is 3 months left on their virgin contract which isn't a long…
Sky BB poor CS
Please can someone advise..my OAP mother was "sold" Sky Broadband. Since it has been installed it is only at a speed of 0.3 mbps and was told it would be at least 12mbps. We have made numerous phone calls to Sky and they have said try this and that, but to no avail. Each time she has spoken to someone they have said that…
Moving to new area
I am moving to a new area shortly and will need to set myself up with an Internet provider and phone provider. I currently am in an area with Virgin cable and use them for both phone and Internet. I have their package with 24/7 free phonecalls to standard phonenumbers (where those calls are for less than an hour). I am…
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