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cancelling virgin media contract
TootyFruity_2
Posts: 1 Newbie
I am enquiring on behalf of someone, who has found themselves in a very difficult position.
The person in question is disabled, has been under a lot of stress and has become unwell. They were employed but are now unable to work and have ended up in debt. There is 3 months left on their virgin contract which isn't a long time, but it is completely unaffordable for them now.
I am aware that they have entered into a contract however this is a case of not wanting to pay, this person literally has no money to eat right now, I am actually in the process of organising food bank vouchers for them. They are in no position to pay the final 3 months of the contract.
Is there any way that we can get this contract stopped without incurring any charges? This persons debt is spiralling and I am genuinely concerned about their mental state at this point as a combination of serious life events has led them to hit rock bottom.
The person in question is disabled, has been under a lot of stress and has become unwell. They were employed but are now unable to work and have ended up in debt. There is 3 months left on their virgin contract which isn't a long time, but it is completely unaffordable for them now.
I am aware that they have entered into a contract however this is a case of not wanting to pay, this person literally has no money to eat right now, I am actually in the process of organising food bank vouchers for them. They are in no position to pay the final 3 months of the contract.
Is there any way that we can get this contract stopped without incurring any charges? This persons debt is spiralling and I am genuinely concerned about their mental state at this point as a combination of serious life events has led them to hit rock bottom.
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Comments
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It will be up to VM. Only way to find out is to ask them.0
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Has your friend had notification of the recent VM price increases?
If so , then yes , they can apparently cancel , I believe it's in the terms & conditions!0 -
Has your friend had notification of the recent VM price increases?
If so , then yes , they can apparently cancel , I believe it's in the terms & conditions!
Yes they should be able to cancel from this, but its only broadband only customers.
so if yuu have tv and/or landline as well, then you wont be able to0 -
It sounds like the VM bill is the least of the worries.
See what social services can put in place etc.0
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