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We've had some unusual consumer rights queries on the MSE Forum this week: like the pair of trainers that turned out not to match one another, and what to do when you order a sofa and only half of it is delivered. Read on for more on these and the rest of the top talking points from our MoneySaving community.…
Signing up to a supermarket loyalty programme feels like a MoneySaving no-brainer, but not all schemes are created equal. While some are fairly generous when it comes to handing out points and bonuses, others are a bit stingy with the rewards or offer benefits that might not be worth bothering with. Which one gets your…
Virgin Media is shutting down its email service for addresses ending: @virginmedia.com @virgin.net @ntlworld.com @blueyonder.co.uk. If you’re affected, Virgin Media will contact you about your options for keeping or replacing it. What’s changing with Virgin Media’s email service:…
An example of how going to head office can be most helpful. I was charged for using a carpark without paying. This confused me, as I very much did pay and displayed a ticket. Turns out it was a major keying error. Euro Car Parks recognised and had record of my payment, however declined my appeal, offering the typical '£20'…
For many members this 'offer' is a con. It available only at manned petrol stations, not at pay at pump operations. It is redeemed by presenting the receipt at the kiosk to a real person. We have a brand new Tesco here in Harrogate with pay at pump the only option, no kiosk, entirely unmanned. Staff in store can't help and…
Just a quick question - why are Reach plc comps explicitly flagged as such? I know about the 6 month exclusion for Bauer and Global competitions if you meet a threshold, but don't see anything like this that would be important to be aware of for Reach.
Hi all, My wife recently went to our local petrol station/greggs/starbucks to meet her mum for a coffee, where she stayed for about an hour (55 mins according to the PCN). During that time she used the QR code in Starbucks to register our car, but today a PCN has showed up saying she overstayed the 30 mins free. What…
I transferred a DB pension from Phoenix Life in 2017 when I was 55, I got £304k which they transferred to my Fidelity SIPP. I took 25% tax free cash and other payments from the SIPP over the last few years. Phoenix life contacted me in January 2025 to say they had incorrectly valued the CETV and they owed me a further…
MSE has a new tool to help you work out if you're owed compensation for a delayed flight, and to help you draft your claim letter - and we'd like you to take it out for a test flight
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Halifax customers who use mobile and online banking services should move to the Lloyds Bank app before Sunday 1 November. That's because the Halifax app and online banking services will be axed from this date. Here's what you need to know.
The State Pension is likely to rise by 3.9% next April, taking the full new State Pension to over £13,000 a year. It means the State Pension now breaches the tax-free personal allowance for some.
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