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    • joerugby
    • By joerugby 11th Jan 13, 12:12 PM
    • 1,163 Posts
    • 715 Thanks
    joerugby
    • #2
    • 11th Jan 13, 12:12 PM
    • #2
    • 11th Jan 13, 12:12 PM
    Here's a link to the Flyertalk BA compensation FAQs thread. Lot's of useful advice there

    http://www.flyertalk.com/forum/british-airways-executive-club/1423973-ba-compensation-thread-beta-your-guide-regulation-261-2004-a.html
    • liviboy
    • By liviboy 11th Jan 13, 12:20 PM
    • 295 Posts
    • 80 Thanks
    liviboy
    • #3
    • 11th Jan 13, 12:20 PM
    • #3
    • 11th Jan 13, 12:20 PM
    Taken from the old thread as my updates will now be posted here.

    I submitted my initial claim to BA on 1st November (2 seperate claims for 2 seperate flights).

    So far (11/01/2013) no reply or acknowledgement received.

    They were chased up on the 26th November (after the intial 14 day time to settle).

    Knowing they were backed up I held off doing anything during December.

    I have issued an LBA inviting them to settle within 28 days and this was signed-for on Monday. I also e-mailed them with the chase-up.

    I did want to hold off filing my LBA but felt after over 9 weeks of waiting with not even an acknowledgement I needed to show that I still exist and am still claiming the compensation due to me.

    Obviously I would rather hold off going to court (living in Scotland, the small claims procedure is a bit more complicated than England's MCOL..it's also quite expensive due to the level of compensation owed). I believe BA will do the right thing in the end (hopefully they will as I'm looking to book flights in August with them and could do with the money...) and so I'm now happy to wait out my 28 days (even extend to 28 working days) for a response from them before heading down to my local court house.
    • Mark2spark
    • By Mark2spark 11th Jan 13, 1:16 PM
    • 2,172 Posts
    • 761 Thanks
    Mark2spark
    • #4
    • 11th Jan 13, 1:16 PM
    • #4
    • 11th Jan 13, 1:16 PM
    I believe BA will do the right thing in the end (hopefully they will as I'm looking to book flights in August with them and could do with the money...) and so I'm now happy to wait out my 28 days (even extend to 28 working days) for a response from them before heading down to my local court house.
    Originally posted by liviboy
    IMO this is wise, there's more than a dozen success stories of BA starting to pay up on the main thread.
    Patience is indeed a virtue
    • jpsartre
    • By jpsartre 11th Jan 13, 1:57 PM
    • 2,487 Posts
    • 1,612 Thanks
    jpsartre
    • #5
    • 11th Jan 13, 1:57 PM
    • #5
    • 11th Jan 13, 1:57 PM
    Are these threads meant a for people to ask for advice or to post success/failure stories (or both)?
  • WestHamDaz
    • #6
    • 12th Jan 13, 10:36 AM
    • #6
    • 12th Jan 13, 10:36 AM
    Posted my experience on the main thread regarding our trip to Cyprus with BA. so here is a cut down version of events for this specific thread.

    Nov 6th - 5 hour delay out of LHR to Cyprus
    Nov 12th - Letter sent to BA based on standard template

    No reply after 14 days so sent an email from their online 'contact us' page

    Still to reply or acknowledgement so resent an online message during the Christmas break stating this was the final opportunity to respond before I begin court action.

    Still no response from BA.

    Tuesday 8th Jan I receive an email from BA rom one of their euro claims people stating our claim for compensation has been accepted and to send our bank details and they'll pay €800 (£641.60) into it.

    Checked my bank today and the money went in yesterday.

    • topyam
    • By topyam 12th Jan 13, 11:12 AM
    • 190 Posts
    • 36 Thanks
    topyam
    • #7
    • 12th Jan 13, 11:12 AM
    Bmi
    • #7
    • 12th Jan 13, 11:12 AM
    Has anyone had success claiming for a BMI flight from BA?
    • liviboy
    • By liviboy 12th Jan 13, 12:15 PM
    • 295 Posts
    • 80 Thanks
    liviboy
    • #8
    • 12th Jan 13, 12:15 PM
    • #8
    • 12th Jan 13, 12:15 PM
    Posted my experience on the main thread regarding our trip to Cyprus with BA. so here is a cut down version of events for this specific thread.

    Nov 6th - 5 hour delay out of LHR to Cyprus
    Nov 12th - Letter sent to BA based on standard template

    No reply after 14 days so sent an email from their online 'contact us' page

    Still to reply or acknowledgement so resent an online message during the Christmas break stating this was the final opportunity to respond before I begin court action.

    Still no response from BA.

    Tuesday 8th Jan I receive an email from BA rom one of their euro claims people stating our claim for compensation has been accepted and to send our bank details and they'll pay €800 (£641.60) into it.

    Checked my bank today and the money went in yesterday.
    Originally posted by WestHamDaz
    I really do wonder where my letters and emails have ended up.

    I've sent everything into them and nothing!

    My online forms or letters just seem to have been ignored whilst other people who sent claims in AFTER me have been investigated, accepted and paid out...yet BA state clearly emails are replied to in order they are received!

    It's quite annoying actually!
  • WestHamDaz
    • #9
    • 12th Jan 13, 2:11 PM
    • #9
    • 12th Jan 13, 2:11 PM
    when did you send yours?

    As I mentioned, I had absolutely no response from them until matey popped up this week saying they'll pay up.

    • liviboy
    • By liviboy 12th Jan 13, 4:26 PM
    • 295 Posts
    • 80 Thanks
    liviboy
    when did you send yours?

    As I mentioned, I had absolutely no response from them until matey popped up this week saying they'll pay up.
    Originally posted by WestHamDaz
    First letter posted either 1st or 2nd November

    Second letter (and first email/contact form) sent just over 14 working days later.

    Follow up letter (LBA) sent recorded delivery and signed for on the 7th January.

    Still heard nothing.

    I wouldn't mind waiting if they had read my email or letter and asked for additional time to investigate, etc. it's the fact I've had nothing when people who flew AFTER my letter was sent have already been settled!

    Patience is a virtue but I think this is testing me a bit!
    Last edited by liviboy; 12-01-2013 at 4:28 PM.
  • WestHamDaz
    Your timescales are similar(ish) to mine. I had absolutely no response (apart from the automated email response) and had no idea anything was happening until I got the email outta the blue saying compensation would be paid so fingers crossed you will hear something soon

  • Sergio1982
    Posted my experience on the main thread regarding our trip to Cyprus with BA. so here is a cut down version of events for this specific thread.

    Nov 6th - 5 hour delay out of LHR to Cyprus
    Nov 12th - Letter sent to BA based on standard template

    No reply after 14 days so sent an email from their online 'contact us' page

    Still to reply or acknowledgement so resent an online message during the Christmas break stating this was the final opportunity to respond before I begin court action.

    Still no response from BA.

    Tuesday 8th Jan I receive an email from BA rom one of their euro claims people stating our claim for compensation has been accepted and to send our bank details and they'll pay €800 (£641.60) into it.

    Checked my bank today and the money went in yesterday.
    Originally posted by WestHamDaz
    Do you have an actual email address or did you just use the online contact form? I appear to be going in circles trying to find an email address.

    I sent my initial letter to the address on the website in November but it has not been acknowledged yet; hoping that following your example above might bring me success.

    Thanks
  • matthewjamesbates
    I couldn't find an e-mail address either so used the contact form just after the new year. I'd heard nothing so rang early last week. I was told me claim had been received and passed to the 'EU Compensation team' and they'd get back to me in due course. Should I file a claim or wait this out? I'm fairly sure I'm entitled to the compensation as our flight from Gatwick to LA was delayed nearly 6 hours by a normal technical problem. Any advice appreciated! Mat
  • matthewjamesbates
    Ok just had a conversation with very nice BA lady. She said they were working on them but had a backlog of several thousand - said they had 90 days to respond but I don't know where she gets that from! I don't know whether to wait or put in a claim that they'll have to respond to in 14 days - any thoughts?! Mat
  • born worrier
    Well at least I get some reassurance from this thread. I first made contact with BA via their website in late October. Since then I've sent several emails and two recorded delivery letters, and the last one being an NBA in early December. The response from BA? Absolutely nothing apart from an automated email thanking me for first contacting them. I have rung them twice, the last time being earlier this month when they said my case was with their legal department and as they have 90 days to respond I should hear from them later this month. I am encouraged though when I read about some people's successful claims with them.
    • loates123
    • By loates123 14th Jan 13, 8:14 PM
    • 784 Posts
    • 88 Thanks
    loates123
    Has anyone ever got any think back from ba from outside the eu

    I had a flight delayed from Tampa to Gatwick for 24 hrs in july they did put me up in a hotel etc but still was a pain

    Some said it was because of too much traffic flying into Gatwick due to the Olympics others said that ba were short staffed

    I was going to complain to ba in writing but i am yet to see any success stories so far so guess i would be wasting my time
    Treat everyday as your last one on earth! and one day you will be right.
    • Mark2spark
    • By Mark2spark 14th Jan 13, 10:11 PM
    • 2,172 Posts
    • 761 Thanks
    Mark2spark
    Has anyone ever got any think back from ba from outside the eu

    I had a flight delayed from Tampa to Gatwick for 24 hrs in july they did put me up in a hotel etc but still was a pain

    Some said it was because of too much traffic flying into Gatwick due to the Olympics others said that ba were short staffed

    I was going to complain to ba in writing but i am yet to see any success stories so far so guess i would be wasting my time
    Originally posted by loates123
    You have asked this twice now, and the reply is the same as before, there are now dozens of successful claims with BA.
    • trolleyrun
    • By trolleyrun 14th Jan 13, 10:21 PM
    • 1,337 Posts
    • 4,084 Thanks
    trolleyrun
    Has anyone ever got any think back from ba from outside the eu

    I had a flight delayed from Tampa to Gatwick for 24 hrs in july they did put me up in a hotel etc but still was a pain

    Some said it was because of too much traffic flying into Gatwick due to the Olympics others said that ba were short staffed

    I was going to complain to ba in writing but i am yet to see any success stories so far so guess i would be wasting my time
    Originally posted by loates123
    Was your flight 26th July?

    http://www.thebasource.com/?s=Tampa

    Might help, but if it's the wrong date feel free to ignore
  • caffinebassman
    Another success
    (cross posted in main thread also)

    First of all thanks to all in the forum for your help Centipede, mark2spark and blindman to name a few.

    Recieved a letter today stating that I will be paid compensation E400 pp BA0640 LHR-ATH 25/08/2012 ~4.5 hr destination delay. Timeline as follows

    Sep 2012 filed intent to claim
    Oct 2012 filed formal claim
    Dec 2012 reminder of claim via email
    Jan 2013 BA responded conceeding valid claim

    Have to say I was expecting to have look at legal options so am very happy - this has restored my faith in BA somewhat, they clearly do value their customers more than other airlines.
  • born worrier
    Brilliant news here! Came home to find two letters waiting for me, one from BA confirming that i am entitled to compensation for my family's delayed flights back in June and another enclosing a cheque for £1,450.20! Thanks to everyone on these forums for their patient guidance and support.

    Well at least I get some reassurance from this thread. I first made contact with BA via their website in late October. Since then I've sent several emails and two recorded delivery letters, and the last one being an NBA in early December. The response from BA? Absolutely nothing apart from an automated email thanking me for first contacting them. I have rung them twice, the last time being earlier this month when they said my case was with their legal department and as they have 90 days to respond I should hear from them later this month. I am encouraged though when I read about some people's successful claims with them.
    Originally posted by born worrier
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