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  • FIRST POST
    • ellionic
    • By ellionic 21st Nov 11, 2:53 PM
    • 345Posts
    • 567Thanks
    ellionic
    sky FREE wireless connector for sky+ HD anytime **DONT PAY 60**
    • #1
    • 21st Nov 11, 2:53 PM
    sky FREE wireless connector for sky+ HD anytime **DONT PAY 60** 21st Nov 11 at 2:53 PM
    I have just seen an advert on tv for a free wireless connector Exclusive to customers with Sky Movies 1 & 2, Sky+HD box and Broadband Unlimited the advert said go to www.sky.com/customers to find out more which i did.

    I was over the moon no more 10 metre cable around my sitting room but everytime i clicked on link it asked me to sign into my account and the link would vanish.
    I have just spent half an hour on the phone to sky explaining about the offer i had seen only to be told i cant get it because i already have sky anytime+ using a cable and if i wanted the adaptor i would have to pay 60 for it i said well i will just unplug and ring up again only to be told i would still have to pay.

    I was fuming i get all channels, movies, sports, sky+ hd, line rental, calls and boardband and pay 100 a month and just because i have connected my box up using a cable i have to pay 60, i dont think so.

    I have just rang back and explained it all again to someone else only to be told again i have to pay 60, so i asked if they could transfer me to complains team as the website and the tv ad had no small print saying this and i would be reporting them to ofcom for a misleading advert. the lad on the phone transfered me to boardband because its a web deal and after explaining it all over again and with a little help from a few other members of his team he has managed to override the system and i have just had my email saying it will be delivered in 3-5 working days
    WOOHOO FINALLY GOT ONE OVER SKY

    I have done a search on google and there seems to be a lot of people been told the same thing, so if you are having trouble ordering one of these for free i would recommend going through to the broadband department and explaining to them, all they have to do is override the system and take your sky anytime off your account and then you are entitled to the deal and dont have to pay 60
Page 1
    • penrhyn
    • By penrhyn 22nd Nov 11, 11:24 AM
    • 15,007 Posts
    • 8,056 Thanks
    penrhyn
    • #2
    • 22nd Nov 11, 11:24 AM
    • #2
    • 22nd Nov 11, 11:24 AM
    If you can't get the above a cheap pair of Homeplugs is a good alternative.
    That gum you like is coming back in style.
  • skintyounglawyer
    • #3
    • 24th Nov 11, 8:48 PM
    • #3
    • 24th Nov 11, 8:48 PM
    Am a Sky HD customer (Sports and Movies) and I tried what the above poster says.

    I was told that it was only for new HD customers and that they couldn't help me with it. Shame.
    • Mancunian
    • By Mancunian 24th Nov 11, 9:33 PM
    • 920 Posts
    • 529 Thanks
    Mancunian
    • #4
    • 24th Nov 11, 9:33 PM
    • #4
    • 24th Nov 11, 9:33 PM
    Advert does say this is an offer for existing customers.

    When you go to sky.com/Customers not logged in the basic offer info shows up but when I log in it doesn't.

    I was wondering why but the OP has cleared it up for me. Will call sky tomorrow to cancel and see if I get offered the wireless box.
    PLAY GOOD!

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  • PinheadSK
    • #5
    • 26th Nov 11, 9:50 AM
    • #5
    • 26th Nov 11, 9:50 AM
    I've just had the same issue. The advert says the free wireless router is available to new Sky+ Anytime customers (not necessarily new customers, just those new to Anytime +).

    I have been a Sky customer for around 20 years and have always had their top package and it drives me nuts that because of this, Sky believe I wouldn't walk away and therefore don't bother to offer any deals to me.

    When I phoned, I was told I wasn't eligible for the deal as I already had Anytime + activated on my account. As my router is 3 floors away from my TV, I explained that I couldn't use Anytime + and a wired option was not possible so why on earth would I have Anytime + on my account? I was still told I'm not eligible for the offer.

    I asked them to remove Anytime + from my account (as I can't use it) and was told I couldn't remove it as it was a free service. I was informed the only way to remove the option was to cancel my Sky Broadband. I am not under contract with this so I asked to be put through to Terminations (changing broadband suppliers wouldn't be a big deal for me).

    I explained my dis-satisfasction again that loyal, long standing customers get no offers and the Terminations chap said that it's because I have the full package that they don't offer me anything!

    So, I asked how long I would need to cancel my Broadband for before I could sign up again and take advantage of the offer. He asked me to hold while he went and asked someone.

    After a few minutes, he came back and said he had removed Anytime + from my account. I asked how long I have to leave it before re-signing to get the deal. His reply was...

    "You don't, your router is being dispatched and I've signed you up again for Anytime + !!)

    So don't pay their rip-off fee for the router, fight your corner for your loyalty and see where you get!

    Sean
    My wife is a DFW... I guess that means I'm along for the ride!
    Taking part in the 2011 365 (plus shrapnel) in 365 days challenge - total to date = 824 plus some shrapnel!
    • penrhyn
    • By penrhyn 26th Nov 11, 10:01 AM
    • 15,007 Posts
    • 8,056 Thanks
    penrhyn
    • #6
    • 26th Nov 11, 10:01 AM
    • #6
    • 26th Nov 11, 10:01 AM
    What you are getting is a wireless adapter for your Sky +HD box. You could have used a pair of powerline homeplugs to connect your box to the router. Also if you are three floors apart you may finnd the wireless signal has insufficient range.
    That gum you like is coming back in style.
  • PinheadSK
    • #7
    • 26th Nov 11, 10:11 AM
    • #7
    • 26th Nov 11, 10:11 AM
    Thanks for the advice but I'm fully aware of what I'm getting... and homeplugs still cost! And my TV, Laptop and Bluray have no issue with signal strength. Also, I don't use Anytime + at the moment so even if the signal isn't good enough, I've lost nothing.

    The point of my post was to help others who might be in a similar position.

    Edit... forgot to add... homeplugs don't work well in every house. They depend on how your house is wired and how the wiring is circuit protected.

    Sean
    Last edited by PinheadSK; 26-11-2011 at 10:22 AM.
    My wife is a DFW... I guess that means I'm along for the ride!
    Taking part in the 2011 365 (plus shrapnel) in 365 days challenge - total to date = 824 plus some shrapnel!
    • Mancunian
    • By Mancunian 26th Nov 11, 6:48 PM
    • 920 Posts
    • 529 Thanks
    Mancunian
    • #8
    • 26th Nov 11, 6:48 PM
    • #8
    • 26th Nov 11, 6:48 PM
    Advert does say this is an offer for existing customers.

    When you go to sky.com/Customers not logged in the basic offer info shows up but when I log in it doesn't.

    I was wondering why but the OP has cleared it up for me. Will call sky tomorrow to cancel and see if I get offered the wireless box.
    Originally posted by Mancunian


    Cancelled by Mohamed no problem.

    Not that bothered by anytime+ confuses some of the family anyway.

    Will check sky.com/customers after my months notice and see if the free wireless appears.
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  • sappsys
    • #9
    • 5th Dec 11, 2:23 PM
    • #9
    • 5th Dec 11, 2:23 PM
    I saw the advert on TV and the website *before* they added that you can't already have Anytime+, couldn't find any way of ordering it (followed the link & signed in) so I emailed them. They didn't respond for about 4 days by which time their website had been updated to say you must be a new anytime+ customer and they refuse to honour it. I threatened Ofcom & ASA but they are not shifting. I've just reported them to watchdog for changing their terms after I applied for it.

    Fingers crossed they eventually cave in...
    • AbbieCadabra
    • By AbbieCadabra 8th Dec 11, 2:28 PM
    • 1,527 Posts
    • 926 Thanks
    AbbieCadabra
    i followed all the links on the sky website when this offer was showing last week, i was logged into to my account & the order for the free wireless connector went through ok & an email confirmation of order was received.

    however, 6 working days later, still no connector received. anytime+ is shown as activated on my account but i can't use the 'track my order' facility as nothing is showing. weird, so i check around a little more & it would appear there was a glitch on the website - it looks like you're ordering the connector but you're not, all that's gone through is activation of anytime+.

    because you now have anytime+ activated on your account, you're no longer entitled to the offer! brilliant bit of planning Sky!

    the offer does seem to have disappeared at the moment (logged in or not), whether that was due to them realising it was all going wrong, who knows...
    • AbbieCadabra
    • By AbbieCadabra 9th Dec 11, 9:07 AM
    • 1,527 Posts
    • 926 Thanks
    AbbieCadabra
    i've had a very quick reply from Sky, with good news for a change!

    if anytime+ is activated on your account between 03.11.11 & 24.12.11, you're entitled to the free connector. no mention of the 'order' i thought i'd placed, but the outcome is what i wanted.

    i've just got to call the Specialized Customer Service Team to get it sorted, but will have to find their no. first as it wasn't quoted on the email! never mind
    • Mancunian
    • By Mancunian 12th Dec 11, 8:58 PM
    • 920 Posts
    • 529 Thanks
    Mancunian
    Cancelled by Mohamed no problem.

    Not that bothered by anytime+ confuses some of the family anyway.

    Will check sky.com/customers after my months notice and see if the free wireless appears.
    Originally posted by Mancunian
    free wireless connector offer now showing up and just processed.

    will see if i receive one.
    PLAY GOOD!

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    • AbbieCadabra
    • By AbbieCadabra 15th Dec 11, 8:18 AM
    • 1,527 Posts
    • 926 Thanks
    AbbieCadabra
    free wireless connector offer now showing up and just processed.

    will see if i receive one.
    Originally posted by Mancunian
    if you receive an email that just says order completed & ref no., like i did, then you'll need to contact them.

    if you get a more detailed email with actual info stating a wireless connector is on it's way & you can see the order in order tracking on your account, you should be ok

    ours came yesterday, can i get the flipping thing to connect to the internet - no!
    • sherbie
    • By sherbie 15th Dec 11, 11:28 AM
    • 764 Posts
    • 68,102 Thanks
    sherbie
    hi, sorry to butt in, hope someone can help, as im being really thick! ive got an engineer coming tues to set up a new hd box, and i assume wired anytime+, but when i read this, i thought, ooooh i need me one of those wireless things...soooooo, ive just spent ages on the sky site trying to find out how to get it free. cant find it, is it available to all new anytime+ customers, or just those with the movies pack? thanks in advance for any help!
    • Mancunian
    • By Mancunian 15th Dec 11, 11:41 AM
    • 920 Posts
    • 529 Thanks
    Mancunian
    hi, sorry to butt in, hope someone can help, as im being really thick! ive got an engineer coming tues to set up a new hd box, and i assume wired anytime+, but when i read this, i thought, ooooh i need me one of those wireless things...soooooo, ive just spent ages on the sky site trying to find out how to get it free. cant find it, is it available to all new anytime+ customers, or just those with the movies pack? thanks in advance for any help!
    Originally posted by sherbie
    has your sky.com account been setup now? can u log into the site and are you registered as a customer?

    if u can, go to my account and check what packages and services u have.

    I am guessing that (new?) customers will automatically given anytime+ and if so you won't qualify for the free wireless adapter offer (cancel and retry like me)


    NB. wireless adapter offer is for new Anytime+ subs and non dependant on package.
    PLAY GOOD!

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    • sherbie
    • By sherbie 15th Dec 11, 12:06 PM
    • 764 Posts
    • 68,102 Thanks
    sherbie
    has your sky.com account been setup now? can u log into the site and are you registered as a customer?

    if u can, go to my account and check what packages and services u have.

    I am guessing that (new?) customers will automatically given anytime+ and if so you won't qualify for the free wireless adapter offer (cancel and retry like me)


    NB. wireless adapter offer is for new Anytime+ subs and non dependant on package.
    Originally posted by Mancunian
    hi, thanks for the v fast reply! hmmm, theres a tick next to anytime+ in the account, which is weird, as the box isnt even here yet! im a current customer of sky telly. broadband since it started, but have just upgraded to hd, and calls and line rental. i did get a deal, but i think i will try and call em, and see if i can get the free wireless. pretty cheeky really that they just add it wired. i didnt even know about the wireless till i saw these posts!did that just make sense?
    • Mancunian
    • By Mancunian 15th Dec 11, 12:26 PM
    • 920 Posts
    • 529 Thanks
    Mancunian
    hi, thanks for the v fast reply! hmmm, theres a tick next to anytime+ in the account, which is weird, as the box isnt even here yet! im a current customer of sky telly. broadband since it started, but have just upgraded to hd, and calls and line rental. i did get a deal, but i think i will try and call em, and see if i can get the free wireless. pretty cheeky really that they just add it wired. i didnt even know about the wireless till i saw these posts!did that just make sense?
    Originally posted by sherbie
    sounds like they added anytime+ automatically if u didnt ask for it.

    if they wont play and give u the free offer, INSIST the service is removed (30 days notice) and then check the 'offers for current customers' in a few weeks.
    PLAY GOOD!

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  • smackaine
    That's not necessarily true. If (I'm not entirely sure) it works in the same way as an HD Mix/Sky+ sub it will lay dormant after cancellation for 12 months, meaning Chordiant will simply not be able to apply the discount under any circumstance.

    EDIT, seems it worked for posters above. That'll make my job a damn site easier.
    Last edited by smackaine; 15-12-2011 at 3:32 PM.
    • Mancunian
    • By Mancunian 17th Dec 11, 9:11 PM
    • 920 Posts
    • 529 Thanks
    Mancunian
    free wireless connector offer now showing up (after cancelling) and just processed.

    will see if i receive one.
    Originally posted by Mancunian
    Got my free adapter today
    PLAY GOOD!

    trolls and abusers will simply be added to my ignore list - you can do it too! its under USER CP

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  • FreebieFan
    I can no longer see anything like this offer on the website, does anyone know if it is still running?
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