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RevitaDerm, Revitol, Perfect Radiance?
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# 1
meximum
Old 09-09-2011, 8:00 AM
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Join Date: Aug 2011
Posts: 8
Default RevitaDerm, Revitol, Perfect Radiance?

MSE Official Insert:

See our News story: Warning Free skincare trials may be subscription trap

Back to the original post....

--------------------------------

Complete Newbie to the forum although I have been receiving and acting, successfully, on the news posts for a while. Lovin the site!

Re the above products, surely I can´t be the only (self confessed) IDIOT to have been sucked into this ¨free trial¨ that turned out to cost 75 quid a month? Haved tried various searches but can find no reference? I must be doing something wrong and desperate to get to get out of this deal now! Please, please help

Last edited by MSE Andrea; 22-03-2012 at 1:08 PM.
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# 2
lew
Old 10-09-2011, 7:50 AM
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Join Date: Apr 2004
Posts: 371
Default

CANCEL YOUR ORDER AFTER TRIAL
Unless you contact our Customer Care Department to cancel your subscription, you will continue to receive a fresh 30-day supply of Revita Derm every month, and your credit card on file will be automatically charged. You can contact our Customer Care Department to cancel.


TERMS AND CONDITIONS OF TRIAL

Your 16-Day Trial Period will start when the product is ordered. You will be responsible to pay Shipping and Handling charges of £4.97 for your first shipment of Revita Derm. If you wish to cancel your order within your 16-Day Trial Period, simply call customer service and within 30 days of your order and you will not be charged anything other than the shipping and handling fee. If you enjoy Revita Derm, do nothing and at the end of your Trial Period your credit card provided today will be charged £79.99. This means that in approximately 30 days from the end of your Trial Period and every 30 days thereafter, you will be shipped a new supply of Revita Derm for the low price of £79.99 with FREE shipping. All charges on your credit card will appear on your statement as "revitaderm448081787320". This is a reoccurring order which is more fully described below. Remember, you can cancel at any time by contacting our Customer Care Department.

RECURRING ORDERS
PLEASE READ THE FOLLOWING SECTION CAREFULLY. THE FOLLOWING SECTION DISCUSSES A NEGATIVE BILLING OPTION INVOLVING THE PRODUCT(S) YOU ORDER FROM THE COMPANY. AS DISCUSSED IN GREATER DETAIL BELOW, YOU WILL BE LIABLE FOR PAYMENT OF PRODUCT THAT WAS SHIPPED TO YOU, AND PAYMENT FOR FUTURE SHIPMENTS OF PRODUCT, UNLESS YOU NOTIFY US TO STOP SUPPLYING THE PRODUCT TO YOU.

CANCELING ORDERS AND RETURN POLICY
If you experience any delays in the delivery of your RevitaDerm, you may contact us to request an extension on your trial period at our Customer Care department at 44(808)178 7320 available Mon-Fri 9:00am to 6:00pm GMT or live chat below.



If you wish to cancel prior to the expiration of the 16-Day Trial Period, simply contact our Customer Care department at 44(808)178 7320. In order for a full refund, you can ship your UNUSED product back to PO Box 13583, Linlithgow, EH49 7AP.



S&H REFUND POLICY
Regardless of whether you cancel your order within the Trial Period or not, you will be responsible to pay the shipping and handling charges that you selected upon ordering the Product. Your credit card on file will be billed for this amount, and you agree to pay such amount. However, if you have encountered an error in your order, you may contact customer care to deal with product issues.

SHIPPING
Your order will be processed within one to two (1-2) business days. Shipping time is estimated to be three to five (3-5) calendar days and is included in your 16-Day Trial Period. If you experience delays in the delivery of your Revita Derm, you may contact our Customer Care department.
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# 3
ang7998
Old 11-09-2011, 9:48 PM
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Join Date: Sep 2011
Posts: 4
Default

Hi - Any luck in cancelling further deliveries of product - my husband ordered both revitaderm and perfect radiance. We have been billed the 75 & 80 pounds but are desparate to cancel. We have to wait until monday am to phone. Any info/hints would be gratefully received. Fingers crossed X X
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# 4
mpw1954
Old 11-09-2011, 9:48 PM
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Join Date: Nov 2008
Posts: 9
Default

I have done the same stupid thing and have been debited nearly 80 pounds, I have e mailed,yesterday,Saturday to cancel.My 16 days expires today,am I within the trial period or will they take it from tomorrow when they look at the e mail? Thanks mpw1954
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# 5
ang7998
Old 12-09-2011, 12:02 PM
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Join Date: Sep 2011
Posts: 4
Default

We have managed to contact them this morning and have been given cancellation codes to confirm that they will no longer send the product - can anyone confirm that this is true for them or give further information to reassure me that the item is definitely cancelled?
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# 6
Hutt23702
Old 12-09-2011, 9:25 PM
MoneySaving Newbie
 
Join Date: Sep 2011
Posts: 1
Default Perfect Radiance & Revitaderm

Both these companies seem to be connected. I too have been caught out by the Terms and conditions. Both companies offered a 30 day money back guarantee with the trial. Having contact both companies I have cancelled my accounts. Only one said they would honour the 30 day money back guarantee. As I paid by credit card I contacted my credit card company who are challenging the payments on my behalf. However, be warned credit card companies cannot stop these companies from continuing to take money from your account as by signing up for the trial and accepting the terms and conditions you are tied in. I have been advised by the fraud department of the credit card company that if you have cancelled with these companies by phone they should not take any further money from your account. If they do they are in breech of contract and the credit card company will fight your corner. I have made a complaint against the two companies and the cc company are now investigating. As I did not cancel before the trial dates I am not sure how I will stand to get the payments back they have already taken as I doubt I will see the money back on the 30 day money back guarantee. Contact your credit card company as soon as possible they are very familiar with these types of company and can offer the best advice. Anyone considering buying from these companies bewared it is a scam. The money is taken via a bank in Cyprus the contacts I spoke with today using the telephone numbers 08081683685 and 08081787320 were re routed and answered by Chinese people. This is a major scam.
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# 7
mpw1954
Old 13-09-2011, 9:44 AM
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Join Date: Nov 2008
Posts: 9
Default Revitaderm etc.

I too called yesterday and spoke to a foreign guy called Mike,who didnt seem too sure of what he was doing.I was given cancellation codes for each product and a promise of an e mail confirming .No e mail yet and have just checked my bank account and have 79.99 debited this morning.
Will call them again and if no joy will be in touch with fraud dept. of my bank.
I am a bit conused by the length of trial period,is it 16 days as shown on a post here or 14 days as mentioned on some links during my research,does anyone know? Thanks
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# 8
mpw1954
Old 13-09-2011, 10:36 AM
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Join Date: Nov 2008
Posts: 9
Default

Hello,I have just called them again and after a lengthy talk and many breaks while the rep. asked for help I was promised a refund,but the system is down and it cant be done at the moment.Will call back in 2 hours to see if it is up and running.Fingers crossed.Michael
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# 9
ang7998
Old 13-09-2011, 1:04 PM
MoneySaving Newbie
 
Join Date: Sep 2011
Posts: 4
Default Revitaderm Scam

We contacted them yesterday several times and were given assurance that they had cancelled future payments and we were in time to cancel the 2nd trial within time period. They sent an email today confirming this with cancellation codes. (We also cancelled our card at the bank) HOWEVER - they had taken 79.99 out of our bank this morning. My husband is in the process of contacting them.... I am now very concerned that they can effectively at any time take money from our account! We are contacting our bank with the view that if the bank cannot reassure us that they can prevent future debits from them we will have to close our current account and open a new acount - seems very drastic but am not prepared to risk these scammers getting access to our money whenever they feel like it.
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# 10
mpw1954
Old 13-09-2011, 2:19 PM
MoneySaving Newbie
 
Join Date: Nov 2008
Posts: 9
Default Revitaderm etc.

Hello, I have called again and was told the system is still down and no refunds can be made, must call again tomorrow.This is either the truth or a way of avoiding refund.I will keep you posted. Mpw1954
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# 11
Auzie
Old 14-09-2011, 1:39 PM
MoneySaving Convert
 
Join Date: Feb 2010
Posts: 19
Default Revitaderm & Perfectskin scam

Hiya,
I too have been caught out by this scam as their website wasn't working properly at the time of ordering but I was more worried about missing out on the offer that ended that day, that I went ahead with my orders even though their Terms & Conditions weren't displayed & the seperate T&C window opened with an error message.
My bank statement came yesterday showing £74.99 & £79.99 taken just 12 days after my original trial order. I called yesterday & got through to their US dept & was told that their system's down so unable to process a refund. Was asked to call back in a few hours but he would cancel the account to stop any further transactions & would leave a message on the system telling the next customer advisor that I was due a full refund.
After reading your messages I got in contact with my bank (Halifax) who are refunding the full amounts even another £54.99 which was taken yesterday!!! They're also issuing a new debit card as cancelling does not stop them from taking more payments & will clain the money back from the company as obtained by fraud. This company is very well known th the Halifax & probably most other banks.

If you have made the mistake of placing an order just for their trial. I would advise you to get in contact with your bank to get a new debit card & check to see what they've actually taken!!!

Buyer beware!!!
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# 12
mpw1954
Old 14-09-2011, 4:29 PM
MoneySaving Newbie
 
Join Date: Nov 2008
Posts: 9
Default Revitaderm

Hello, I have again called this morning and was told that I could have half of my 79.99 back ! When I said why she said it was in the terms and conditions,but she could not say where.I have now warned them that I will contact fraud dept. and was then promised a full refund but system down,although a log has been made to refund when it is up and running.I need to call again tomorrow,fourth time and no doubt nobody will know anything about the refund and I will have to go through the whole thing again.Will keep you posted,they dont seem to have a clue as to what has been said or done on previous calls.mpw1954
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# 13
mpw1954
Old 14-09-2011, 10:03 PM
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Join Date: Nov 2008
Posts: 9
Default

Hello, Well,I called this evening and after explaining everything again I was offered a full refund and was given a refund code and a promise of an e mail confirming this.I should get a refund in 7 to 10 days.I will let you know. mpw1954.
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# 14
agado26
Old 15-09-2011, 12:52 PM
MoneySaving Newbie
 
Join Date: Sep 2011
Posts: 1
Default Acm hydroxatone, perfectskin, perfectradiance

Keep as far as you can from these products!!! I does not only not help but is a scam ypu fill find difficult to leave.

I managed to cancel the subscription, but they still charged me amounts mentioned by other users and there is no way of getting the money back.
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# 15
mpw1954
Old 15-09-2011, 4:40 PM
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Join Date: Nov 2008
Posts: 9
Default Revitaderm etc.

Hi, Had e mail today telling me refund was being processed,fingers crossed.mpw1954
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# 16
mpw1954
Old 19-09-2011, 10:37 PM
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Join Date: Nov 2008
Posts: 9
Default Revitaderm etc.

Well cant believe it but have a full refund on all products.Have reported debit card as lost and will now get a new one so no more debits from these rogues !!
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# 17
zoebrodie
Old 20-09-2011, 7:32 AM
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Join Date: Sep 2011
Posts: 4
Default I've been scammed too

I can't believe I fell for this too. The only reason I bought trial was because it was an English Address and on the dispatch notice for my trial is PO Box13583, Linlithgow, West Lothian EH49 9AP. I received my trail after a week and was billed £79 after 2 days of receiving trial - how is this a trial? I had NO IDEA I was signing up for a subscription. When I called to query this I got through to an American lady - this was when I realised I had been scammed, My subscription was cancelled immediately but a further £59 was taken from my account 3 days later. I have been told I will recieve a refund once the products have been returned BUT they are sitting at my post office with a £25 customs charge on it. And to be honest I don't trust that they will confirm the products are returned when I eventually manage to do this (hopefully without paying the Customs charge) Why are they now sending it from the US. I'm sooooooooooo angry. The company are now ignoring my emails. I will contact my bank to cancell cards AGAIN - how many time. I will necer by from the internet again!
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# 18
cherrybakewell
Old 22-09-2011, 10:24 PM
MoneySaving Newbie
 
Join Date: Sep 2011
Posts: 1
Default Revitaderm

Hi,

I'm another new peep to site. But felt I had to join as can't believe it, like these other people I have been totally conned by Revitaderm/Perfect Skin. I have managed to claw back 75% of the money they took from my account. However after I cancelled the subscriptions with them, they have still somehow managed to take another 12.75 from my account ! At the moment I am fighting them on this. I know this amount is only small, but it's besides the point - they have taken this money now without my authorisation after I have cancelled the subscription with them - I even have emails confirming cancellations. How can companies like this get away with it ! When i questioned them initially I was told by an American speaking lady that I had 10 days from point of order to cancel the subscription - all very well, but the freebie (NOT!) didn't arrive until the 10th day ! Great ! Total con artists.
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# 19
zoebrodie
Old 25-09-2011, 9:34 AM
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Join Date: Sep 2011
Posts: 4
Default Cutomer Service is thirdparty

My products are still at the post office. I have contacted the UK Boarder Agency who have said that if I pay to collect and return I will need proof that the product has left the country to be-able to get a refund for customs charge. But the company will only give me the UK address which turns out to be PPF Shipping Ltd inwest Lothian. I have a second worry. The package at the post office is smaller that my trial. Does this mean that I received the full size product first and have been using this in which case I will never get a refund because the packaging is opened. Do I pay the £25 customs charge nowing I wont get it back just to find out if thepackage is thefullsizein which case I can return it toget my refund.
The customer service phone line is a thirdd party company and is different from the email support team - I am now not getting any response from the email team and the Manager at the customer service team by phone keeps telling me my query has been escalated and to wait 5 working days for a reposnse, this is after already waiting 3 days and a futher week before that.

So bang goes my overtime money. I can get no straight answer from anyone. These peopleare scum
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# 20
zoebrodie
Old 25-09-2011, 11:52 AM
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Join Date: Sep 2011
Posts: 4
Default

How did you get your refund. My products are in postoffice with a £25 customs charge. I wont get this refunded if I send product to the UK address which turns out to be PPF Shipping. the telephone customer service is a third party company who are different from the email support team and they are ignoring my messages. Any advice greatly welcome
Zoe
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