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Am i entitled to compensation from Tesco ?
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# 1
LittleMsMandy
Old 18-07-2009, 2:36 PM
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Thumbs down Am i entitled to compensation from Tesco ?

Hi , i just wondered what my rights are after finding a black ,foreign object in a food product i bought from Tesco : i found the disgusting object during cooking and returned it to my local store ( which the staff there thought quite amusing ,i.e. telling me of other customers who had found various foreign objects in food products!)
I had to pay 10 in taxis due to my health problems restricting me from using public transport and i included the receipt in my letter to their head office in Dundee as i was told i had to write to them after i telephoned. I also included a photograph of the product with the object ( which to me looked like some sort of large black insect) and was assured i would be informed of all tests as to what it was ,how ,where and when it got there etc : today i received a miserable apology from them with only 5 gift card and the tone of the letter was one of " it,s the supplier,s problem not ours"! The letter appears to be final in that i haven,t been told of any future correspondence i will receive relating to their findings ,etc : the experience of finding this in the food product has left me quite upset and disgusted and i believe Tesco are covering up by not revealing ,despite assurances ,what the object was ,etc. Am i entitled ,at least , to be reimbursed for my fares for returning the food product and also is there someone more senior i can contact regarding this? Many thanks
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# 2
Halloway
Old 18-07-2009, 2:42 PM
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What was the product you bought and how was it packaged?
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# 3
LittleMsMandy
Old 18-07-2009, 2:55 PM
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Hi , it was Tesco Murphy,s Steak and Cheddar Mash which i used to buy on a regular basis ,until this happened. It was in a plastic microwave tray with a cardboard box and it was only when i turned the mash ,halfway during cooking as instructed on the box ,that the foreign body appeared .I have a photograph although not sure if i,m allowed to add it to show ,as an attachement?

Last edited by LittleMsMandy; 18-07-2009 at 2:59 PM.
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# 4
shop-to-drop
Old 18-07-2009, 2:58 PM
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I don't think you can expect Tesco to pay for Taxi fares to take it back as it would have been much cheaper to have posted it. Don't blame you not buying it again, yuk!
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# 5
LittleMsMandy
Old 18-07-2009, 3:03 PM
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I was told by their head office that i must return in to the store for them to be able to investigate thoroughly and identify what it was ,where it was packaged ,etc .I couldn,t post it to them as say ,it had been opened and it was during cooking that i found the disgusting foreign body hence had to pay out on taxis to return it . This isn,t the first time i,ve had problems with Tesco food : some time back i bought a less expensive pasta dish which turned a yukky brown and hard but i just binned that product due to the expense involved of my returning it but this time was really something quite different.

Last edited by LittleMsMandy; 18-07-2009 at 3:10 PM. Reason: Added more info.
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# 6
melorablack
Old 18-07-2009, 3:26 PM
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You didn't eat it and they reimbursed you for the cost of it, I'd be happy with that and be thankful you found it before you started eating it.

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# 7
cattie
Old 18-07-2009, 3:33 PM
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Fancy using a taxi costing 10 to return to the store :confused: I couldn't afford that sort of expenditure & would have just chalked the incident down to experience & chucked the pie, thankful that I hadn't eaten the object.

What I would have done is retain the packaging & written to the manufacturer enclosing the packaging. If I'd been sent a 5 voucher, which has happened to me in the past after finding a staple in a bag of salad, I'd have been perfectly happy.

Accidents happen in food processing, as they do in life & it isn't all about how much compensation you can squeeze out of somebody when a glitch happens. Nobody asked you to take a taxi, so the responsibilty for the taxi fare is yours alone.
The bigger the bargain, the better I feel.

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# 8
LittleMsMandy
Old 18-07-2009, 3:52 PM
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I beg your POMPUS pardon ??? I,m no leech as you so rudely say and i,m sure if it were you ,you would no doubt be doing a song and dance !! I WAS TOLD BY TESCO TO RETURN IT TO THE STORE AND MY ONLY MEANS OF TRANSPORT IS TAXIS AS I AM UNABLE TO BOARD BUSES ETC DUE TO CHRONIC HELTH PROBLEMS! So before you go judging me ,please read my post carefully and thoroughly as this is not the first time i,ve had a problem with Tesco food and it wasn,t a burnt bit of food nor food related and if they have nothing to hide regards the object then they would have kept their word and told me what it was ,etc : i live quite some distaNce from the store and would incurr 3 bus journeys if i was able to use them which would actually amount to much more than 10 in taxis!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Last edited by MSE ForumTeam3; 19-07-2009 at 9:47 AM.
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# 9
melorablack
Old 18-07-2009, 3:55 PM
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As you have had so many problems and have been deeply scarred by your experiences I would just stop shopping at Tesco, it's too expensive anyway.

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# 10
Halloway
Old 18-07-2009, 3:56 PM
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Quote:
Originally Posted by LinasPilibaitisisbatman View Post
Yet another leech.

No one told you to go out your way and use taxis.

Furthermore it could have been anything including a slightly burnt piece of vegetable or steak.

It happened move on.
Well I wasn't expecting that.
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# 11
R0bert Sterling
Old 18-07-2009, 3:56 PM
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Quote:
Originally Posted by LittleMsMandy View Post
Yi live quite some distaNce from the store and would incurr 3 bus journeys if i was able to use them which would actually amount to much more than 10 in taxis!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Why do you shop in Tesco's?

How did you manage to buy this thing in the first place if it is so inconvenient to shop there?

Quote:
& it isn't all about how much compensation you can squeeze out of somebody when a glitch happens
Come on! Catch up. You're living in the past.
Beware of imitations e.g. Robert Sterling
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# 12
LittleMsMandy
Old 18-07-2009, 4:00 PM
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Fancy using a taxi costing 10 to return to the store :confused: I couldn't afford that sort of expenditure & would have just chalked the incident down to experience & chucked the pie, thankful that I hadn't eaten the object.

What I would have done is retain the packaging & written to the manufacturer enclosing the packaging. If I'd been sent a 5 voucher, which has happened to me in the past after finding a staple in a bag of salad, I'd have been perfectly happy.

Accidents happen in food processing, as they do in life & it isn't all about how much compensation you can squeeze out of somebody when a glitch happens. Nobody asked you to take a taxi, so the responsibilty for the taxi fare is yours alone
Yes i,m glad i didn,t eat the product which wasn,t just a pie and i already binned one of their products in the past : my you must be very well off if you can afford to just bin products time and again but i,m not so well off as you and can,t afford to .Other customers have had objects found in their food too as i was told by staff and it isn,t acceptable that food products are not checked throughly by these supermarket giants!!!!!!!!! As for why i have to use taxis ,please read my post!!!!
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# 13
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Old 18-07-2009, 4:05 PM
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You are quite entitled to return this to Tesco but I usually find in these kind of circumstances it best and easiest to deal direct with the manufacturer. They have contact details on the packaging and you deal directly with someone who knows exactly how to handle these type of problems. They would have told you exactly what to do, maybe sent you out prepaid packaging to return the item and would have sent you MOC's or maybe a cheque. You wouldn't be out of pocket then. 5 is generous compensation for this event as no harm was done the cost of returning the item to store is what has made this a poor deal for you. I think this could have been avoided somehow. I think you should let it go and stop shopping at Tesco if Tesco have caused you other problems. However I don't think any other supermarket would have deal with this any differently.
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# 14
Halloway
Old 18-07-2009, 4:10 PM
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Trouble is, it was Tesco's own brand (see earlier posts.)
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# 15
sidefx
Old 18-07-2009, 4:15 PM
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I presume the product cost less than 10. So not worth paying for the taxi in order to return it.

You could have posted the product back to the store. To make the trip specially to return the product seems a bit silly to me. Did you explain that to them? Why not wait till you next needed to shop there?

5 compensation is plenty imo.
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goater78
Old 18-07-2009, 4:45 PM
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I think you've handled the whole thing badly to be honest. Firstly the item doesn't strike me as being very expensive and spending ten pounds on a taxi to take i back to the store was excessive. I am sure you could have just put the item in a tuppaware container in a box and taken the item to tesco next time you were going there. If you have bought the item alot i am sure it could have waited till next time you visited tesco on you scheduled shop as it sounds like you shop there often. I don't think you deserve more than that as these things happen and its not like its caused a massive crisis! Millions of these meals are made I imagine so they can't check every single one, its mass produced food and to be honest if you are going to buy this sort of food theres always the alien element that can get into it. Theres no defence for it and Tesco have rightly refunded the item and given you a 5 gift card. You obviously expected to receive a large sum of money for this which i don't really understand why? I suspect if you write a letter to Tesco head office they will refund you the ten pound taxi fare but i think thats all you will get.
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# 17
custardy
Old 18-07-2009, 4:49 PM
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had you fired a letter off to tesco you would have most likely got the 5 back anyway
if they required the item then i would have bunged it in the freezer until my next shop
even with my car i wouldnt have made a special journey
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# 18
LittleMsMandy
Old 18-07-2009, 5:40 PM
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Firstly ,i am not looking for loads of compensation as some of you appear to be implying : merely my costs reimbursed which i think is only fair in the circumstances .
Secondly , as i have to keep repeating , their head office INSISTED the product be returned IMMEDIATELY not next time ,not in a frozen state and NOT by post . THe meal wasn,t a cheap value product ,yes it wasn,t one of their finer ranges but the cost shouldn,t imply that less care is taken producing a food item .
Thirdly , the next nearest supermarket to me ,Morrison,s is even further away hence i use Tesco or my local shop which is really very ,very expensive . Tesco have went back on their assurance that they would tell me what the object is exactly ( perhaps some of you would think differently as to the nature of the product if you actually seen it!!!) .
To have staff think finding ANY kind of foreign body in a food product is "funny" /amusing is just not acceptable : as a former employee of the hotel and catering industry ,i,ve seen many foreign bodies found in customers food ,some of whom were regulars who placed such in their meals just to get a free meal ,bottle of wine ,etc but it was not my place to question this and i don,t appreciate ,when i,ve asked a simple question ,to be ridiculed and accused of being some type of free loader.!! I carried out THEIR /Tesco,s instructions ,including a letter with a photograph of said product as well as returning it on THEIR,Tesco,s instructions so do not accuse me of doing anything wrong : i,m sure those of you who are the first to condemn are the first to complain!!
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# 19
custardy
Old 18-07-2009, 5:44 PM
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who cares what head office said?
did you get them to confirm they would pay you travelling costs,no
so why put yourself out over a readymeal?
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# 20
shop-to-drop
Old 18-07-2009, 5:44 PM
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Did you tell Tesco you would have to take a Taxi when they insisted on immediate return of product? If so I think you should be entitled to the taxi fare costs. However if it were me I would have made sure they were going to pay these costs before I returned the item at my own cost.
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