Ovo Energy Reviews: Give your feedback

My first year with Ovo went fine and I decided to go for a 2 year fix. They didnt send me reminders for meter readings but I sent them anyway, they still didnt send a bill. Rang up and asked - they tried to say I hadnt sent readings, then admitted they could see them. Got a bill but they'd deleted some of my readings, so I tried to get them put back. Again denied having had them until I said I'd kept some of the confirmation emails.

Long story short - got fed up of the lies and negotiated to leave. Left. Started receiving requests for meter readings, still taking DD. Complained again, got sent a final bill (too high but I just wanted out) and a refund. Sent an estimated bill for AFTER I left and a threatening letter because I hadnt paid. It was now more than 8 weeks - so you CAN complain to the Ombudsman even if you havent completed their complaints procedure. I did. Sent a different bill, this one has me in credit.

Avro have been OK, not great, so far - but no exit fees so easier to leave if they screw up and considerably cheaper than Ovo.

Ovo comes up as one of the best deals for me. However, looking at trustpilot, their recent reviews are awful.

I've also got a smart meter - it seems it's going to be difficult to retain the functionality.

Any ovo customers have any experience to share?

Thanks

Consumerist wrote: »

I have been with Ovo and had no complaints until I wanted to switch to another supplier. In my experience, they behaved like little children when I wanted to leave them; their staff seem to take it as a personal affront.

If you don't mind a long run-around at the end then their customer service was second to none.

Thanks, that's good to know - though obviously not to experience. Do they still hike your direct debits in the winter months?

JJ_Egan wrote: »

I was with Ovo and had no complaints .
Just like other companies they set up a DD based upon my estimates yes you use and pay more in the winter months . I sent monthly meter readings and upon leaving them it all worked as it should and i got my refund .

But that is identical to all the other power companies i have been with .

Thank you. I've got exact data on how much I've used over the past year. The reason I asked is I'm on a tight budget and I've seen that Ovo uplift those payments for new customers instead of averaging it out over the year.

Terry98 wrote: »

Ovo like you to pay in advance when paying by Direct Debit https://www.ovoenergy.com/ovo-answers/topics/payments-and-statements/payments/why-do-most-of-your-customers-pay-in-advance-by-direct-debit.html

Thank you. That's really helpful.